Progressive Auto Insurance Review 2023

Kayda Norman
By Kayda Norman 

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Our Take

5.0

NerdWallet rating 

The bottom line:

Progressive offers a variety of discounts and insurance products to cater to most people, though there’s room for improvement when it comes to customer satisfaction.

Progressive Auto Insurance
NAIC complaints
Fewer than expected
Ease of use
Above average
Discounts
Great set of discounts

Pros & Cons

Pros

  • Third-largest personal auto insurer in the country.

  • If your pet is injured in a car accident and you have collision insurance, Progressive will help pay your vet bills in most states.

  • Rideshare coverage available.

Cons

  • Below average rating for car insurance shopping and claims satisfaction from J.D. Power.

Full Review

Progressive earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

The country’s third-largest auto insurance company, Progressive offers insurance for just about anything with a motor. Progressive offers a lengthy slate of discounts and a wide range of coverage, including rideshare insurance and coverage for pets injured in a car accident.

Progressive is rated No. 4 on NerdWallet’s 2023 list of Best Car Insurance Companies.

Why you can trust NerdWallet: Our writers and editors follow strict editorial guidelines to ensure fairness and accuracy in our coverage so you can choose the insurance policy that works best for you. These carrier ratings are specific to auto insurance — a company's rating for other products may be different on our site. See our criteria for evaluating auto insurance companies.

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Where Progressive stands out

Coverage. Progressive offers coverage types that other companies don’t, including rideshare and gap insurance. It even includes free coverage to pay for vet bills if a pet is injured in a crash. This coverage is available for customers that buy collision insurance only.

Accident forgiveness. Unlike many other insurers, Progressive offers small accident forgiveness automatically and a bigger benefit through its loyalty program. Initially customers can be forgiven for accidents with claims that are $500 or less, and drivers who are with Progressive for five years or more with no accidents won’t get premium increases for larger claims. Customers are also able to purchase accident forgiveness and have more than one wreck forgiven. 

Complaints. Compared with similar-sized insurers, Progressive has fewer complaints than expected.

Where Progressive falls short

Customer satisfaction. According to J.D. Power’s customer satisfaction studies, Progressive was rated below average for both auto insurance shopping and auto insurance claims. In a separate 2022 NerdWallet survey around overall customer satisfaction, Progressive scored below average when compared with other insurers surveyed.

Compare with other insurers

Progressive

State Farm

Geico

Star rating

5.0

NerdWallet rating 

5.0

NerdWallet rating 

5.0

NerdWallet rating 

NAIC complaints

Fewer than expected.

Fewer than expected.

Close to expected.

Discounts

Great set of discounts.

Average set of discounts.

Great set of discounts.

Ease of use

Above average.

Above average.

Average.

Read our detailed reviews

Progressive auto insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

Depending on your state, you might be able to add these types of coverage to your policy:

Gap insurance: Under this coverage, Progressive pays up to 25% above the value of your car if it’s totaled, to cover a loan or lease balance. You must purchase both comprehensive and collision coverage to buy gap insurance from Progressive.

Custom parts and equipment value pays to fix or replace custom accessories you add to your car if they’re destroyed in a covered claim, up to $5,000.

Coverage for pet injuries: Included if you buy collision coverage, this pays veterinarian bills up to a certain amount if your pet is injured in a car accident.

Deductible savings bank: If you have comprehensive and collision coverage, you can pay to opt in to this program that reduces your deductibles by $50 every six months you’re claim-free, all the way down to $0.

Rideshare insurance is available from Progressive in some states. Typical insurance from ridesharing companies covers only the period between accepting a ride and dropping off a customer. This add-on insurance expands your personal auto policy any time you have the app on, so you’re covered even between rides.

Progressive offers three types of accident forgiveness.

Two types of accident forgiveness are available without charge:

Small accident forgiveness: The company won’t raise your premium for claims up to $500. This perk is automatically added for customers in most states.

Large accident forgiveness: If you’ve been insured with Progressive for at least five years and accident-free for at least three, the company won’t raise your rate even for a large accident claim.

Progressive accident forgiveness is also available for those who want to pay for an additional layer of coverage. You can purchase this benefit any time you buy or renew your policy, which forgives one accident per policy period. Any accident forgiveness benefits through the company’s loyalty rewards program (listed above) would apply first, so you could have more than one accident forgiven per policy period.

Auto insurance discounts

Progressive’s auto insurance discounts include:

  • Multipolicy discount.

  • Multicar discount.

  • Discount for continuous auto insurance, even if it was with another company.

  • Discount for adding a teen driver.

  • Good student discount.

  • Distant student discount.

  • Discount if you get an online quote for car insurance.

  • Discount for signing your policy documents online.

  • Paperless discount.

  • Discount for paying your six-month policy upfront.

  • Discount for setting up automatic payments from a checking account.

  • Discount for owning a home.

🤓Nerdy Tip

First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.

Pricing based on tracked driving habits

Snapshot is a free opt-in program that collects information on your driving habits, including speed, how much you drive and when you drive. Progressive uses the data to adjust your insurance rates up or down next time you renew, and you get an automatic discount for signing up (this discount is not available to policyholders in Alaska, Hawaii or New York). Data is collected from either a device you plug in to your vehicle or a mobile app.

Complaints and customer satisfaction

Progressive had fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Progressive received an overall satisfaction score of 74 out of 100 by a pool of its customers in a NerdWallet survey conducted online in June 2022. To put that in perspective, the average score among seven insurers was 77, and the highest was 82.

Progressive was rated below average for consumer satisfaction with auto insurance claims and shopping in 2022 J.D. Power studies.

2022 J.D. Power study

Progressive ranking

Auto insurance shopping

No. 4 out of 8 companies.

Auto insurance claims satisfaction

No. 16 out of 21 companies.

More about Progressive auto insurance

Website: Progressive’s website includes an insurance quote tool and a portal where customers can log on, pay bills and see claim status. Additional helpful features include:

  • The Name Your Price tool, which helps you find a policy to fit your budget. Keep in mind that a lower price will come with a trade-off in coverage.

  • A comparison feature that shows competitor rates alongside Progressive’s quote for the same policy options.

Mobile app: Progressive’s main smartphone app allows you to report and track claims, view policy information, get quotes for new policies and request roadside assistance.

Snapshot mobile app: When you sign up for Snapshot, this app displays information about your driving behavior, records details about your trips and provides custom tips to improve your driving.

Virtual assistance: If you have a Google Home device, you can use it to ask Progressive’s digital voice assistant a variety of insurance questions. Or you can use Facebook Messenger to get a quote from Progressive’s Flo Chatbot or ask an insurance-related question.

Life, homeowners and renters insurance from Progressive

Progressive offers coverage for houses, garages, sheds and more through third-party insurers. To get more details about coverage options and discounts, see our Progressive homeowners insurance review.

Progressive sells renters insurance policies through a subsidiary (Progressive Home) and a third-party company (Homesite). To learn more about this coverage, see our Progressive renters insurance review.

Progressive also sells term and permanent life insurance policies through a third party, eFinancial. You can start the quote process on Progressive’s site, but you’ll eventually be transferred.

Other insurance from Progressive

You can buy many types of insurance through Progressive, but may not always end up with a Progressive policy. Here are policies that come directly from the insurer, aside from car insurance:

  • All-terrain vehicle insurance.

  • Boat insurance.

  • Commercial auto insurance.

  • Golf cart insurance.

  • Motorcycle insurance.

  • Personal watercraft insurance.

  • Recreational vehicle insurance.

  • Segway insurance.

  • Snowmobile insurance.

  • Umbrella insurance.

These are other types of insurance you can get from Progressive’s partners:

  • Business insurance.

  • Classic car insurance.

  • Condo insurance.

  • Dental and vision insurance.

  • Flood insurance.

  • Health insurance.

  • ID theft insurance.

  • Insurance for driving in Mexico.

  • Mobile home insurance.

  • Pet insurance.

  • Phone and device insurance.

  • Travel insurance.

  • Wedding and event insurance.

Methodology

2022 auto insurance survey methodology

The survey of 7,755 adults age 18 and older was conducted online by Russell Research on behalf of NerdWallet in June 2022. Respondents were asked to rate one auto insurance brand they obtained or renewed a policy with within the past 12 months, and the policy had to be in their name at the time of the survey. These brands were rated on overall satisfaction, overall value, online experience, trustworthiness and customer support on a scale of 1-100.

Of those respondents: 300 were Progressive customers, 300 were State Farm customers, 299 were Allstate customers, 299 were Geico customers, 121 were USAA customers, 116 were Liberty Mutual customers, 105 were American Family customers, 105 were Farmers customers, 105 were Travelers customers and 101 were Nationwide customers.

The results have been weighted to be nationally representative. Additional subgroup sample sizes may be available upon request. Any differences noted between subgroups have been tested at 95% confidence level.

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.

Frequently asked questions