How to Contact Breeze Airways Customer Service

Breeze Airways is budget for a reason. Getting through to customer service over the phone isn't going to happen.
Jennifer Calonia
By Jennifer Calonia 
Edited by Meghan Coyle
Man using mobile device at home

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.


Booking air travel is now simple enough to DIY online — or with Breeze Airways, through its self-service app. However, sometimes the nuances of traveling, like weather disruptions or repair delays, mean you may need the knowledgeable assistance of a team member.

Whether you have an existing reservation or a unique question about the carrier’s service, contacting Breeze Airways customer service is different. Here is what to know and the best ways to contact Breeze Airways.

No Breeze Airways phone number

Customers who are used to speaking with a live associate over the phone for travel support might be put off by Breeze Airways’ customer service options. There is no direct Breeze Airways customer service phone number available.

Instead, the tech-focused airline lets customers take the lead in managing their flight details. Customers can manage their flight experience through the Breeze app, from booking and making itinerary changes to checking in and checking bags.

It also offers a sizable online FAQ page where customers can find the answers to their questions. This library of information can be useful when you’re weeks or even days away from your departure date. However, on travel day, talking with a Breeze associate might be preferable to hunting for an answer yourself.

Getting in touch with Breeze Airways customer service

Although Breeze Airways attempts to address the most popular questions, its FAQ database might not cover your nuanced inquiry. If you still need Breeze Airways customer service help, you have some options depending on the urgency of your question.

By chat

Text-based chat is the faster way to connect with Breeze’s Guest Empowerment Team. You can start an SMS text chat on the Breeze website or initiate a chat in the Breeze app. Provide your SMS-capable phone number to receive a response from a Breeze associate.

This option is best for connecting with a Breeze support agent if you have a time-sensitive request or question. However, contacting Breeze customer service for specific requests might incur a fee. The airline charges a $9 fee per customer, for example, if you contact its team to have it change your reservation on your behalf.

By email

You can also submit a support request via email. Fill out the request form with your name, email address, question topic and additional details regarding your situation.

According to Breeze’s Guest Service Plan, emailed support requests are acknowledged within 30 days of receipt, and it can take up to 60 days to receive a “substantive response.” Reaching out to Breeze customer service through this method might be best for non-urgent questions before booking a flight or after your travel experience.

By mail

If you have a complaint about your travel experience with the airline, you can reach Breeze via snail mail, too. Expect the same acknowledgment and response timeline as an emailed approach.

Written correspondences should be sent as first-class mail to:

Breeze Airways

Attn: Guest Concern

6430 South 3000 East, Suite 400

Cottonwood Heights, UT 84121

The bottom line

There’s no straightforward way to talk to a Breeze Airways customer service associate. With no accessible phone number to call for customer support, your options are either starting a chat (which isn’t guaranteed to be a live chat), email or traditional mail.

Frequently asked questions

The best way to get in touch with the Guest Empowerment Team is by chatting with an associate via SMS text message. Visit Breeze’s customer support page and provide the best phone number to initiate a support chat. Message and data rates apply.

No. A Breeze Airways customer service phone number isn’t publicly available. The carrier’s business model is to contain all bookings, changes, requests and other inquiries within its self-service mobile app. However, if you can’t find the solution on your own, you can text or email a Guest Empowerment Team associate for support.

If Breeze makes a schedule change to your flight, you might have the option of requesting a refund through your original payment method. Whether you can opt for a fare refund depends on how close to your scheduled flight the change was made. Other options include being issued reusable BreezePoints.

Breeze Airways was launched by David Neeleman, the same founder behind JetBlue Airways, Azul and WestJet. In addition to founding Breeze Airways, Neeleman acts as the company’s CEO.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024, including those best for:

Travel Cards from Our Partners
Chase Sapphire Preferred Credit Card

on Chase's website

Chase Sapphire Preferred® Card
NerdWallet Rating
Rewards rate


5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.


Intro offer


Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

Chase Freedom Unlimited Credit Card

on Chase's website

Chase Freedom Unlimited®
NerdWallet Rating
Rewards rate


Enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.


Intro offer

Up to $300

Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

Capital One Venture Rewards Credit Card

on Capital One's website

Capital One Venture Rewards Credit Card
NerdWallet Rating
Rewards rate


Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.


Intro offer


Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

See more travel cards
Get more smart money moves – straight to your inbox
Sign up and we’ll send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money.