at Citibank,

Member, FDIC

Pros

Up to $600 sign-up bonus.
Strong online and mobile features, including budgeting and many customer service options.
60,000+ fee-free ATMs.
1,800 overseas branches.

Cons

APY starts at 0.04% on standard savings account; better rates available elsewhere.
Balance of at least $500 required in basic savings account to waive monthly fee, more than some competitors require.
U.S. branches (about 700) are fewer than similar-sized peers.

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Overall

3.5

Citibank offers a range of products and budgeting tools you’d expect from a big bank, but it also has drawbacks often seen with large institutions, and it falls short of peers in some areas. Citibank is the retail banking division of Citigroup, a New York-based financial services provider with 200 million customer accounts worldwide.

 

Ratings methodology | Updated Aug. 6, 2019

Checking

4.0

Citibank's various checking accounts generally come in combination packages with savings accounts, which have many fees or transaction requirements. But if you qualify for a sign-up bonus, and meet requirements to waive the fee, the account could be worth a look.

 

The checking account in the basic banking package has the best balance of options to avoid the monthly fee and have access to services such as checks.

Citi Savings
APY
0.04%
Min. balance for APY
$1

at Citibank,

Member, FDIC

NerdWallet reviews are the result of independent research by our editorial team while accountholder reviews are contributions from independent users not affiliated with NerdWallet. Banks, issuers and credit card companies are not responsible for any content posted on the NerdWallet site, nor do they endorse or guarantee any posted comments or reviews.
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Should have read the reviews first!
Someone in charge may want to update their banking policies, it’s 2019 who has time to sit around for days waiting on a check to clear?! I can not wait to close my account just waiting on my sign up bonus which I will probably never receive based on the reviews!
Overall
Customer service
Poor
Website / app
Poor
Rates
Poor
Fees
High
Frustrating and Questionable
I applied and then they sent me a snail mail letter saying I had to unlock my credit freeze. Did that. Then they tell me they need copy of a utility bill. Did it 3 times by their computer link and by snail mail. Just called, they received my utility bill 2 weeks ago but now they have to approve me and send out a letter with my debit card. Today is Dec 3rd. I have until Dec 13th to fund the account. They really don't want to give you money. Look elsewhere. Joyce
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