United Mileage Plus Explorer

United Mileage Plus Explorer
2.4 0.0 0.0 0.0 0.0 55

#29

The worst card for booking travel unless its more than 2 weeks in advance!

I’ve had United card for a year and just cancelled it. United mileage adds the worst mileage program attached to the card, i’ve ever experienced. Chase is probably ok. I could not find any seats for booking on United unless it was 30 days in advance, United is very selective in letting the card holders use their miles, hence the 1 star rating for this card.


#30

terrible auto pay

only credit card I’ve ever seen that does not allow you to determine the amount of auto pay. the only reason is to cause the holder to spend more on interest…


#31

Great card for non-premier United fliers

If you fly United frequently, but not frequently enough to reach Premier status, this is an excellent card.


Note that once you reach premier status, you get a free checked bag and priority boarding anyways, so the card becomes a bit less appealing. United club passes are still nice.

#32

fees and interests are charged when you are not watching

I just cancelled my mileage plus explorer credit card with Chase Bank. Very disappointed with the customer service I got today. This is what happened: I reviewed my statement and found out somehow I got charged late fee and interest for last December and this January because the payment was one day late. I usually use the bank auto payment to pay the full amount and the auto payment is 3 or 4 days before the due date (depending on if there is a weekend before). Today I saw these fees and called the customer to request the refund. All I was told was that it is out of the 90 days range and I could not get my refund. One of the associatesI talked to actually implied it was my fault and actually told me that I should have done the 'due diligence'. Tis is a card that I pay membership fee for 95 dollars a year. I could not believe I got this kind of treatment.
If you have the same credit card, make sure that you check you statement and if there is any fee that is not supposed to be charged, MAKE SURE to request a refund within 90 days. Otherwise you will be told you should have done the 'due diligence' by a Chase Customer service associate.


#33

This card is a disaster

This card cost me over $60 after a merchant double billed me. Unlike great cards like Discover, they would not take up the dispute because it was not posted in 60 days. They made no effort, kept me on hold forever and basically said tough luck. Discover on the other hand will take up a dispute anytime and make sure it is investigated without any bureaucracy or hesitancy. I closed my United account. The customer service was also horrible as they always kept me waiting for inordinate amounts of time


#34

Horrible

Chase in general is a horrible company that cares little to not at all about its customers. I’ve had this card before with not-so-good credit. I wanted to open it again now that my credit is better so that I could accumulate miles, and they told me no because I have opened “too many lines of credit!” In the last year, I bought a house and leased a new car. I have a mortgage already with Chase, which I am seeking to refinance with another company because their rate is 4.5%. They are very greedy, and only care about money. The customer service is the poorest I’ve seen, Every time I speak with a customer service representative, he/she is repetitive and aloof, no help at all. I can’t wait to get rid of this company once and for all.



#35

Good Card, BUT …

Very good service and works as advertised, but there are two major disadvantages which are making me consider switching to another card: (1) Does not have ApplePay ability. Chase states that there are no plans to include this MasterCard in the ApplePay scheme. (2) There is no PIN to go with the chip, which I consider to be a big security risk. At some vendors you only have to insert the card and that’s it; any criminal could use it.


#36

Cripples anyone with student loans

Own a third of a business which gross sales will reach over $400,000 and still denied because I only have 1 credit card and student loans that I never missed a payment on. Credit score of over 700 also. Also fly at least 4 times a year. Thanks for not taking my money.


#37

We love to travel

I have had this card for 5 years and I love it. I pay for everything on the credit card and am able to take trips as I need to - Washington DC, Palm Springs. I don’t travel for work only pleasure so this card is great if that is your MO.


#38

Good card

I like United cards because you can actually get an award for the stated lowest miles unlike Delta, which often cost 2 to 3 times more miles for the same route.


#39

Don’t count on the United Club passes. It’s not always possible to used the united club pass as…they refuse us the last two times we traveled…said they had no room for the temporary passes I was turned away every time I tried to use it

H


#40

Terrible credit card.

First Chase is the absolute worst credit card company. Did not use this card, and they would not refund the annual fee because I called 3 days too late. They told me it was black and white, even when I explained that I am a person and not a robot and we live in a world where there is ALWAYS grey. Do not waste your money on getting NO benefits and treated like a number.


#41

United is the worst

This card is absolutely worthless. You will use up all of your points on rebooking fees if you ever need to change your flight, or when they change your flight and refuse to cover costs for accommodation.


#42

We only received 30K miles due to Chase Mistake

We signed up for the MileagePlus card for the 50K miles. United connected us to Chase who took our information. After getting the card, we did spend the necessary amount for the miles…only 30K were posted. I called and they said that I signed up for the 30K program. to make a long story short:
- I escalated multiple times on the point that they made the mistake, but they did not care and said it was too late.
- I called United about this and they stated it was out of their hands, it was a Chase program.

FYI, the SouthWest card was a breeze


#43

Just ok

This card sounds good until you want to purchase a ticket with points. you will find so many blackouts for 12.5k the only choice you get is 25k for a domestic round-trip ticket that will make it worth about $450 and also the $95 annual fee is not waived the first year. good luck


#44

CHASE Will take your miles away

I’ve had this car for over 10 years now. I didn’t use the miles for 2016 and CHASE “expired” them. I used to have about 20,000 miles, now 400 miles. I’ve stopped using this card.


#45

Difficult

If you want to use a miles to buy a ticket and also check a bag then you pay for the checked bag. Therefore the ticket still costs you if you check. Only if you pay for your ticket or use your credit card to purchase something on the itinerary do you get free checked bags. This wasn’t clear to me until I got the baggage fee. I’m sure it’s in the fine print.


#46

Could not use United Club day passes

A word of caution if you are a Chase Explorer Visa card holder. We tried to use the two day passes to the United Club lounge that we receive as a “benefit” of being a card holder on May 31 in Newark and were turned away because the club was not accepting day passes that day. The passes expire on June 30 and we are not flying again before then. I contacted both Chase and United and explained that we tried to use the passes and they were not accepted and that I would like either the expiration date of the passes to be extended or a credit to our account for the amount that the day passes cost since we didn’t get to use this supposed “benefit” that comes with the credit card. Both Chase and United said they would not/could not honor this request. So the moral is buyer/user beware—if your pass is declined don’t expect Chase or United to assist! Not exactly the customer service I was hoping for but then I guess I shouldn’t be surprised about that!


#47

worst credit card

I signed up for the MileagePlus card for the 50K miles. promotion …After getting the card, I spend the necessary amount for the promotion …only 30K were posted. I called and they said that I signed up for the 30K program. they never help me they dont care about that…worst credit card


#48

Worst airline and credit card

This card was good years ago when you got perks for flying. Now the card allows you a free checked bag only if you jump through hoops and allows you to board with 95% of the other passengers. Now they charge an annual fee to boot. This airline has become so bad that they now only allow the checked bag if you beg even if you use the card for purchase. The new only the “primary” holder rule is crap. I would not shed a tear to see this airline go out of business given how bad it treats its customers and it credit card holders.