worst customer service
Canceled checking account and set up new checking account due to fraud. They never ordered the new checks, Found out calling them after 9 days. Asked them to expedite because I already waited 9 days. They said I would have to pay for expediting. Said I would receive checks within 10 working days.
They have no clue on how to treat a long time customer who has a checking, debit, and credit card with them.
They didn’t even seem to understand why I was upset with what had taken place. Must have spoken to 4 reps who could do nothing but switch me to other reps.
Called corporate headquarters and got the same results.
They have serious problems, even having to pay a billion dollars, they still don’t have a clue about how to keep a long time customer. Pretty sad.
Maybe it’s time to look for another bank who knows how to treat their customers.