Incompetent and Unresponsive
Banked here or the predecessor bank for a long time. Customer service is nonexistent - people in the branches have no authority or ability to solve problems, nor do the people answering the phones. The last straw was taking out a small home equity loan - a horrible experience from beginning to end. During the application process, the bank contacted my insurance broker without my knowledge or permission and had themselves added to a policy even before the loan had been approved or closed! After the loan closed, receiving constant demands from their insurance department for increases in insurance on the property because they cannot understand that the insurance coverage on this condominium property is carried by the association, and is not my personal policy on the household contents. Each time my insurance broker and I explain this to them, and yet another demand letter comes in a month or two over another issue. I am going to pay off the loan early just to avoid further dealings with these idiots.