Citi ThankYou Points - NerdWallet
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Citi ThankYou Points

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Citi ThankYou Points

Citi ThankYou®: The basics

Citi ThankYou® Points range in value, depending on how you use them, but they max out at 1 cent per point for most CitiCards. They can be redeemed for a wide variety of rewards, including travel, gift cards, merchandise, debt payments and cash back.

Cards that earn ThankYou® Points

Citi ThankYou® Preferred Card — Earn 20,000 Bonus Points

  • 2X points on dining at restaurants and entertainment
  • 1 point per dollar spent on everything else

Citi ThankYou® Premier Card

  • 3X points on travel, including gas
  • 2X points on dining out and entertainment
  • 1 point per dollar spent on everything else

Citi Prestige® Card

  • 3X points on airfare, hotels and travel agencies
  • 2X points on dining at restaurants and entertainment
  • 1 point per dollar spent on everything else

Citi ThankYou® Preferred Card for College Students

  • 2X points on dining at restaurants and entertainment
  • 1 point per dollar spent on everything else

AT&T Access Card from Citi

  • 2X points on products and services purchased directly from AT&T
  • 2X points on online purchases at retail and travel websites
  • 1 point per dollar spent on everything else

Citi Chairman: No longer accepting new applications

CitiBusiness® ThankYou®: No longer accepting new applications

How to get more ThankYou® Points

Citi banking customers can earn extra points by enrolling their checking accounts, setting up one qualifying direct deposit each statement cycle and setting up one qualifying bill payment each statement cycle. Rewards will vary based on account type and certain monthly activities. See the details here.

You can purchase ThankYou® Points at a rate of 2.5 cents each in 1,000 point increments, so you can get 1,000 points for $25. Because ThankYou® Points are worth 1 cent each or less, this isn’t a good deal. You could buy ThankYou® Points to top off your account if you’re close to a certain high-value reward, but it makes far more sense to reach the points balance necessary by earning ThankYou® Points through card spending.

How to redeem ThankYou® Points

Good redemption options

ThankYou® Points can be redeemed for rewards at a rate of 1 cent each or less. As such, you should aim to get 1 cent out of each point if possible. At this rate, you have several redemption options:

  • Redeem ThankYou® Points for mortgage or student loan payments starting at 2,500 points ($25), all the way up to 100,000 points ($1,000).
  • Redeem ThankYou® Points for charitable contributions starting at 2,500 points ($25), all the way up to 10,000 points ($100).
  • Redeem ThankYou® Points for gift cards starting at 2,500 points ($25), up to 10,000 points ($100). Note: Some gift cards have lower redemption values, and some credit cards have different redemption requirements (i.e., 3,500 points for a $25 gift card). For the best value, choose a gift card with a redemption value of 1 cent per point.
  • Redeem ThankYou® Points for rental certificates for Avis or SIXT starting at 2,500 points ($25), up to 10,000 points ($100). Note: Some credit cards have different redemption requirements (i.e., 3,500 points for a $25 gift card). For the best value, choose a rental certificate with a redemption value of 1 cent per point.

You can also use your ThankYou® Points to book travel through Citi’s Travel Center at a rate of 1 cent per point. If you have the Citi ThankYou® Premier Card, your points are worth 25% more when used to book travel this way, or 1.25 cents per point.

Bad redemption options

Rewards that have a redemption rate of less than 1 cent per ThankYou® Point aren’t ideal. There are several rewards with low values, including:

  • Merchandise: Varies, less than 1 cent per point
  • Cash: 0.5 cents per point
  • Statement credit: 0.5 cents per point

Of course, if you prefer one of these redemption options to the higher value rewards, feel free to redeem your ThankYou® Points here. But understand that you’re getting a lower value per point.

Transfer partners

You can transfer your ThankYou® Points at a rate of 1:1 to a multitude of frequent flier programs, or you can transfer your points to Hilton HHonors at a rate of 1:1.5. Here are Citi’s current partner programs:

  • Airlines
    • Asia Miles
    • EVA Air Infinity MileageLands
    • Etihad Guest
    • Flying Blue
    • Garuda Indonesia Frequent Flier
    • Malaysia Airlines Enrich
    • Qantas Frequent Flyer
    • Qatar Airways Privilege Club
    • Singapore Airlines KrisFlyer
    • Thai Airways Royal Orchid Plus
    • Virgin Atlantic Flying Club
    • Virgin America Elevate®
  • Hotels

Travel hackers may be intrigued, but this isn’t necessarily the best redemption option. Frequent flier miles are often worth more than 1 cent each, but it’s important to note that Citi’s partner programs aren’t very popular for most U.S. residents.

It’s also important to note that Hilton HHonors points are worth about 0.5 cents each, meaning that using your ThankYou® Points in this way effectively makes them worth 0.75 cents each. This is less than our ideal 1 cent per point value, so the Nerds recommend that you skip it.

Fine print

Unless otherwise stated in your benefits statement, ThankYou® Points expire three years from the end of the year you earned them. Some cards offer points that don’t expire as long as you actively earn or redeem rewards. Check your benefits statement for details.

Top cards that earn ThankYou® Points

Citi ThankYou® Preferred Card — Earn 20,000 Bonus Points

Citi ThankYou® Preferred Card — Earn 20,000 Bonus Points

Apply Now on Citibank's secure website

Pros

  • No annual fee
  • 0% if you qualify for 12 mos on transfers

Cons

  • Needs excellent credit

Bonus Offer

Earn 20,000 bonus ThankYou® Points after $1,500 in card purchases within 3 months of account opening - redeemable for $200 in gift cards or other great rewards.

Annual Fee

$0*

Intro APR Promotions

0%* on purchases and balance transfers for 12 months*

APR

  • Min APR: 13.24%, Variable
  • Max APR: 23.24%, Variable
  • Penalty APR: Up to 29.99%, Variable
  • Cash Advance APR: 25.49%, Variable

Card Details

  • Earn 20,000 bonus ThankYou® Points after $1,500 in card purchases within 3 months of account opening – redeemable for $200 in gift cards or other great rewards!
  • 0% intro APR on Balance Transfers and Purchases for 12 months. After that, the variable APR will be 13.24%-23.24% based upon your creditworthiness*
  • There is a balance transfer fee of either $5 or 3% of the amount of each transfer, whichever is greater.*
  • 2 ThankYou Points per dollar spent on dining at restaurants and entertainment
  • 1 ThankYou Point on other purchases
  • Points do not expire and earn unlimited Thank You Points
  • Redeem ThankYou Points for merchandise, travel rewards, gift cards, cash and more
  • Travel with ease and enjoy global acceptance with Chip Technology
  • No annual fee*

If you don’t want to pay an annual fee, the Citi ThankYou® Preferred Card — Earn 20,000 Bonus Points is likely your best bet. It offers 2X points on dining out and entertainment spending, and 1 point per dollar spent on everything else. Plus, there’s a sign-up bonus: Earn 20,000 bonus ThankYou® Points after $1,500 in card purchases within 3 months of account opening - redeemable for $200 in gift cards or other great rewards.

The Citi ThankYou® Preferred Card — Earn 20,000 Bonus Points has an annual fee of $0* and an introductory APR of 0% for 12 months on purchases and balance transfers, and then the ongoing APR of 13.24% - 23.24% Variable .

Citi ThankYou® Premier Card

Citi ThankYou® Premier Card

Apply Now on Citibank's secure website

Pros

  • No foreign transaction fee

Cons

  • Has annual fee
  • Needs excellent credit
  • Limited hotel and airline partners for travel redemption

Bonus Offer

Earn 40,000 bonus points after $3,000 in purchases within the first 3 months of account opening - redeemable for $400 in gift cards, $500 for airfare, or other great rewards.

Annual Fee

$95; fee waived for the first 12 months*

Intro APR Promotions

None

APR

  • Min APR: 14.24%, Variable
  • Max APR: 23.24%, Variable
  • Penalty APR: Up to 29.99%, Variable
  • Cash Advance APR: 25.49%, Variable

Card Details

  • Earn 40,000 bonus points after $3,000 in purchases within the first 3 months of account opening - redeemable for $400 in gift cards, $500 for airfare, or other great rewards.
  • Earn 3X ThankYou Points on Travel including Gas, 2X ThankYou Points on Dining Out and Entertainment, and 1X ThankYou Points on Other Purchases
  • ThankYou® Points are worth 25% more when redeemed for travel through thankyou.com, as compared to gift cards
  • No foreign transaction fees on purchases
  • Points do not expire and earn unlimited ThankYou Points
  • Annual Fee: $95 (fee waived for the first 12 months)

For higher rewards, check out the Citi ThankYou® Premier Card. It offers 3X points on travel (including gas), 2X points on dining out and entertainment, and 1 point per dollar spent on everything else. And there’s a sweet signup bonus: Earn 40,000 bonus points after $3,000 in purchases within the first 3 months of account opening - redeemable for $400 in gift cards, $500 for airfare, or other great rewards.

The Citi ThankYou® Premier Card has an annual fee of $95; fee waived for the first 12 months* and no foreign transaction fees.

Methodology

The calculated value of these points is based on an estimated redemption rate, not a credit card rewards earn rate. Therefore, you may notice that these numbers don’t match the rewards rates on our credit card finder tool. Read on for how we estimated these points values.

The different values of Citi ThankYou® Points are calculated by taking the cash value of a reward divided by the number of points it requires. So if you want to redeem points for a $100 Gap gift card:

$100 / 10,000 points = $0.01 per point

You can use this calculation for most of the redemption options, including gift cards, cash, statement credit, prepaid debit and more.

For merchandise, we found that more expensive items tend to have better redemption values. Here are a couple of items (one low-priced item, one high-priced item) we crunched the numbers for:

“Crazy Stupid Love” DVD = $4.99 / 1,800 = $0.0028 or 0.27 cents

Samsung 32” HDTV = $287.95 / 33,400 = $0.0086 or 0.73 cents

Last updated on October 9, 2015

Erin El Issa is a staff writer covering personal finance for NerdWallet. Follow her on Twitter @Erin_Lindsay17 and on Google+.


Image via iStock.

  • Bill

    From what I understand about the gift card industry, retailers (like Starbucks or Best Buy) generally sell gift cards at a discount from the actual face value. The profits are split between the gift card seller, Citi, and the gift card network, a 3rd party.

    This may be why Citi is willing to give gift cards out at a more attractive rate.

    • http://www.nerdwallet.com admin

      Hi Bill, this is true. Generally the commission is about 8%, with 4% going to the gift card network and 4% to the gift card distributor.

  • http://www.nerdwallet.com Tim

    I actually disagree with your assessment – I have no problem saving 10,000 points to redeem for a $100 Bloomingdale’s card. Just because the other redemption options are bad, doesn’t mean points can’t be wisely spent.

  • Joe

    Is there a way to compare the card I use now to the one that you suggest?

  • http://www.nerdwallet.com Tim

    Unfortunately Joe, we don’t have that functionality (yet!), but that’s a great idea for something we could add in a future version.

    The easiest way to do that now is to put all of your information into our general rewards calculator to find out what your best rewards card would be. Then if you don’t see your own card in that list, head on over to our card index to find your current card and click “More Info” to see how the rewards stack up.

    NerdWallet remembers your inputs while you’re on the site, so comparing cards on different pages is still apples-to-apples!

  • Llovasi

    You can redeem ThankYou points for travel, 100 points for $1, as long as you have enough points to purchase one flight.

  • QM

    As of right now (9/14/11), TY points are worth 1 cent per point for retail gift cards. This would seem to be true for all levels ($25/$50/$100) of purchase for all of the stores that I checked including Walmart, Sears, Best Buy, CVS, and Sunoco. This being the case, one could argue that TY points are worth more than .83 cents but it’s a fact that such was not the case as little as two months ago and there’s no telling when they might devalue TY points again. I cashed mine out just in case.

    • http://www.nerdwallet.com/ Tim

      You’re right, that’s a huge improvement!

      Now let’s see if it holds up…

  • YK

    Any idea if contributing points to charity is tax deductible? If I was going to donate money to the featured charity anyways, could the points be worth almost 1.5c if it is deductible (and assuming the highest tax bracket) Or maybe my math is off…

    Of course, this is dependent on the fact that I was going to spend post-tax dollars on that specific charity, and am therefore able to replace that with points on a 1pt=0.01 basis, plus the deductibility of the contribution

  • Jfrancisgarcia4020

    I recently received a preaproved letter from citi for the thank you card and read this review on the prepaid debit card to collect your rewards. Now would my points cover for all of the $25 gift card or would it just give me a discount for ex) if I have the 4000 points that is stated above would it give me a $5 discount for a $25 prepaid debit card having me only pay $20 to get a $25 prepaid debit card or would it cover it fully? Cuz I have the citi platinum card and that’s what it does and I don’t want to apply for the thank you card if it does the same thing.

  • Erniejay

    Your readers need to be informed that CitiCards is playing games with your ThankYou points. From the promotional material, I expected to get $100 for 10,000 points. Your blog shows that it takes 16,000 points, which is less than originally advertised. They recently changed it so now it takes 20,000 points for $100. In other words, they took money out of my account!!! I have complaints in to the Better Business Bureau and to the Federal Consumer Bureau. Citi can’t get away with this.

    • bananas

      they gave you something for free and now they’re taking it away?! Oh noes!

      • abcdefg

        False advertising is unethical

      • George

        False analogy. Those are incentives to differentiate themselves from the competition. They’re not giving you anything **free**, they’re buying your business and changing the point values is a bait and switch: it means they offered you one product and changed it once they have your business. That’s the definition of a scam.

  • lukejames2

    The terrible value you get from the points is only one of the many issues with Citi’s Thank You system (which I got suckered into converting my American Airlines reward card into). The worst part is that the system is down about 80% of each day and your rewards balance will be unavailable for days at a time. The site loads at a crawl if at all. Login fails the majority of the time, and searches do not work at all. If you try and avoid the worthless site by linking your rewards points to partners like Amazon, nope, that fails. I could go on and on about what a tremendously bad system it is in every way, and that is ON TOP of the constant devaluing of the points you’ve earned. These reward programs are just shameless substitutes for fair rates and true (formerly free) services. Now you just get a “Thank You” system that is virtually useless and more like a “F*** You” instead.

  • lukejames2

    The terrible value you get from the points is only one of the many issues with Citi’s Thank You system (which I got suckered into converting my American Airlines reward card into). The worst part is that the system is down about 80% of each day and your rewards balance will be unavailable for days at a time. The site loads at a crawl if at all. Login fails the majority of the time, and searches do not work at all. If you try and avoid the worthless site by linking your rewards points to partners like Amazon, nope, that fails. I could go on and on about what a tremendously bad system it is in every way, and that is ON TOP of the constant devaluing of the points you’ve earned. These reward programs are just shameless substitutes for fair rates and true (formerly free) services. Now you just get a “Thank You” system that is virtually useless and more like a “F*** You” instead.

  • Jane

    I Love Thank You points! I think Citi has one of the best credit card reward programs out there. I was redeeming my thank you points for gift cards only, and I find points/$ gift card a great value. Also, you get thank you points regularily by just having a checking account with Citi, so if you are not ready to commit to a credit card, it is always nice to be rewarded just for having a checking account:-) The card i have is actually the Citi Expedia card, which gets you 2 points per $1 spent on Expedia website and 1 point per $1 spent anywhere else. No annual fee.

  • Jane

    I Love Thank You points! I think Citi has one of the best credit card reward programs out there. I was redeeming my thank you points for gift cards only, and I find points/$ gift card a great value. Also, you get thank you points regularily by just having a checking account with Citi, so if you are not ready to commit to a credit card, it is always nice to be rewarded just for having a checking account:-) The card i have is actually the Citi Expedia card, which gets you 2 points per $1 spent on Expedia website and 1 point per $1 spent anywhere else. No annual fee.

  • http://www.khad.com/ khad

    You can get a full cent per point with a mortgage credit. I do this every time. In fact, I just got off the phone with them and have another $100 on the way. Call the ThankYou Rewards number (866) 908-8778 and ask them to send you a mortgage check. Since most banks also offer mortgages, you can just tell them the name of your bank and deposit the check in your checking account. You don’t even need to have a mortgage to do this.

    There is absolutely no need to get *anything* less than a penny per point.

  • http://www.khad.com/ khad

    You can get a full cent per point with a mortgage credit. I do this every time. In fact, I just got off the phone with them and have another $100 on the way. Call the ThankYou Rewards number (866) 908-8778 and ask them to send you a mortgage check. Since most banks also offer mortgages, you can just tell them the name of your bank and deposit the check in your checking account. You don’t even need to have a mortgage to do this.

    There is absolutely no need to get *anything* less than a penny per point.

  • abdelnoesta

    I find that the best value for those points are when you purchase flights. Any other thing that you try to redeem, you will end up loosing value.
    For example: Let’s say I want to buy a flight in Expedia, and it costs $500. By redeeming my points it will cost me 50,000 ThankYouPoints.

  • abdelnoesta

    I find that the best value for those points are when you purchase flights. Any other thing that you try to redeem, you will end up loosing value.
    For example: Let’s say I want to buy a flight in Expedia, and it costs $500. By redeeming my points it will cost me 50,000 ThankYouPoints.

  • Eric Lassard Mahoney

    People considering ThankYou Rewards should also be aware that the actual point cost for items will differ depending on the sponsor account through which you’re earning points. For example, I had 7,225 points and browsed the ThankYou Rewards website for an item to redeem those points for. I found an item that was listed as costing 6,800 points. I added the item to my cart, but when I logged in to my account to complete the transaction, the item all of a sudden cost 9,000 points. I contacted the program and was told that the point prices differ depending on the type of sponsor account. In other words, not only do you earn fewer points with some kinds of sponsor cards, but you’ll also have higher point prices when redeeming those points. To me, that makes no sense, and I know that the program didn’t work that way when I signed up.

    ThankYou Rewards is now the three-card monte of rewards programs, and that’s before they instituted differential points pricing based on the way in which you earn the points. If you run the numbers against straight cash-back cards, you’ll find that it just doesn’t add up in the end.

  • Eric Lassard Mahoney

    People considering ThankYou Rewards should also be aware that the actual point cost for items will differ depending on the sponsor account through which you’re earning points. For example, I had 7,225 points and browsed the ThankYou Rewards website for an item to redeem those points for. I found an item that was listed as costing 6,800 points. I added the item to my cart, but when I logged in to my account to complete the transaction, the item all of a sudden cost 9,000 points. I contacted the program and was told that the point prices differ depending on the type of sponsor account. In other words, not only do you earn fewer points with some kinds of sponsor cards, but you’ll also have higher point prices when redeeming those points. To me, that makes no sense, and I know that the program didn’t work that way when I signed up.

    ThankYou Rewards is now the three-card monte of rewards programs, and that’s before they instituted differential points pricing based on the way in which you earn the points. If you run the numbers against straight cash-back cards, you’ll find that it just doesn’t add up in the end.

  • Ben Butler

    CITI–EASY Deals are a **HUGE* waste of time, Completely Worthless.
    I have had AT&T Universal Citi cards for 15 years and have *NEVER* been able to use the points. the program is impossible to use and a ** COMPLETE waste of time **. They are infamous on the internet as an absolute joke. Its nearly impossible to use, you get logged out right away, winning takes an act of god, and you have to sit in front of the computer for hours. Who has time for this??? there are so many cards with excellent rewards why should anyone waste time on this horrible, impossible website??? My Cards are getting cancelled and believe me —-> their horrible website will be the one and only reason. they are only here to give the guise of a rewards program, but in fact it is really all fake. It is the worse website and the biggest waste of time I have every come across and I will make it my life’s work to post in every reddit channel, on twitter and on facebook about WHAT A WASTE CITI – EASY Deals are. EASY??? That’s a joke.

  • Ben Butler

    CITI–EASY Deals are a **HUGE* waste of time, Completely Worthless.
    I have had AT&T Universal Citi cards for 15 years and have *NEVER* been able to use the points. the program is impossible to use and a ** COMPLETE waste of time **. They are infamous on the internet as an absolute joke. Its nearly impossible to use, you get logged out right away, winning takes an act of god, and you have to sit in front of the computer for hours. Who has time for this??? there are so many cards with excellent rewards why should anyone waste time on this horrible, impossible website??? My Cards are getting cancelled and believe me —-> their horrible website will be the one and only reason. they are only here to give the guise of a rewards program, but in fact it is really all fake. It is the worse website and the biggest waste of time I have every come across and I will make it my life’s work to post in every reddit channel, on twitter and on facebook about WHAT A WASTE CITI – EASY Deals are. EASY??? That’s a joke.

  • John Doe

    Email Transcript

    Send

    A Citi Customer Service Associate will be with you in approximately 1 seconds 0 minutes.

    More information is at your fingertips.

    For your protection, we’ll never ask you for passwords, PINs, User IDs, security words or any part of

    your Social Security number during a chat.

    You are now chatting with ‘Emily’.

    Emily: Welcome to ThankYou Rewards Live Chat. .We appreciate the opportunity to serve you. How may I

    help you?

    PATRICIA: Hi I place an order on july 30th it is still processing???

    PATRICIA: Best Buy® Gift Card $50 Status: In Progress Order ID: 108620550 Qty: 1 Order Total: 5,000 pts

    Emily: Hello Patricia, thank you for contacting me today about your order.

    PATRICIA: okay

    Emily: I apologize that it is taking so long, allow me a moment to check on that for you.

    PATRICIA: okay

    PATRICIA: 6 business days thats a little ridiculous!!!

    Emily: I understand the frustration and I apologize.

    Emily: We do advise that you allow 1-3 weeks to receive your gift card.

    PATRICIA: okay so when will i get confirmation that the order is being processed????????????

    Emily: The estimated ship date is the 8/28/2015. You should then receive it 10 days from that date.

    PATRICIA: I HAVE TO WAIT ANOTHER 32 DAYS ???????

    PATRICIA: THATS RIDICULOUS

    PATRICIA: THATS OVER 3 WEEKS TO RECEIVE !!!!!!!!!!!!!

    PATRICIA: I WANT COMPENSATION THAT I HAVE TO WAIT THIS LONG THAT IS TOTALLY NOT

    ACCEPTABLE

    Emily: Once the item ships you will receive an email as long the email address is on file.

    Emily: I apologize that you feel that way.

    PATRICIA: I WANT COMPENSATION THAT I HAVE TO WAIT THIS LONG THAT IS TOTALLY NOT

    ACCEPTABLE ‘

    PATRICIA: DONT APOLOGIZE BECAUSE ITS UNACCEPTABLE

    PATRICIA: ITS OVER 3 WEEKS

    Emily: The process may take the full 3 weeks due to vendor inventory or location.

    PATRICIA: NO ARE YOU PAYING ATTENTION OR NOT?????

    PATRICIA: ITS OVER 3 WEEKS CAN YOU ADD??????

    PATRICIA: I WANT COMPENSATION BECAUSE NOW I HAVE TO WAIT 6 WEEKS FOR A GIFT CARD

    Emily: I understand that you are angry, but there isn’t really anything that I can do.

    Emily: Everything takes time to ship.

    PATRICIA: OKAY NO PROBLEM I WILL JUST POST THIS CHAT ALL OVER THE INTERNET AND I AM

    ALSO GOING TO FORWARD THIS TO CORPORATE TOO.

    Emily: It is possible that the gift card will be shipped sooner.

    Emily: I am just not able to give you any guarantee that it will be.

    PATRICIA: NO PROBLEM AT ALL THANKS ILL TAKE CARE OF IT NO WORRIES DONT EVEN TALK TO

    YOUR MANAGER OR A HIGHER UP FOR COMPENSATION JUST MAKE YOUR CUSTOMER TOTALLY

    UNHAPPY

    PATRICIA: YOUR DOING A GREAT JOB ILL BE SURE TO MENTION IT ALL OVER THE INTERNET AND

    ALSO IN MY COMPLAINT LETTER/……..

    PATRICIA: WHAT YOU SHOULD BE SAYING IS HOW CAN I HELP YOU AND WHAT CAN YOU DO TO

    MAKE THE CUSTOMER HAPPY

    Emily: We do advise when you purchase the order that it can take 1-3 weeks to ship.

    PATRICIA: ARE YOU TOTALLY STUPID??

    PATRICIA: ITS OVER 3 WEEKS

    PATRICIA: CAN YOU ADD

    PATRICIA: ITS ALMOST 6 WEEKS

    PATRICIA: ARE YOU COMPETENT???

    Emily: Once the gift card ships we send you an email notification. Once the card is shipped please allow 10

    days to receive it.

    PATRICIA: AND YOUR REPEATING YOURSELF AGAIN BECAUSE YOUR STUPID

    PATRICIA: ITS 6 WEEKS DUMMY

    Emily: If after the card is shipped you do not receive it within those 10 days you may report the card is not

    received.

    PATRICIA: NOT 1-3 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: I WANT A MANAGER

    PATRICIA: YOUR INCOMPETENT

    PATRICIA: YOU DONT HAVE HALF A BRAIN IN YOUR HEAD

    Emily: It’s 3 weeks… plus 10 days.

    PATRICIA: SO ITS OVER 3 WEEKS RIGHT???????

    Emily: The card may ship before this date.

    PATRICIA: YOU SAID 1-3 WEEKS

    PATRICIA: SO I WANT COMPENSATION

    Emily: That is correct.

    PATRICIA: I WANT COMPENSATION FOR YOUR STUPIDITY

  • John Doe

    Email Transcript

    Send

    A Citi Customer Service Associate will be with you in approximately 1 seconds 0 minutes.

    More information is at your fingertips.

    For your protection, we’ll never ask you for passwords, PINs, User IDs, security words or any part of

    your Social Security number during a chat.

    You are now chatting with ‘Emily’.

    Emily: Welcome to ThankYou Rewards Live Chat. .We appreciate the opportunity to serve you. How may I

    help you?

    PATRICIA: Hi I place an order on july 30th it is still processing???

    PATRICIA: Best Buy® Gift Card $50 Status: In Progress Order ID: 108620550 Qty: 1 Order Total: 5,000 pts

    Emily: Hello Patricia, thank you for contacting me today about your order.

    PATRICIA: okay

    Emily: I apologize that it is taking so long, allow me a moment to check on that for you.

    PATRICIA: okay

    PATRICIA: 6 business days thats a little ridiculous!!!

    Emily: I understand the frustration and I apologize.

    Emily: We do advise that you allow 1-3 weeks to receive your gift card.

    PATRICIA: okay so when will i get confirmation that the order is being processed????????????

    Emily: The estimated ship date is the 8/28/2015. You should then receive it 10 days from that date.

    PATRICIA: I HAVE TO WAIT ANOTHER 32 DAYS ???????

    PATRICIA: THATS RIDICULOUS

    PATRICIA: THATS OVER 3 WEEKS TO RECEIVE !!!!!!!!!!!!!

    PATRICIA: I WANT COMPENSATION THAT I HAVE TO WAIT THIS LONG THAT IS TOTALLY NOT

    ACCEPTABLE

    Emily: Once the item ships you will receive an email as long the email address is on file.

    Emily: I apologize that you feel that way.

    PATRICIA: I WANT COMPENSATION THAT I HAVE TO WAIT THIS LONG THAT IS TOTALLY NOT

    ACCEPTABLE ‘

    PATRICIA: DONT APOLOGIZE BECAUSE ITS UNACCEPTABLE

    PATRICIA: ITS OVER 3 WEEKS

    Emily: The process may take the full 3 weeks due to vendor inventory or location.

    PATRICIA: NO ARE YOU PAYING ATTENTION OR NOT?????

    PATRICIA: ITS OVER 3 WEEKS CAN YOU ADD??????

    PATRICIA: I WANT COMPENSATION BECAUSE NOW I HAVE TO WAIT 6 WEEKS FOR A GIFT CARD

    Emily: I understand that you are angry, but there isn’t really anything that I can do.

    Emily: Everything takes time to ship.

    PATRICIA: OKAY NO PROBLEM I WILL JUST POST THIS CHAT ALL OVER THE INTERNET AND I AM

    ALSO GOING TO FORWARD THIS TO CORPORATE TOO.

    Emily: It is possible that the gift card will be shipped sooner.

    Emily: I am just not able to give you any guarantee that it will be.

    PATRICIA: NO PROBLEM AT ALL THANKS ILL TAKE CARE OF IT NO WORRIES DONT EVEN TALK TO

    YOUR MANAGER OR A HIGHER UP FOR COMPENSATION JUST MAKE YOUR CUSTOMER TOTALLY

    UNHAPPY

    PATRICIA: YOUR DOING A GREAT JOB ILL BE SURE TO MENTION IT ALL OVER THE INTERNET AND

    ALSO IN MY COMPLAINT LETTER/……..

    PATRICIA: WHAT YOU SHOULD BE SAYING IS HOW CAN I HELP YOU AND WHAT CAN YOU DO TO

    MAKE THE CUSTOMER HAPPY

    Emily: We do advise when you purchase the order that it can take 1-3 weeks to ship.

    PATRICIA: ARE YOU TOTALLY STUPID??

    PATRICIA: ITS OVER 3 WEEKS

    PATRICIA: CAN YOU ADD

    PATRICIA: ITS ALMOST 6 WEEKS

    PATRICIA: ARE YOU COMPETENT???

    Emily: Once the gift card ships we send you an email notification. Once the card is shipped please allow 10

    days to receive it.

    PATRICIA: AND YOUR REPEATING YOURSELF AGAIN BECAUSE YOUR STUPID

    PATRICIA: ITS 6 WEEKS DUMMY

    Emily: If after the card is shipped you do not receive it within those 10 days you may report the card is not

    received.

    PATRICIA: NOT 1-3 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: ITS 6 WEEKS

    PATRICIA: I WANT A MANAGER

    PATRICIA: YOUR INCOMPETENT

    PATRICIA: YOU DONT HAVE HALF A BRAIN IN YOUR HEAD

    Emily: It’s 3 weeks… plus 10 days.

    PATRICIA: SO ITS OVER 3 WEEKS RIGHT???????

    Emily: The card may ship before this date.

    PATRICIA: YOU SAID 1-3 WEEKS

    PATRICIA: SO I WANT COMPENSATION

    Emily: That is correct.

    PATRICIA: I WANT COMPENSATION FOR YOUR STUPIDITY

  • Romeallegro

    Awful experience redeeming Citi’s ThanksYou Rewards. I had 3 bikes delivered unassembled and I waited till the summer to put them together. One of them was missing the seat clamp to hold the seat in place. When I called Citi ThankYou Rewards, they said that since it was after 30 days they couldn’t help me. Are you kidding, all for what probably is a $2 piece?

  • Ftloosenfanzfree

    Can I get all three cards and get all three sign-up bonuses? Not all at once of course or I wouldn’t hit the spending required. But can I get the preferred and then the premier and then the prestige within like a year and get 120,000 points total?

    • http://www.nerdwallet.com/ NerdWallet

      It is usually possible to get a signup bonus with every card you apply for if you meet the minimum spending requirement, but applying for 3 credit cards in a year would be a lot. We recommend waiting at least 6 months between applications to keep your good credit intact. Also, it might be wise to diversify your rewards a bit – feel free to send an email to supportNerdWallet .com if you’d like a personalized recommendation!

  • Lucy Lo

    Just had my worst experience with thank you redeem system….

    I just exchanged my point with a hotel stay, which I noticed incorrect room type was given. I spent the whole morning calling : Citi Thank you, The Connexions Loyalty, the hotel, and expedia. It’s a game of dodge ball, they all said well this dept can do it but we can’t. I got 5 800/877 #’s out of all this. I will never use the credit for flight/reservation ever again.

  • Richie

    My wife and me both have TYP premier accounts. We have transferred points to EVA Air miles before without problems. Recently we were thinking about transfer our points to someone (with different First and Last name)’s Asia Mile account. I knew in the Citi FAQ, it is not allowed. However, some told me that it is doable. Is there any potential issue? Thanks.

    • http://www.nerdwallet.com/ NerdWallet

      Hi Richie – thanks for reaching out. As of today 11/19/15 this isn’t possible. The first and last names on both the ThankYou Member Account and the participating travel loyalty program member account must match in order to transfer points using the Points Transfer feature. Hope this clears up some confusion, but feel free to reach out to us at support@nerdwallet.com if you have any questions.