I chose to open an account with Simple. BIGGEST MISTAKE of my life! My husband and I needed an account that would make transfers from his account to mine, “Simple”. He started transferring money into my Simple account, no problem. I had well over $4000 in my account, so I could take care of our expenses while he was away. After one transaction, Simple locked my account! Over a TWO WEEK period, I was sending over personal documents requested as they stated they now “needed to verify my identity”. After daily calls to customer service, sending over all documentation, they STILL had my account unlocked. They refused to close my account and put the funds back in my husbands account. Stating they can’t do ANYTHING while my account was being reviewed. The only way to speak with anyone on the “review team” is through email. After now, THREE WEEKS of sending over the requested documents MULTIPLE TIMES, having ALL OF MY FUNDS LOCKED AND INACCESSIBLE, while my husband is away, I received an email stating the only way to unlock my frozen account was to file all transfers as “Unauthorized Transaction” at my husbands bank, due to my name not being on his account! So basically, if you want to receive money from anyone to put into your Simple account, they’ll verify and accept the transfer, but then freeze your account and make you go through weeks of hell as well as file fraudulent “Unauthorized Transactions” with the original bank?!
I emailed them back, asking them how lying to my husbands bank, filing an unauthorized transaction, when it was in fact authorized, was a solution. If he could simply add my name to his account and I could send them the updated account information, I could add him to my Simple account to remedy the situation. As it makes NO SENSE to pay associated fees as well as basically flat out lie, to receive our money back?! That email was over 4 days ago, no response! I feel as if I’ve been completely scammed at this point! I’ve also been forced to borrow money from friends and family while this has taken place, as this was all of the money my children and I had to live off of while my husbands away. We had an eviction notice on our door, as we had no way to even pay our rent! Luckily, my landlord has been understanding, and feels horrible for us after I showed him the communications between myself and Simple, trying to resolve this issue!
I can’t warn people enough, DON’T DO BUISSNESS with SIMPLE!