Waiting for my account to be closed…
I had banked with US Bank for over 20 years, having parents who have them and starting a savings account as a child. I opened a checking account when I turned 18, of course. I’ve never had a horrendous experience with them. I think my main complaint is simply how corporate they are. I know a bit of what these companies are like, having worked for a huge corporation myself in the past. I simply think companies can get so big where their customers no longer feel they’re important. It used to be I could walk into a branch and resolve overdraft fees, and now you simply call their number and usually get told “no,” with the exception of one time in the past several years.
Also, they now charge $6.95 monthly for a checking account, which I think it just plain stupid. It was waived since I had direct deposit set up, but recently when I moved my money to a credit union, they charged me the fee. I called and asked for my account to be closed, but was told there was an error. The girl told me that she would close it first thing in the morning. Not to be negative, but I had zero faith it would get done. I’ve worked in the call center environment for another big company. In fact, it was right across the street from one of US Bank’s major call centers. I just know that most people either forget or don’t keep their promises.
I called back this evening, and no one had done anything. This time, the rep told me that it can only be closed during business hours. So I guess I’m going to have to call back again tomorrow.