Infinity Auto Insurance Review 2024
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Our Take
2.5
The bottom line:
Infinity sells insurance to high-risk drivers, although it's available only in California.
Full Review
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Pros & Cons
Pros
Website available in Spanish.
Caters to high-risk drivers.
Cons
Receives far more complaints than expected for a company of its size.
Likely not the best option, even for high-risk drivers.
Full Review
Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper, a nonstandard insurer and the 12th largest auto insurance company in the country, according to the National Association of Insurance Commissioners. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.
Compare to other insurers
Current Product
|  |  |
|---|---|---|
NerdWallet rating 2.5 /5 | NerdWallet rating 3.0 /5 | |
Complaints to NAIC Far more than expected | Complaints to NAIC More than expected | Complaints to NAIC Far more than expected |
Ease of use Average | Ease of use Average | Ease of use Below average |
Discounts Great set of discounts | Discounts Very few discounts | Discounts Average set of discounts |
Bottom line Infinity caters to high-risk drivers, although availability is unclear. | Bottom line Dairyland specializes in high-risk drivers, but with more complaints than expected, you may find better coverage elsewhere. | Bottom line Kemper sells insurance to high-risk drivers, but has far more complaints than similar-sized companies. |
Infinity insurance coverage
Infinity offers basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.
» MORE: Compare auto insurance rates
Auto insurance discounts
You may be able to earn a discount on your Infinity auto policy by:
Insuring multiple vehicles.
Meeting Infinity’s standards for being a safe driver.
Paying your premium in full.
Making electronic payments.
Switching your coverage to Infinity from another insurer.
Taking a mature driver improvement course.
Maintaining good grades if you’re a student or have one on your policy.
Renewing your policy.
Owning a home.
See what you could save on car insurance
Easily compare personalized rates to see how much switching car insurance could save you.
Complaints
Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Methodology
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
Frequently asked questions
NerdWallet was not able to reach Infinity to verify which states it offers policies in.
Infinity is owned by Kemper, a separate brand that sells auto, home and life insurance; Kemper may be discontinuing the Infinity brand. Read NerdWallet's review of Kemper insurance.
