Cambridge Credit Counseling Review 2020

Sean PylesJune 22, 2020

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If you’re looking for money management help over the phone or online, Cambridge Credit Counseling Corp. might be the agency for you.

The Massachusetts-based nonprofit credit counseling agency offers a variety of credit counseling services over the phone in 47 states (Minnesota, Wisconsin and Virginia don’t make the cut).

Cambridge may be a good fit if you:

  • Prefer counseling services over the phone

  • Want free online educational resources

  • Are looking for student loan counseling; Cambridge’s services are more affordable than other credit counseling agencies.

Cambridge’s services and fees

Cambridge provides common services available at most nonprofit credit counseling agencies. The difference between one agency and the next generally comes down to cost and accessibility. These services include:

General budgeting and advice: A free service where you and a counselor run through your budget and analyze your overall finances.

Debt management plan: A counselor creates a plan to consolidate your consumer debts and lower the interest rate, setting up one monthly payment to erase the debt over three to five years.

Bankruptcy counseling: Two court-mandated sessions: one before you file and one before your debts are discharged.

Student loans: A counselor outlines your repayment options and may contact your issuer on your behalf for an additional fee.

Housing counseling: Help for home buyers, homeowners considering a reverse mortgage, and people struggling with mortgage or rent payments.

How Cambridge compares

Most credit counseling agencies offer the same services. How they differ generally comes down to where and how they offer those services. Here's how Cambridge stacks up.





An outside body ensures standards of practice among counselors and oversight of the agency.

Accredited through the Financial Counseling Association of America

Online support

Counseling services and educational resources are available on the website.

Limited. Clients can access their accounts, but no counseling is done online.

Completion rate of debt management plans

Percentage of clients who complete the program after enrolling



States in which the agency operates

All but Minnesota, Wisconsin and Virginia

Cambridge’s debt management plan

If your debt is mostly from credit cards, a debt management plan can help you get a handle on what you owe. You likely won’t be able to use credit cards or open new lines of credit in this time.

Under a DMP, your various debts are rolled into one monthly payment with cut interest rates. In return, you agree to a set payment plan, usually for three to five years. Note that interest rate cuts are standardized across credit counseling agencies, based on your creditors' guidelines and your budget.

Depending on the year, between 12% and 20% of Cambridge clients use DMPs. Here’s a breakdown how of an average DMP at Cambridge compares with a DIY debt payoff:

Debt management plan

DIY debt paydown

Amount of debt



Interest rate



Monthly payment

$480 ($450 to debt, $30 to monthly program fee)


Time to pay off

43 months

52 months


Interest: $2,901 Fees: $1,332*

Interest: $8,953.71

*Figured at the average $30 monthly fee plus $42 startup fee.

DMPs aren’t for everyone. Mortgages, car loans, most medical bills and student loans are generally not covered in such a plan.

When to consider a DMP

  • If you are struggling to make monthly payments on debt

  • If your consumer debt is between 15% and 50% of your annual income

  • If you think you can pay it off within five years

  • If you don’t qualify for a debt consolidation loan

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