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MMI is available in all 50 states and may be a good fit if you:
Want 24/7 phone access for debt and budget counseling
Like online and chat options; online classes and webinars are free at MMI’s online resource hub
Prefer in-person counseling; MMI has brick-and-mortar locations in 25 states
Need free support after a natural disaster. The agency's post-disaster coaching can help you navigate FEMA, insurance and financial hardship caused by a disaster.
MMI’s services and fees
Like most nonprofit credit counseling agencies, MMI provides common services that differ in fees and availability. These services include:
General budgeting and advice: A free service where you and a counselor run through your budget and analyze your overall finances
Debt management plan: A counselor creates a plan to consolidate your consumer debts and lower the interest rate, setting up one monthly payment to erase the debt over three to five years
Bankruptcy counseling: Two court-mandated sessions: one before you file and one before your debts are discharged
Student loans: A counselor outlines your repayment options and may contact your issuer on your behalf for an additional fee
Housing counseling: Help for home buyers, homeowners considering a reverse mortgage, and people struggling with mortgage or rent payments
How MMI compares
Many nonprofit credit counseling agencies offer the same services. Where one differs from the next is generally in its accreditation, accessibility and how its services are run. Here's MMI at a glance:
An outside body ensures standards of practice among counselors and oversight for agencies
Accredited by the National Foundation for Credit Counseling
Counseling services and educational resources are available online
Completion rate of debt management plans
The percentage of clients who complete the program after enrolling
61% (MMI defines completion as paying off between 80% and 100% of debt included in the DMP)
Where does the agency operate?
Operates in 50 states, with physical offices in 29 states
MMI’s debt management plan
Debt management plans are a cost- and time-efficient way to pay off debts that are primarily from credit cards.
While enrolled in a DMP, your debts are consolidated into one monthly payment with a reduced interest rate. Note that interest rate cuts are standardized across credit counseling agencies, based on your creditors' guidelines and your budget. You’ll pay off your debt over three to five years through a monthly payment plan.
During this time, you’ll likely be unable to use credit cards or open new lines of credit. Missing even one payment can unravel the DMP, leaving you to handle the remainder of your debt on your own with the original interest rates.
About 10% of MMI consumers who contact MMI for debt and budgeting help use DMPs.
Here’s an example debt management plan based on the average MMI client profile, compared to a do-it-yourself debt paydown plan:
Debt management plan
DIY debt paydown
Amount of debt
$535 ($511 to debt and $24 to fee)
Time to payoff
Interest: $2,924 Fees: $1,115*
*Figured at the average $24 monthly fee plus $32 startup fee.
When to consider a DMP:
If you're struggling to make monthly payments on debt
If your consumer debt is between 15% and 50% of your annual income
If you think you can pay it off within five years
If you don’t qualify for a debt consolidation loan
This debt relief option won’t cover all problem debt, however. Most medical bills, student loans, car loans and mortgages generally are not covered in DMPs. Before you commit to a DMP, research other debt relief options.