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Mapfre Insurance Review 2024
Lead Writer | Small business, Insurance
Ryan Brady is a lead writer at NerdWallet and authority on small-business lending and insurance. Ryan enjoys simplifying complex finance topics to help small-business owners make smarter financial decisions. His work has appeared in TechCrunch, MarketWatch, Yahoo, Nasdaq and more.
Before joining NerdWallet, Ryan was a senior writer and principal researcher at Gartner. He is based in Fort Myers, Florida.
Assistant Assigning Editor | Auto insurance
Ben Moore is an assistant assigning editor and spokesperson who joined NerdWallet as a writer in 2020. An auto insurance authority, his past work has been featured in The Associated Press, The Chicago Sun-Times, MarketWatch, Nasdaq and Yahoo News. Ben has been quoted in Martha Stewart and Real Simple magazine, and he has appeared on local broadcast television. He is based in Nashville, Tennessee.
Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.
Mapfre
4.5
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
Ease of useRatings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Website available in Spanish.
- A lot of coverage options and discounts.
- Far fewer than expected complaints about auto insurance to state regulators.
Cons
- Not available in all states.
- Some coverage options aren’t available in all states.
Mapfre
4.5
DiscountsRatings are based on the number of discounts a company offers in comparison to other insurers.
Ease of useRatings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.
NAIC complaintsRatings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.
Pros
- Website available in Spanish.
- A lot of coverage options and discounts.
- Far fewer than expected complaints about auto insurance to state regulators.
Cons
- Not available in all states.
- Some coverage options aren’t available in all states.
Mapfre earned 4.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
Mapfre, an insurance giant based in Spain, offers auto insurance coverage in 11 U.S. states. It is Massachusetts' largest auto insurer.
The company sells policies through independent agents, offering a wide assortment of options and discounts. Its website is available in both English and Spanish.
» MORE: The best car insurance companies
In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:
Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B.
Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.
Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.
Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.
Compare to other insurers
Current Product
|  |  |
|---|---|---|
NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, website transparency, financial strength, complaint data and more. 4.5 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, website transparency, financial strength, complaint data and more. 3.5 /5 | NerdWallet rating NerdWallet's ratings are determined by our editorial team. The scoring formula incorporates discounts, website transparency, financial strength, complaint data and more. 4.5 /5 |
Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Far fewer than expected | Complaints to NAIC Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Fewer than expected |
Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Above average | Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Below average | Ease of use Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim. Above average |
Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Average set of discounts | Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers. Great set of discounts |
Bottom line No data | Bottom line The Hanover sells highly customizable policies in 20 states. | Bottom line One of the country's largest insurers, Farmers offers a long list of discounts and plenty of ways to customize your coverage. |
Mapfre auto insurance coverage
When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.
Mapfre offers all the standard coverage types, including liability and other state-required coverage, towing and rental car coverage, and comprehensive and collision insurance.
The company also offers several add-on options, including:
Disappearing deductible. By staying claim-free, you can earn credits to lower the deductible on your collision coverage. You'll earn a $50 credit for your first claim-free year and up to $300 in credits if you continue to be claim-free for more than five years.
Accident forgiveness. With this add-on, your first at-fault accident won’t make your premium go up.
The AutoMaster package, available in some states where Mapfre operates, bundles new car replacement insurance with several add-on coverage types, including laptop and cell phone replacement. Details of the AutoMaster package can differ by state.
» MORE: Compare car insurance rates
Auto insurance discounts
You may be able to save on your auto policy by:
Insuring multiple vehicles with Mapfre.
Buying multiple insurance products from Mapfre.
Completing driver training programs, such as TeenSmart for young drivers.
Paying your premium in full, upfront.
Having an annual mileage that meets Mapfre’s standards for a low-mileage discount.
Being a student (or having one on your policy) who gets good grades
Being a student (or having one on your policy) who leaves an insured car at home while away at school.
First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.
Pricing based on tracked driving habits
Mapfre offers MotionSmart, a voluntary program that monitors your driving habits through a phone app. The program is available for Massachusetts customers only. You get a discount when you sign up and get started, and you can earn a discount for safe driving behavior.
Mapfre home insurance coverage
Like other homeowners insurance policies, coverage from Mapfre will pay out if your property is damaged by fire, storms, lightning, falling trees or other objects, theft or vandalism.
You can also buy add-ons to cover more situations:
Replacement cost coverage will pay what’s needed to replace your home if your policy’s limit is too low to cover the full cost.
Water and sewer backup will pay for repairs due to flooding or other damage if service lines break. This isn’t typically covered by standard policies.
Home systems protection will pay for the failure of equipment like your furnace, air conditioner or built-in appliances.
Home restoration program will expedite the process of returning your home to its previous condition after a covered incident; this includes clean-up of damage from water, fire, smoke and biohazards.
Extra coverage for valuable items like furs, jewelry and silverware is available.
Fraud protection pays if you’re a victim of forgery or counterfeit money.
Personal injury liability helps cover costs associated with issues like libel, slander, wrongful entry and false arrest.
Special personal property coverage broadens your standard homeowners insurance by covering more ways your belongings might be damaged or lost.
The Premier Living package bundles many of these add-ons with several others, including coverage for identity theft, additional living expenses while your home is being repaired and the cost to bring damaged property up to current building codes if local laws have changed.
Home insurance discounts
Mapfre offers a discount if you bundle your home and auto policy. Other discounts may be available, depending on your state.
Complaints
Mapfre had far fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Mapfre ranked No. 21 out of 24 companies in J.D. Power’s 2023 study on auto insurance claim satisfaction.
More about Mapfre Insurance
Website: Mapfre’s website is available in both English and Spanish. It provides basic information on coverage, add-ons and discounts, along with a link to quickly search for a nearby agent. You can use the website to manage your policy, report claims and make payments.
Mobile apps: The Go Mapfre app allows you to view your policy, make payments, submit claims and more. It’s available on both Android and iOS devices for customers in Massachusetts.
Mapfre also offers the MotionSmart app, which tracks your driving habits when you’re logged in. You earn a discount when you sign up and may earn an additional discount based on your driving behavior.
Other insurance from Mapfre
In addition to auto and homeowners insurance, Mapfre sells:
All-terrain vehicle insurance.
Business insurance.
Condo insurance.
Motorcycle insurance.
Umbrella insurance.
Yacht insurance.
Mapfre sells auto insurance in California, Connecticut, Idaho, Massachusetts, Maine, New Hampshire, Ohio, Oregon, Rhode Island, Vermont and Washington, plus Puerto Rico.
Mapfre offers gap coverage to rideshare drivers in California and Massachusetts. If you’re looking for other options for rideshare insurance, read our article on how rideshare insurance works, which includes a breakdown of availability by state.
You can log in to your account on Mapfre's website to make payments on your policy. Alternatively, Massachusetts customers can use the Go Mapfre mobile app to make payments.
Mapfre sells auto insurance in California, Connecticut, Idaho, Massachusetts, Maine, New Hampshire, Ohio, Oregon, Rhode Island, Vermont and Washington, plus Puerto Rico.
Mapfre offers gap coverage to rideshare drivers in California and Massachusetts. If you’re looking for other options for rideshare insurance, read our article on how
rideshare insurance
works, which includes a breakdown of availability by state.
You can log in to your account on Mapfre's website to make payments on your policy. Alternatively, Massachusetts customers can use the Go Mapfre mobile app to make payments.
Methodology
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
In this review . . .