Infinity Auto Insurance Review 2023
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The bottom line:
Infinity sells insurance to high-risk drivers, although it's available only in California.
Pros & Cons
- Website available in Spanish.
- Provides auto insurance to high-risk drivers.
- Receives far more complaints than expected for a company of its size.
- Available in California only.
- Likely not the best option for drivers who aren’t high-risk.
Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper, a nonstandard insurer that operates in a variety of states. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.
Infinity auto insurance coverage
Infinity may or may not be currently operational, but previously offered basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.
» MORE: Compare auto insurance rates
Auto insurance discounts
Infinity’s auto insurance discounts include:
Safe driver discount.
Paid in full discount.
Switch and save discount for new customers.
Mature driver improvement course discount.
Good student discount.
Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
Frequently asked questions
NerdWallet was not able to reach Infinity to verify in which states it offers policies. As of December 2021, it only sold policies in California.
Infinity is owned by Kemper, a separate brand that sells auto, home and life insurance; Kemper may be discontinuing the Infinity brand. Read NerdWallet's review of Kemper insurance.