What if I forget my security question answer?

What if I forget my security question answer?
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#1

I don’t remember what my favorite animal is. What am I supposed to do now? Can you help me?


#2

Hi there,

Happy to help you out here (I forget the answers to my security questions all the time!)

For security reasons, I’m afraid it’s not possible for NerdWallet to provide you with the answer or ask you a different question.

But there is a workaround: we can close your account on our end and then have you re-register. This way, you’ll be able to set up a new password and security question.

Shoot us an email us at support@nerdwallet.com letting us know you’d like to close your account because you’ve forgotten the answer to your security question.

(Please be sure to send this note from the email address you used to create your NerdWallet account.)

We’ll email you back and let you know as soon as we’ve closed your account. Then you can re-register here. https://www.nerdwallet.com/home/register

Feel free to reach out again if you have any questions!