Its time to go!
I have been banking with Wells Fargo for over a decade since it bought Wachovia. My account was transferred to Wells Fargo automatically I only received a letter stating that my bank now is Wells Fargo. Anyway for banking with them for so long I never really experienced any inconveniences or mistreats till about now.
Firstly: Its started with the overdraft fee. I never had my account overdrawn before so that was first time experience. Long story short, I called customer service and requested that this fee to be reversed as a curtesy to the long time customer and instead I got yelled by the rep who was very rude, unprofessional and always interrupting. After about 30 minutes useless conversation, constant interruption and unwillingness to address my issue I requested to speak to the supervisor. When supervisor came online I explained to her my issue as well made comments about my recent customer service experience. She I assume had more brain in her head and instead of arguing with me she actually agreed to reverse this charge.
Secondly: I was buying a home and needed to make a very urgent wire transfer for $4000 however it was Saturday afternoon and of course all banks were closed already. I went online and initiated wire transfer there but, for some ridiculous reason I can only send $3000 and to send more there is another $30 fee. But because i needed it I agreed to let them take additional $30 however on monday I contacted the bank and ask them why is there such an odd limitation on my account? Unfortunately no-one was able to explain that to me and this time they refused to revise the second fee.
And finally when the glass got full. Accessing my online account yesterday I suddenly realized that my Personal Line of Credit has mysteriously disappeared from there. I called Wells Fargo and they couldn’t actually find that I even had a Line of Credit and of course they have no idea why was it closed or where did it go. All these happened in the last four month so I realized that now is the good time to go. I think since Wells Fargo got themselves under fire things started to get worse. Hopefully they won’t stay long.