Virtual wallet is a SCAM
Virtual wallet is set up into three separate accounts: saving, reserve, and spending. Supposedly one feature of virtual wallet account is to protect from overdraft. Bit really it makes it easy for pnc to cause overdraft and collect overdraft fees.
Despite having more than enough money to cover my bills in my “spending” and “savings” account an online payment was somehow taken from the “reserve” account causing a significant overdraft. I was not notified of this overdraft until after the payment was rejected. SURPRISE! While my other accounts (the accounts with enough money to cover my bills) had overdraft notifications the overdrawn “reserve” account did not.
It was NOT an automatic debit withdrawal which the customer service rep told me would be withdrawn from the reserve account. I don’t know why that would be the case if the other accounts have enough money, but fine, whatever. It was a one time payment which should be taken from the “spending” account.
The customer service rep said it was the fault of the website where I paid my bill and my fault, of course. My payment was returned which means my bill was not payed and PNC gets to collect an overdraft fee.
Basically a payment was needlessly taken from the ONE account without sufficient funds, overdraft protection, OR overdraft notifications set up, thus causing an overdraft fee.
I will close my account and each family member’s account at PNC.