Capital One 360 provides top-notch online banking along with a degree of brick-and-mortar support you might not expect from an online bank. It has virtually no fees, no high minimum balance requirements and relatively high interest rates.
In many ways, Capital One 360 lives up to the reputation of the much-loved ING Direct, which it acquired in 2012.
The bottom line
- Capital One 360 is an online bank with a few branches in certain parts of the country under its parent bank, Capital One.
- Few fees and high interest rates make for competitive products across the board.
- Overdraft policies are customer-friendly and make it easy to avoid fees you’d be slapped with elsewhere.
|Certificates of deposit|
Read on for more details about Capital One 360’s checking and savings accounts, certificates of deposit, customer experience and fees.
5.0 / 5.0
Capital One’s 360 Checking pays interest that is substantially higher than the national average of 0.04% — and it’s a free account to boot. Although you can deposit checks through its mobile app and withdraw money at thousands of ATMs nationwide, depositing cash can be tricky. For now, you can do so only at Capital One branches or Capital One Cafés scattered across the country.
4.5 / 5.0
Although Capital One 360’s savings interest rate is high, other online banks pay higher rates. Added flexibility and tools — such as the capacity to open as many as 25 separate savings accounts, an automated savings tool and the ability to set and track goals — can help you save and manage your money.
Certificates of deposit
5.0 / 5.0
However, for terms of nine months or less, Capital One 360’s CDs don’t pay any better than its 360 Savings account, meaning there’s no financial benefit to locking your money away in the CD.
4.0 / 5.0
Capital One 360 provides a fine digital banking experience, and in eight states plus the District of Columbia, you can even get limited brick-and-mortar support. Customers can use the branches for certain services like disputing transactions, changing contact information, printing tax statements and accessing some debit card services.
As a Capital One customer, you’ll be able to access Capital One Cafés in 13 cities across the country, with locations in three more set to open soon. These are hybrid offices where you can speak to a rep, open an account and get discounted coffee and free Wi-Fi.
With consistently high ratings, Capital One boasts one of the best mobile experiences for a big bank. Customer service reps are available by phone and on Twitter, seven days a week including evening hours. Capital One lacks chat support, which many other banks have adopted.
4.5 / 5.0
Capital One 360 has unusually consumer-friendly overdraft policies. Unless you choose another option, the default is to automatically decline transactions if you don’t have enough in your account to cover them. Except for a $9 nonsufficient-funds fee for bounced checks, that means you won’t have to worry about overdrafts or any of the fees that come with them.
You can also opt into one of three other overdraft coverage options:
- Free overdraft transfers from your saving account
- A grace period in which Capital One will pay the charge and give you one business day to bring your balance up to positive again
- A line of credit, where you’ll borrow money from Capital One and pay interest on the amount when you pay it back
If you want a consumer-friendly online bank that doesn’t charge you a lot of fees, Capital One 360 could suit you well. However, interest-rate optimizers seeking the highest yields might want to look through NerdWallet’s list of best checking accounts to see how other institutions compare.
Verified Feb. 15, 2017.
NerdWallet’s overall ratings for banks and credit unions are weighted averages of several categories: checking, savings, certificates of deposit or credit union share certificates, customer experience and overdraft fees.
Factors we consider, depending on the category, include rates and fees, ATM and branch access, account features and limits, user-facing technology, customer service and innovation.
The stars represent ratings from poor (one star) to excellent (five stars). Ratings are rounded to the nearest half-star.