I had my Synchrony HYS for quite some time, and I absolutely loved it. It was easy to move money into it, and I never had the need to contact customer service… until I moved to another state.
About six months (yes, MONTHS) after I moved, I logged into my HYS account and found a red notice informing me that my account had been restricted and I should call customer service. I did so, and I was told that access to my account had been denied because they could not verify my address.
I found that very strange since they’d been sending my monthly statements to my new address for quite some time, and these had my account numbers and everything on them. If they were afraid of fraud because of an address change, how does it make sense to send personal info to that address?
Honestly, it felt shady to me. It really seemed like this company was just trying to keep me from accessing my money. I won’t do business with them again.