Pros & Cons
- High customer satisfaction ratings for auto insurance.
- One-stop shop for insurance as well as banking and investing products.
- Policies available in all states and Washington, D.C.
- Available to active military, veterans and their families only.
USAA earned 4.5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.
The fifth-largest auto insurer in the country, USAA offers a wide variety of insurance products and gets high marks in customer satisfaction surveys. The company also offers investing and banking services.
USAA sells auto insurance to active military members, veterans and their families only.
» MORE: The best car insurance companies
Compare to other insurers
Complaints to NAIC
Close to expected
Complaints to NAIC
Fewer than expected
Complaints to NAIC
Close to expected
Ease of use
Ease of use
Ease of use
Great set of discounts
Great set of discounts
Great set of discounts
How much does USAA car insurance cost?
USAA car insurance costs $1,120 per year on average for full coverage insurance. That is over $1,000 a year less than the average national annual rate of $2,148. Compared to other large insurers, USAA’s average annual full coverage rates are cheaper than other companies. However, USAA sells policies only to active and former military members and their families.
Average annual rate for drivers with a clean record
*USAA auto insurance is available only to active-duty military members, veterans and their families.
These rates are for a 35-year-old driver with a clean driving history and good credit with full coverage insurance. Our full coverage rates include liability, comprehensive, collision and any additional insurance a state requires a driver to have. These rates are averages, and your own price will depend on your driving history, car make and model, location and other factors.
For more information on USAA car insurance rates, including rates after an at-fault accident or DUI, check out the drop down below.
If you’re looking for the cheapest auto insurance rates possible, you may want to buy the minimum car insurance needed to drive in your state. Read our cheap car insurance article to see average minimum car insurance rates by company and state.
How USAA's rates compare
Your car insurance rate is determined by a variety of factors including your driving record and credit history in most states. California, Hawaii, Massachusetts and Michigan don’t allow insurers to use credit when determining car insurance rates.
Here are USAA’s average annual auto insurance rates compared to 2023 national averages for full coverage insurance and four driving profiles.
USAA average rate
National average rate
Good driver, good credit
Recent at-fault accident, good credit
Recent DUI, good credit
Good driver, poor credit
USAA auto insurance coverage
When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.
USAA offers the usual types of auto insurance coverage to its customers in addition to:
Accident forgiveness: With this add-on coverage, which is free in some states after five years accident-free with the company, USAA won’t increase your auto insurance premiums after one at-fault accident.
Rideshare insurance: This optional coverage is available for customers who drive for companies like Uber or Lyft. Ridesharing companies generally pay for some liability when drivers are on their way to pick up a passenger and until drop-off, but not in between rides; this coverage fills that gap. It also covers you if you work for a delivery service.
Car replacement assistance. If your vehicle is totaled, having this coverage means you’ll receive the actual cash value of the car, plus an additional 20% of its value. You must have comprehensive and collision coverage on your policy to add this endorsement.
» MORE: Compare car insurance rates
Auto insurance discounts
Depending on where you live, you may be able to save money on your USAA car insurance by:
Going at least five years without an accident.
Completing a defensive driving or basic driver training course.
Meeting USAA’s standards for a good student.
Having a car that is three years old or newer.
Installing an anti-theft device.
Insuring multiple vehicles through USAA.
Driving relatively few miles in a year.
Storing your vehicle in a safe location and not driving it.
Be a former dependent on your parents’ insurance and take over as the new policy holder.
Having continuous auto insurance coverage through USAA.
Garaging your vehicle on a military base.
Having multiple policies with USAA.
First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance.
Pricing based on tracked driving habits
Available in most states, USAA’s SafePilot program offers discounts up to 30% for good drivers. The SafePilot app tracks behaviors such as hard braking and using your phone while driving, plus when and how often you drive. You’ll get a 10% discount just for signing up.
Complaints and customer satisfaction
USAA had close to the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.
USAA received an overall satisfaction score of 82 out of 100 by a pool of its customers in a NerdWallet survey conducted online in June 2022. To put that in perspective, the average score among seven insurers was 77, and the highest was 82.
Though evaluated, USAA wasn’t ranked in J.D. Power’s 2022 auto insurance studies because its policies aren’t available to all consumers. It's worth noting, however, that customers gave largely positive feedback about the insurer for auto insurance shopping and claims satisfaction.
More about USAA auto insurance
Website: USAA’s site has information about coverage options, plus advice on topics such as how to live in retirement, prepare for natural disasters and buy a car. Planners and calculators help you determine your financial needs.
App: Available for Apple and Android devices, the USAA app provides secure account access. You can pay bills, get ID cards, request roadside assistance or file a claim.
Life, homeowners and renters insurance from USAA
USAA sells permanent and term life insurance. You can learn more in NerdWallet’s USAA life insurance review.
Other insurance from USAA
USAA also offers other insurance policies, including:
USAA partners with third parties to sell the following types of insurance:
Farm and ranch.
Motorcycle or ATV.
2022 auto insurance survey methodology
The survey of 7,755 adults age 18 and older was conducted online by Russell Research on behalf of NerdWallet in June 2022. Respondents were asked to rate one auto insurance brand they obtained or renewed a policy with within the past 12 months, and the policy had to be in their name at the time of the survey. These brands were rated on overall satisfaction, overall value, online experience, trustworthiness and customer support on a scale of 1-100.
Of those respondents: 300 were Progressive, 300 were State Farm, 299 were Allstate, 299 were Geico, 121 were USAA, 116 were Liberty Mutual, 105 were American Family, 105 were Farmers, 105 were Travelers and 101 were Nationwide.
The results have been weighted to be nationally representative. Additional subgroup sample sizes may be available upon request. Any differences noted between subgroups have been tested at 95% confidence level.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2019-2021. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.
Auto insurance ratings methodology
NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance.
Average Rates Methodology
NerdWallet averaged rates based on public filings obtained by pricing analytics company Quadrant Information Services. We examined rates for men and women for all ZIP codes in any of the 50 states and Washington, D.C. Although it’s one of the largest insurers in the country, Liberty Mutual is not included in our rates analysis due to a lack of publicly available information.
In our analysis, “good drivers” had no moving violations on record; a “good driving” discount was included for this profile. Our “good” and “poor” credit rates are based on credit score approximations and do not account for proprietary scoring criteria used by insurance providers.
These are average rates, and your rate will vary based on your personal details, state and insurance provider.
Sample drivers had the following coverage limits: -$100,000 bodily injury liability coverage per person. -$300,000 bodily injury liability coverage per crash. -$50,000 property damage liability coverage per crash. -$100,000 uninsured motorist bodily injury coverage per person. -$300,000 uninsured motorist bodily injury coverage per crash. -Collision coverage with $1,000 deductible. -Comprehensive coverage with $1,000 deductible.
In states where required, minimum additional coverages were added. We used the same assumptions for all other driver profiles, with the following exceptions: -For drivers with minimum coverage, we adjusted the numbers above to reflect only the minimum coverage required by law in the state. -We changed the credit tier from “good” to “poor” as reported to the insurer to see rates for drivers with poor credit. In states where credit isn’t taken into account, we only used rates for “good credit.” -For drivers with one at-fault crash, we added a single at-fault crash costing $10,000 in property damage. -For drivers with a DUI, we added a single drunken-driving violation.
We used a 2020 Toyota Camry L in all cases and assumed 12,000 annual miles driven. We analyzed rates for drivers of the following ages: 20, 30, 35, 40, 50, 60 and 70.
These are rates generated through Quadrant Information Services. Your own rates will be different.
Frequently asked questions
You can contact USAA at 800-531-8722, Monday to Friday from 6 a.m. to 10 p.m. CT and Saturday from 8 a.m. to 8 p.m. CT.
You can get a quote from USAA online..
You can file an auto claim online, through the mobile app or via fax). The USAA fax number is 800-531-8669.
Yes, you can add USAA’s rideshare coverage to make sure you’re insured during the time the app is on but you haven’t been matched yet with a rider.