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What our Nerds say about NPower

HENRY

BUSINESS NERD

Npower Business Solutions supplies large businesses and corporations with business energy, as well as advice on energy strategy and efficiency.

It offers a range of fixed price energy contracts, which give you the option of deciding how you want to pay for the non-commodity elements of your bill.

E.ON took over Npower in 2019, migrating home and business customers to E.ON next. Since then, Npower no longer provides energy for smaller businesses, instead focusing on larger commercial operations.

What is NPower business energy?

NPower business energy is a UK supplier of energy solutions to large businesses and corporations, with contract lengths of currently up to five years.

Throughout your contract, you can access support from a dedicated Account manager. You also have the option of having renewable electricity and carbon off-set gas that’s compliant with zero-carbon reporting and assured by the EcoAct stamp.

We’ve put together everything you need to know about NPower Business Energy at a glance in our table below.

NPower business energy details
Electricity contract length Up to five years
Gas contract length Up to five years
Fuel mix disclosure Coal: 4.2% Natural gas: 52.6% Nuclear: 6.9% Renewable: 31.9% Other: 4.4% (April 2020-31 March 2021)
UK customer service number 0800 138 2322
UK online support Yes, via chatbot.
General email address Use the contact form on Npower’s website
Complaints email address Use the complaints form on Npower’s website
Trustpilot rating 1.2 stars (4 May 2022)
Smart meter installation No
App Available on Google Play
Payment options Direct Debit, BACS, CHAPS, Faster Payment

Want to find out more about NPower business energy? Read on for our full guide.

» COMPARE: Business energy suppliers

What tariffs are available with NPower business energy?

NPower currently offers a range of three fixed energy contracts to its large business customers, all of which allow you to fix your energy commodity price and decide how you want to pay for the non-commodity elements. The fourth tariff currently allows you to fix your energy unit price at certain times.

Contract lengths are up to five years, and you can choose renewable electricity and carbon off-setting for your gas supply.

Fixed Certainty

Your commodity cost, network charges, environmental charges, transportation charges and metering charges are all fixed, giving you certainty and transparency.

Fixed Commodity

NPower fixes your fuel unit price at the start of the contract, which protects you from fluctuating wholesale costs. However, your non-commodity costs are not fixed, and any changes in price will be passed onto you.

Fixed Choice

Your fuel unit price is fixed for electricity, and you can choose which of your non-commodity prices to fix, which gives you some flexibility.

MultiPurchase

The MultiPurchase contract gives you the option to fix your energy prices at certain times in order to limit the risk of wholesale market volatility.

» MORE: Business energy tariffs explained

How can I switch to NPower business energy?

New business customers can call 0800 644 6315 for a business energy quote.

Moving business premises with NPower business energy

If you’re moving into an NPower business supplied property, you need to get in touch with the company’s Business Movers Team as soon as possible. If you move in without a contract, you’ll be put on deemed rates which are usually more expensive than contract rates.

If you’re an existing NPower customer moving to a new premises, you should let NPower know as soon as possible so they can move you to a new contract and get in touch with the next tenant.

How can I contact NPower business energy?

There are a number of ways to contact NPower business energy. You can use the online form for general enquiries. NPower aims to respond within 5 days, but if you don’t hear from the company, you can call customer services on 0800 138 2322.

For complaints, call 0800 138 2322. New business customers can call 0800 644 6135.

NPower Business Energy FAQs

Is NPower still in business?

NPower is still in business, but its home and small business customers have been moved over to E.ON Next after E.ON UK bought NPower in 2019.

What is NPower Business Solutions?

NPower Business solutions provides energy and energy advice to large businesses and corporations.

How many business customers does NPower have?

NPower Business Solutions has more than 20,000 business customers across a range of industries.

Who is NPower owned by?

E.ON UK, which is owned by energy company E.ON, owns NPower.

Is there a price cap for business energy?

No, the energy price cap does not apply to business energy. It was brought in by Ofgem specifically to protect domestic consumers from unfair price increases.

How do I set up NPower business energy online?

You can register for Dashboard, NPower’s digital solution on their website. Dashboard allows you to view your accounts, download your contracts, submit meter readings and make payments.

How can I pay for my NPower business energy?

You can pay for NPower business energy by Direct Debit, BACS, CHAPS, Faster Payment. Electricity and Gas payments should be sent to separate accounts. You can find more information on the Npower website.

How do I get a business energy quote from NPower?

You can get a quote for NPower business energy by filling in the online form on the Npower website. You just need to supply some personal details and contact information, click ‘request a call back’, and NPower will get in touch.

About the author

Henry Williams
Henry is passionate about helping individuals and businesses stay informed. Over the last 8 years, he’s written for startup and small business sites, with a focus on finance, insurance, and websites. Read more

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*£1,067 is the average saving Love Energy Savings customers have saved since inception. This data was collected 01.07.2021, The average SME electricity bill is £2,400 p.a. (consumption below 50,000kWh).

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