Simple

Simple
2.7 2.7 3.4 3.1 3.7 225

#101

Stay Away–Not Simple

Stay away–especially if you travel often internationally. For a bank called Simple, they dont offer the simplest of services; wire transfers to non-Simple accounts, international ATM use, “extended travel”, no way to know the status of the checks sent. The app is good and the interface is intuitive but this service barely qualifies as a bank. I will be leaving soon–actually they told me they’ll be closing my account. Definitely not military, travel, or customer-friendly services. Otherwise, if you want polite people to send you messages, and dont actually need to bank–get this. Otherwise, it’s a waste. I don’t know why NerdWallet ranks this so high.


#102

I Really Wanted To Like Simple

I opened an account earlier this year and was initially really happy with it. A job loss meant that my family started living paycheck to paycheck, and I was incurring a lot of fees from my former bank. The budgeting features and zero fees are really what drew me in to Simple. And those features have been amazing in helping me get back on track. With that said, Simple is still severely lacking in terms of convenience. Upon opening the account, one of our debit cards was returned for some reason despite the fact that we received three others. We called and verified the address was correct, but Simple required we email a copy of our lease agreement, a picture of us in front of our address number, a picture in front of our apartment complex, and a picture of our IDs. We had to go through this process four times before they received any of our emails. You obviously can’t deposit cash. Depositing checks or money orders on a Friday means you won’t have access to your money until Tuesday. A dedicated savings account would be nice. In order to open a joint checking account, you and your partner must first each open individual accounts - meaning you’ll have four debit cards to keep track of every month between the two of you. Checks are not available. The app crashes pretty regularly. The quality of the customer service is all over the place, and you’ll consistently have to deal with a call center if you have any issues. Simple could be a great bank if it offered options like checks, access to services with partner bank BBVA Compass (which they did say they have been working toward), fast deposits and transfers, and a chat feature for quick questions. As it stands, I was giving up a lot in terms of convenience for features that became increasingly less important over time. If you’re in a rough spot financially, have access to online bill pay features, and get paid via direct deposit then Simple could be a good fit for you. If you’re less concerned with overdraft fees, can’t pay all of your bills online, or don’t have access to direct deposit then I would recommend banking elsewhere.


#103

Worst bank

This bank not only makes unauthorized credits to your account but I also have experience fraudulent charges made by Some one across the country, they took weeks to resolve the issue. There is no to speak with its all done through email to a department where you can’t talk to anyone. And takes weeks to resolve. I will be closing my account and changing my bank institution


#104

Best Decision for a Checking Acct.

I was wary at first given how unconventional this bank is, but it’s easily the best decision I’ve ever made with banking.
Customer service, ease of access, budgeting tools and navigation of the app are near flawless.
I still have an account with Wells Fargo, if I have a lot of cash and checks I can just deposit them to WF and set up a transfer which comes within 1-3 days.
I will never let go of my Simple account and I recommend it to everyone I meet that is interested.


#105

Perfect online account

Works great!!!


#106

No more $ only!

I worked off of Cash & pre-paid cards; I worked in Service Industry. When I changed jobs - I decided to get a real debit card. I got booted from B of A from overdraft protection issues.

Now, I can budget myself, in an app - I build in my own overdraft protection. The app maintains my spending goals, categorizes my spending, and if I spend more that I should - it still remembers where I should be had I not overspent.

This is the 1st time in my adult life I’m not borrowing money to make it 3-more days to payday. Paying back friends and family - organizing my life. It’s honestly made me a less Angry person.

Getting my finances together has made my life more enjoyable. I save for what’s important, I don’t get robbed $26-37 for going over by $0.15 (and it happened the 1st month w/ simple) starting an endless cycle of fees.

Need a fresh start: Keep it SIMPLE Stupid! :wink:


#107

Terrible UX

I have been a Simple Customer since the beta. Originally, the concept was going to revolve around smart features like automatic savings. This never happened. Simple is effectively devoid of any features besides basic checking. The one “smart” feature is goals, which has such a terrible UX that current goal status can somehow show more money then what you actually have in your bank. If I show $4000 in one goal, yet deplete it all into my “safe-to-spend,” how do I end up with $800?
I like testing, but not when it comes to money. Simple is still effectively in beta after 4 years with no end in site to good features that make the confusion, lack of savings, and lack of fee-less ATM’s worth it. Check out any other online bank on nerdwallet before this one.


#108

Garbage

I’ve never had a bank account before. I’ve never had credit, never had problems with finance. I signed up with this garbage sight and it rejected me for absolutely no reason. You give your social security number, name, address, and that’s about it. Rejection makes no sense and they don’t tell you why they reject you.


#109

Great!

Simple is plain simple if you think about it. Consider it a bank account on-air. Despite the fact you can’t deposit money personally into you account you must have a bank account open in your area. I experienced no problems as of yet. I use this account as an emergency savings account but categorized under checking account. Simple. If you want it to be a savings account, don’t use it as a checking account and direct yourself to save up as much as you want. Simple is a great financial tool.


#110

Anywhere But Here

Keep your money anywhere but here. If we were dealing out titles for Worst Bank Ever this would be it. A five day hold on a check when major institutions do 24 hours is crazy. Lost $1000 of my money they have yet to explain. Customer service is incompetent. DO NOT USE THIS BANK.


#111

Don’t use this bank

Someone got my account information and took almost $200 out of my account, filed a dispute only to be told I could handle it with the person that took my money because they did not find an “error”…


#112

WARNING: Policies Make This Psuedo-Bank Unusable

If you have a fairly straightforward financial life, have your paycheck direct deposited to Simple, don’t have any other bank accounts, and Simple’s very limited and very rule bound services meet your needs, you may be happy with them.

And if you drive 20 miles over the speed limit at all times, everywhere you go, you may never get a ticket.

But in both cases that happy glow you are experiencing is likely to be dashed before the ride is over.

I don’t have room, and you don’t have time for me to lay out the hot mess I experienced, so let me just give you the bullet points:

  • I followed Simple’s rules to the letter
  • Simple refuses to explain their actions or tell me how to avoid future problems
  • They have created a $1,000 problem for me.
  • The instrument involved was a USPS money order purchased by me at my post office the day it was deposited
  • I did everything by the book according to their rules.
  • Their was nothing remotely sketchy about the transaction
  • Simple refuses to discuss the facts of the matter with me (really)

As it happens, I can probably get this straight through the post office or my real bank (Simple is a fake bank in my book) but in this case I can live without the $1.000 for a few days. Will you be in a position to do that when it finally happens to you?


#113

A careful and responsible customer’s conclusion - RUN AWAY NOW

I try to be evenhanded and fair in all my reviews. But the short answer is that dealing with Simple is like playing Russian Roulette using four loaded chambers out of six. I am not a whiner looking to blame the other guy, a screw-up with unreasonable expectations, or a malcontent looking for something to gripe about. I am perfectly OK with Simple (or any bank) taking reasonable common sense security measures, even when it causes some delay in availability of funds. I really wanted for Simple to work, and have bent over backwards to make this relationship viable. But my most recent experience went beyond the pale.

If you have a fairly straightforward financial life, have your paycheck direct deposited to Simple, don’t have any other bank accounts, and Simple’s very limited and very rule bound services meet your needs, you may be happy with them.

And if you drive 20 miles over the speed limit at all times, everywhere you go, you may never get a ticket.

But in both cases that happy glow you are experiencing is likely to be dashed before the ride is over.

I don’t have room, and you don’t have time for me to lay out the hot mess I experienced, so let me just give you the bullet points:

  • I followed Simple’s rules to the letter
  • Simple refuses to explain their actions or tell me how to avoid future problems
  • They have created a $1,000 problem for me.
  • The instrument involved was a USPS money order purchased by me at my post office the day it was deposited
  • I did everything by the book according to their rules.
  • Their was nothing remotely sketchy about the transaction
  • Multiple Simple representatives, including supervisors have refused to discuss the facts of the matter with me (really) or explain what, if anything, I did wrong.
  • With no feedback from Simple I have no idea what went wrong, or how to avoid problems in the future.
  • Making deposits to Simple using legitimate “gold standard” financial instruments that they claim to accept, done properly and with care to get it right, is an absolute crap shoot.

As it happens, I can probably get this straight through the post office or my real bank (Simple is a fake bank in my book) and in this case I can live without the $1.000 for a few days. Will you be in a position to do that when it finally happens to you?

The answer is NOT Simple.


#114

Horrible Customer Service

I just spent 15 minutes be the agent was not able to find my account. I asked to speak to a supervisor and she was unable to escalate the call. When I called back the second agent was able to find me right away. When I spoke to a manager he did not seem concerned bout their customer service policies. I do not have confidence in this bank to move all of my money here. It seems more like a “mom and pop” operation than a “real bank”. I will be looking for a new online bank today. If I keep this account it will solely be to shuffle money to my kids. I am very skeptical about trusting them with all of my money.


#115

Incompetent.

Simple allowed someone I don’t know to open an account in my name, using my social. Now, they won’t allow me to close the account, get any info on the account, or have access to the fraud department, because I am “not the one who opened the account.” I have dealt with a number of these fraudulent accounts as an identity theft victim, and every other company has been efficient and cancelled the account. The Simple reps were rude and unhelpful, just leaving me hanging. They seemed to have no idea how to deal with the situation. Totally incompetent. I wouldn’t trust this company with my money or info. I now have security freezes on all of my credit accounts, so I won’t have to deal with idiots like these again. I will file a complaint with the FTC.


#116

What’s with these reviews?

It seems like the other banks setup fake accounts to destroy the image of Simple Bank.
Call their customer service it’s super quick and they’ve done everything they’ve promised.
I knew going into it there wouldn’t be a Brick and mortar location and that they don’t offer personal checks. I switched because I was tired of Bank of America charging me random ass fees.
Monthly Maintenance fee if I was below $1000? $12.
Overdraft protection? haha, you wish. It’ll let you go below zero, then charge you $35, not once, but every time you overdraft.
What kind of bank scams their customer like that? If you’re well off, sure, Simple bank is probably not for you. If you’re a student, or someone with a low budget, and mainly uses electronic devices, this bank is for you. Ignore these fake reviews, seriously, Just try it out with a low amount if you’re averse to the risk. There’s no fees to get involved.


#117

Love it!

I’ve always hated going to the bank. It always feels like a huge waste of time. Simple really is true to the name. No overdraft fees and fee-free ATMs all over the place is huge for me. The few times I’ve had to interact with their customer service have been very pleasant as well. I remember it feeling like I was talking to an old friend or something. Which is a feeling I have never had talking with a customer service department before. Really the only downside is the lack of being able to deposit cash. With all the different ways to move money around these days, even that is not a big deal for me.


#118

Total Run Around

Opened an account for my daughter as a way to learn to budget and control spending without worry of overdraft fees. Needless to say, after 3 weeks of trying to transfer funds, the card not working for “insufficient funds” with a $300 available balance, a fraud flag, then told they were closing the account and sending a check with the balance?!? Customer service rep actually told me to go to Nerdwallet to find alternatives.


#119

Something to be aware of

I recently signed up with a website that can help me build me own website; this phenomenon is called “shootproof.” Shoot proof is a website builder that asks for your routing number and account number to build your account. After submitting my account information with simple, they charged me $27 for something I never authorized and thankfully simple gave me my money back and then today, one month later, they charged me $94 out of no where. I am currently trying to get my money back, I called simple today.

Simple will not let me open a new account after I close this one to prevent shoot proof from taking my money without authorization.


#120

Fantastic. All Banking should be so… simple.

Love this. For how I bank, this is perfect. I never have to walk in and wait. Customer service is attentive, personal and has sorted out any issues I’ve had (none of which were their fault) and had my back. Highly recommended.