Receiving inacurrate emails

Receiving inacurrate emails
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#1

why did I get an email saying my credit score has changed? its the same as last month.


#2

Hi there,

Apologies for the confusion - I’m happy to clarify this :slight_smile:

It sounds like you’re subscribed to our monthly credit update email, which you’ll receive regardless of whether your score has changed. In this case, “update” simply means that your score is newly up-to-date, even if it hasn’t increased or decreased at all.

Note that this is different from our weekly emails you may be subscribed to; these notify you when your score updates on a weekly basis.

You can review your monthly score changes at any time on this page and can review and adjust the type of emails you receive from our tool here.

If you have any further questions about this, just let us know!