Savings Account Sketchy Setup…
I wanted to open a saving account. I already have two checking accounts with two other banks whom are bigger banks. Obviously the apy% is high on this new savings so that’s why I went with this bank.
They offer an atm card for their savings accts too. So this had me sold. I want to strictly use this as a means for saving money not really spending it.
What has me concerned is what took place after filling everything out on their website. After submitting all of my information to them. I was asked to verify myself by receiving a call / text to my mobile number. Instead of being able to select my actual phone number which I used to open the acct. what was listed was an extremely old mobile phone number I haven’t had over a decade.
I understand they use old methods of identifying you with third-parties sources, but really. So I had to call this 1-800 number to speak to a rep. She was polite and asked for the normal info (as I used to work in a call center myself for citi bank) So I did the whole nine.
As I went on to let her know about the outdated option to verify with a phone that didn’t apply to me in over a decade of time. She mentioned that the acct was now open but I wouldn’t be able to do use it for up to 60 days as it needs to be completely verified. I also would have to receive a letter in the mail obtain a code and fill out more information as what she could tell my information I entered wasn’t saved but other information was saved.
Pretty sure she has enough of my information to verify me and do damage if she wanted to. Just seems really odd and off even for someone who worked in the field for many years dealing with all sorts of customers whom didn’t want to share any information over the phone.
She mentioned after getting this code that i’d have to reach back to them to fill out more information over the phone to full be able to open and access my acct. so as a new customer who really isn’t bias or overreacts to things this has me concerned because it seemed sorta like a scam or a means to get information and pull one over your eyes if its this difficult to open an acct and verify someone seems their in the wrong business. Oh btw stay away from citibank they’re pretty bad too although their means of verification are standard and updated.