More Fees, Less Service
I’ve been a PNC customer since they bought my previous bank about 7 or 8 years ago. I have multiple checking and savings accounts with them and a credit card that I opened with them directly.
Over the years, PNC has gradually rolled out various changes to my accounts, lessening the perks and benefits and upping the fees and potential to incur charges.
Customer service? Not so much. If I use a teller, they charge me. Beyond that, the phone “customer service” is a cluster F. Poor training. What should have been a simple request turned into multiple lengthy phone calls, disconnects, conflicting and misinformation from one agent to the next, and in the end, when I thought the issue was taken care of, it turns out it was not, resulting in more time and expense on my part.
Rather than make the situation right, PNC escalated my call to a representative who tried to up-sell me another PNC product/service. Ridiculous.
This is the latest of several frustrating experiences over the years. Meanwhile - just a few days ago, I received yet another letter from PNC notifying me of more new changes to my checking account. More “no longer offering X” and more hoops to jump through or I will start paying additional monthly account fees.
As much of a pain as it is to switch banks, it’s past time that I do it. PNC has been an unbelievable frustration for the last time.
Also noteworthy: So odd that PNC has disallowed reviews on their Facebook page. Could it be that their rating was low? That too many customers or former customers, like me, came to leave a 1-star review?