Terrible Customer Service
If you have an issue you will not be able to call and speak with a person you will need to go back and forth in the chat and get absolutly nothing accomplished. My card was stolen and the dispute process is long and drawn out for 1 gas charge the theif was able to make before I blocked my card. That’s not the part that is super upsetting though, I moved the week prior to the card being stolen and now I have to verify my address with documents that I do not have yet like a light bill. I sent over my lease agreement but apparently that is not good enough. I didn’t have to do any of this to set the account up but it’s been 7 days and they have not sent a new card. Not only that they claim once they send it, it will take 7-10 business days to arrive. I am so mad I chose this bank and how poor the customer service is, far from SIMPLE.