Best Personal Loan From a Bank
NerdWallet reviewed and rated personal loan products offered by the 15 largest national banks, based on asset volume, that met these criteria: They cap interest rates at 36%, the maximum rate that is allowed by some states and considered affordable by consumer advocacy groups; they serve consumers in more than one state; and they are the top lenders by search volume. Some of the providers are NerdWallet partners, but this did not influence our selection of the winner.
How we picked the companies to evaluate:
NerdWallet scored each provider in five categories and 31 subcategories. We weighted four of the categories in this way:
How we chose the winner:
- Features that affect affordability for consumers, including competitive rates, no origination or prepayment fees and rate discounts for autopayments (30%).
- Features that offer consumers transparency in credit impact and loan product, including soft credit checks and credit reporting, as well as clearly presented rates, terms, fees and answers to common questions (25%).
- Features that give consumers flexibility, including options to change payment due dates; multiple loan types, amounts and terms; and refinancing options (25%).
- Features that enhance the consumer experience, including available and convenient customer support, mobile apps and financial education (20%).
The fifth category is unweighted and discretionary. A lender’s score may be lowered if it has faced governmental regulatory action in the past five years or been accused of predatory practices by a reputable source. A lender that offers a unique, consumer-friendly feature (outside of the scored categories above) that few others offer may earn a higher score.
To determine the award winner, we grouped national banks that offer personal loans. Within that group, the bank with the highest score was the winner.
NerdWallet writers sent a comprehensive list of 45-plus questions to all loan companies we reviewed. We interviewed company representatives to better understand their products and confirm details. NerdWallet writers and editors cross-checked fees, rates and other features on each company's website. At least three writers and editors verified the scores and ratings we gave to lenders.