Mortgage sold to PNC, a nightmare worse than BoA!
I didn’t think a bank could be any worse than Bank of America… until my mortgage was sold to PNC. My mortgage was sold, the communication on the part of PNC was inconsistent at best.
The first representative I spoke to on the phone told me to wait until my first coupon book came to make a payment… well the book came 18 days after my payment was due. Three months later, they sent me to a debt collector because they wanted another payment; they claimed my previous lender never received my May payment (they did) and even though my coupon book started in June, they demanded I pay May as well. When I told them I paid my previous lender, they insisted I pay them right away and settle with my old mortgage lender on my own.
A month later, I discovered PNC sent someone to my house to make sure I was living there and issued me a $15 fee. No notice of this fee or visit was ever provided in writing, before or after. This was all related to the May charge, which, again, was not present in my coupon book.
The mobile banking website is a joke and ripe for phishing. It is not clear, streamlined, or easy to navigate. Confirmation numbers for payments are not logged on the website, or if they are, they are not readily available. Customer service representatives can be described as surly and uncouth.
There is literally nothing satisfactory or redeeming about my experience with PNC. I look forward to the day when I am able to switch to a new lender.