Terrible bank
The people that work in the customer service all clearly hate their jobs and every time i’ve called i’ve had poor, rude service. They will literally find any excuse to charge you a fee. Definitely won’t be banking with them by the end of the week. Basically if you have money to spend all the time, bank here if you’re a normal person, do yourself a favor and go to a credit union.
Worst Bank Ever
I have had my first and last loan with them ever…they are so crooked I won’t make that mistake again!
I have made my payments on time on the same day, paying 100.00 every month instead of the payment required of 66.00. On the last statement before it is paid off I receive my statement and they changed the due date without telling me and charged a 27.00 late fee. It is no wonder they have law suits against them. They are so crooked it isn’t funny!!!
But I am a firm believer in everything comes full circle and all I have to do is be patient and their dishonesty will come to bite them…it always does
Horrific
I came in this morning to deposit a check and the costumer service is just horriable, it took really long and in the end the lady didn’t disposit the check so I had to go to the atm and do it there. So if your in a hurry then just use the atm
Room for improvement
I’ve had less than great experiences with customer service. Like a lot of banks, it seems like there’s lots of ways to incur fees. Also, the rate for the savings account is very low, especially when you compare it to online banks. I realized I rarely go into the branches, so I switched to an online bank and have been very happy.
Horrible seniors beware
I have done collections for Wells Fargo before and was already aware of the ridiculous fees that they charge people. My mother has had an account with Wells Fargo for several years and I have always been able to go and deposit money in her account with no problem. Now Wells Fargo is forcing seniors who are not able to get up and get to the bank to have to put somebody on their account to make a cash deposit. This is a deposit not a check not getting any change back just trying to place cash in a seniors account and I am not able to because I’m not on the account. I have done this for many years and find no reason to have to be added to the account I don’t want to be on the account I already have power of attorney if anything happens this is my mother’s account and she should not be forced to have to add somebody on her account just so that she can make a cash deposit and she’s not able to get to the bank. Wells Fargo is the worst bank in the nation
Awful - Simplya terrible bank!!!
I couldn’t be more disappointed with Wells Fargo. They absolutely SUCK!! After two weeks, I’m still unable to log onto website (even with bankers assistance), have NOT received debit card or checks.
Find another bank to do business with!!! Consumer beware!
Takes Forever to get helped y a personal banker
Personal Bankers take forever to help a single person making customers wait for extended periods of time without acknowledging nor greeting them while waiting
Horrible!!! Worst bank ever!!! Nothing but games!!!
calling customer services is a joke. No one has the authority to do anything and they all sound like there reading from a script. I deposited my check in the atm, same company, wellsfargo account also, and I have been depositing every week the same way. Always credited to my account with no problems, been doing this for years! Today it says I have to wait for my funds, I call customer service, no help what so ever, they hang up, second call, I’m told it would of been smarter to of deposited it at a branch!!! Then what is the point of having atm deposit for people who can’t make it to a branch before they close! How does an atm determine a deposit over a human being? How does a bank not have a supervisor on hand to handle stuff like this??? And to be blown off by customer service is a huge insult! It’s never been a problem until today. Every week it’s never been an issue, but today the “system” decided it would not credit it, so it has to wait until tomorrow to decide??? This makes no sense! And customer service says I can file a complaint but that’s all they can do. This bank is a joke,I hope they go bankrupt soon, I’m pulling all my accounts tomorrow
Mobil deposit
When I first opened the account everything was fine. For some unknown reason I have a low deposit limit of 500 a day max. My checks are bigger than this. Also I can only deposit 900 dollars a month using mobil. This makes the account worthless.
Attitude from customer support
The customer support person I talked to gave me an unfriendly attitude through the last phone call I made with the bank. Overall I wound not recommend the bank to anyone I know.
No help with card lost overseas
They did not helped with my card lost overseas and they asked me to go back to a branch in US while I’m stuck in the other side of the world.
Worst bank
I requested for my atm withdraw limit to be raised because their isn’t a branch near me !! I can’t even get my own money out of my account because they won’t raise my limit !! Anytime I use my card at an atm Wells Fargo charges me and additional $1.50 on top of what the atm charges !! Rediculous !!! Come on Wells Fargo you can do better !! Closing my account ASAP !!
Can’t Wait to Close
Literally cannot WAIT to close my account with them! I have deposited checks and it takes DAYS for my money to be available for me to use! Yesterday, I tried to deposit a check through the app. Well of COURSE it didn’t work so I actually drove to a bank last night to deposit the check and according the website, it would be available for use today! Not true. I called this morning to see of there was anything they could do to either expedite the processing or cancel the deposit so I could cash the check. They told me “no” and that there was absolutely NOTHING they could do. NO cancelling. No expediting. It’s SO frustrating. It’s a terrible bank and it’s totally unacceptable that I can’t access MY money when I need it. I don’t know when other banks process checks, but they process checks at 9:00PM! Crazy - can’t wait to leave!
NOT impressed
I have ordered checks in May and have still yet to get them. I had to call TWICE, had to shut down an account due to the checks getting lost and dealt with a very rude customer service rep. I am very disappointing with my banking experience and considering switching.
Wasted my time
I applied for a personal loan and spent about an hour over the phone filling out the application. Than spoke over the phone a couple of days before they denied me the loan. There reason for denying my loan could have been done without filling out an application and without having to give me a hard inquiry on my credit report. A total waste of time, I have been a Wellsfargo account holder for about 10 years.
Agents are very polite and professional.
ZERO stars
I really hate this greedy company. Do not bank with them and definitely do not get a credit account or mortgage with them. We moved and were 10 days late because we were not receiving our mail and didn’t know the deadline and they charged over 1k in interest with no grace or no consideration of the situation even though we paid the bill in full. We will continue banking with our bank in another state and WILL NOT transfer our funds to them. Moving our mortgage as soon as possible. Do not want this company to get one more dime of my money. Their online software sucks also.
Omg!
Worst bank ever I have fraud alert on my account, it seems that it only works when I use it. I don’t receive an alert when someone else is using my card someone took 300.00 out my acct. I didn’t receive a text or email but when I go to the bank to make a withdrawal or deposit I receive an email or text… RIDICULOUS I’M SO OVER WELLSFARGO
Low interest rates
I have no major complaints about WF. I have never had any problems with them and have been with them since they took over First Union bank many years ago. I wish they offered higher interest rates but for higher interest rates you will need to add an Online bank. I use Discover Bank for that and keep WF for a walk in bank. Shop around for the best rates and a bank that will meet your needs.
Worst decision
So in the 6 weeks I’ve been with this bank i have to change my online password 4 times and everytime I try to use my card it locked so what’s the point in leaving a great bank that suited everything I needed just for the convienice of another going back to my old bank for good I hate the uncertainty of weather or not I can pay for stuff
Worst Bank EVER
Been a customer since 1986. They used my soc without consent. Wouldn’t provided info needed for class action. Held a Government check because I used their app deposit. DO NOT USE THIS BANK! They steal from their customers! Very unprofessional and very unhelpful! RUN!