Worst business bank ever
I have been a Wells Fargo Small Business Advantage customer for many years with a 100K credit line which has always been managed responsibly and paid on time. I have ALWAYS made my payments online, directly through the Wells Fargo website.
Around the first of the year, Wells Fargo made extensive changes to their website. Apparently, something is not working correctly, because since that time, EVERY payment I have made online has not processed through my bank where my payment accounts are located. My bank has told me that the Wells Fargo website has never even initiated the payment. I always print the confirmation code from the website, and I have made every payment well in advance of the due date, and well in excess of the minimum amount due, because I am trying to get the account paid off quickly. Every month someone calls me to tell me that my account is past due, even though I made every payment in good faith, and have told them that the problem is on their end, with their website. I have provided them with the payment confirmation codes from their own website. Their collections people keep telling me that they are looking into it, but they never resolve it and are now telling me that it is MY problem. I cannot fix their website!!! I have spent countless hours on the phone with them, without EVER being able to resolve the problem. Instead they just keep hounding me for payments, which I show have been made. There seems to be absolutely NO coordination between their online/website people and their small business banking people, and everyone just keeps passing the buck and telling me that they’ll “look into it.” I’m extremely frustrated, and will NEVER do business with this bank again, in any capacity. I would NEVER recommend them to anyone.