Breeze Airways Cancellation Policy: What You Need to Know

If you choose not to rebook, you're entitled to a full refund on any canceled flights with Breeze.
Alisha McDarris
By Alisha McDarris 
Edited by Meghan Coyle

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Flight cancellations are the worst, and they seem to be happening more and more frequently these days. That’s why frequent and not-so-frequent travelers should be aware of their options and know what to do if their flight gets canceled at the last minute.

Here’s what you need to know about the Breeze Airways cancellation policy and Breeze Airways customer service.

Why are Breeze flights canceled

There are plenty of reasons a Breeze flight, just like a flight on any other airline, might be canceled. In addition to bad weather and equipment issues, problems like staff shortages or scheduling snafus can also arise. Sometimes the cancellation is the result of a decision made by air traffic control.

While the reason the flight is canceled doesn’t ultimately matter when it comes to refunds and rebooking, it may matter when it comes to other travel-related reimbursements that the airline offers.

What is Breeze Airways’ cancellation policy?

If your flight is canceled, Breeze will offer the option to rebook you on the next available flight or cancel your flight for a refund.

Breeze Airways cancellations may also result in an apology credit from Breeze in the form of BreezePoints. On a recent trip, I received $150 worth of BreezePoints (15,000 points) when my flight was canceled.

But it’s not just canceled flights that Breeze lets you opt out of. If your flight is canceled or delayed for longer than two hours, you can change your flight to a new date any time in the next 14 days or cancel any flight segments not flown for a full refund.

The airline may also offer reimbursement for hotel accommodations if the flight is delayed overnight or rescheduled for the following day — but only if the cancellation or delay was due to the airline’s failure, not for things like air traffic control decisions or weather.

You will have to submit receipts for reimbursement via the Breeze Hotel Reimbursement Request Form within six days to receive payment.

You will have to fill out a Breeze Transportation Reimbursement Request Form online to do so.

What to do if Breeze cancels your flight

If Breeze cancels your flight, you have a few options:

  • Let the airline rebook you on the next available flight.

  • Cancel one leg of your flight and get a refund.

  • Cancel your entire round-trip booking.

There is no Breeze Airways phone number to call, so your only options to get in touch are:

According to the U.S. Department of Transportation (DOT), if your flight is canceled and the airline is unable to rebook you on an acceptable flight — or you choose to cancel your travel as a result of the flight cancellation — you’re entitled to a full refund of any untraveled portion of your booking as well as extra fees like seat selection and checked luggage.

How to rebook

If you’d like to rebook, you can chat with a gate agent at the airport or rebook yourself online.

To do so, sign in to the My Trips section of the Breeze website, find your canceled reservation, select “View Options” and select a new flight. You can rebook your Breeze flight any time in the 14 days following your canceled flight. The new flight just has to be to and from your original departure and arrival destinations.

How to get a refund

Refunds look a little different. If you only want a refund for one leg of your flight — say if it was your return flight that was canceled — you can request a refund via Breeze’s Refund Request form, which is available online. There will likely be a link in your email, too, if you opted to receive flight updates that way. Keep in mind that refunds may take up to a week to process.

If you want to cancel your whole trip and request a refund for the entire journey, you can do so online or in the Breeze app. Just find your canceled flight under the “My Trips” section, then scroll down to “refund trip.”

Once you confirm your choice to cancel, you’ll receive a credit to your original form of payment for the cost of the ticket. That means if you paid with a credit card, you’ll get money credited back to that card. If you booked with BreezePoints, you’ll get your refund in the form of points.

Credit card and travel insurance that can get your money back

The Breeze cancellation policy doesn’t cover other travel expenses that you may have already booked or prepaid for, like accommodation, rental cars or tour tickets. If you’d like to be reimbursed for these expenses, you’ll want to consider travel insurance.

There are travel insurance policies available for every type of trip, and many will cover the entire cost of your trip if your flight gets canceled.

Some credit cards, like the Chase Sapphire Reserve®, also provide travel insurance as long as you pay for bookings with the card. However, coverage may not be as comprehensive as a full travel insurance policy, so read the fine print and know what’s covered before you count on it to protect your investment.

Breeze Airway cancellations recapped

Having your flight canceled is always frustrating, but the Breeze cancellation policy, coupled with the DOT’s refund requirement, means you’ll definitely get a refund for canceled travel if you choose not to rebook.

Additionally, Breeze offers compensation in the way of BreezePoints when it's at fault, which may help take the sting out of the situation.

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