Horrid customer service
I’m a 56-year old business owner who has dealt with dozens of vendors, suppliers and financial institutions in my career. This is the first on-line review I’ve authored, which should be an Indication of how frustrated I am with US Bank’s abject lack of customer service.
Shame on me for being duped into believing US Bank could retain any type of a small-town, customer-centric feel and deliver on its long-winded promises.
US Bank is no different than its brethren like Wells Fargo.
Recently, I had a minor issue with a check where the numerical field was entered correctly but the handwritten field was not perfectly legible, a rest of my compromised vision.
Rather than contact me for clarification, US Bank chose not to present the check, did not pay the recipient and charged me exorbitant fees for an honest mistake.
Calling customer service (customer circus) resulted in a labyrinth of transfers to various “supervisors” who were nothing more than robots eager to exploit their one shot at wielding power - akin to the rental cop at the mall looking to have his/her moment of dominance.
As of today I am significant - and, I assumed, erroneously, valued - customer and shareholder of USB.
As of tomorrow I will be neither.