fees and interests are charged when you are not watching
I just cancelled my mileage plus explorer credit card with Chase Bank. Very disappointed with the customer service I got today. This is what happened: I reviewed my statement and found out somehow I got charged late fee and interest for last December and this January because the payment was one day late. I usually use the bank auto payment to pay the full amount and the auto payment is 3 or 4 days before the due date (depending on if there is a weekend before). Today I saw these fees and called the customer to request the refund. All I was told was that it is out of the 90 days range and I could not get my refund. One of the associatesI talked to actually implied it was my fault and actually told me that I should have done the 'due diligence'. Tis is a card that I pay membership fee for 95 dollars a year. I could not believe I got this kind of treatment.
If you have the same credit card, make sure that you check you statement and if there is any fee that is not supposed to be charged, MAKE SURE to request a refund within 90 days. Otherwise you will be told you should have done the 'due diligence' by a Chase Customer service associate.