Used to be good
I was a member here for quite a few years, used to be a good CU, but rates have made me move about 10 CDs elsewhere over time and now customer service is terrible.
Tried to log in the other day to get statement, was locked out and sent to a page saying my browser (Opera 47) was not supported. I’m a computer geek/programmer and was surprised cause Opera is maybe the most secure browser out there.
So I also still have IE (v11) on one system and tried to log in using that and got the same page locking me out. https://www.penfed.org/unsupported which doesn’t mention Opera at all.
So called, busy, busy busy signal and finally got thru only to be on hold for over 15 min. so hung up.
Then sent an email about this, was told that Opera is supported (v39 and above) … mine is v47. So I replied telling them this and after 4 days never got another reply.
Called again this morning and it wasn’t hard to tell the 2 ppl I spoke to had no idea what I was talking about, asked me to send a screen shot to another email address which I will but done dealing with this CU regardless of rates.