Geico Insurance Review 2017: Complaints, Ratings and Coverage

Auto Insurance, Insurance

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Geico reviews and ratings

  • Complaints against Geico are lower than the industry median.
  • Customer satisfaction ratings are average or lower.
  • Financial strength is high.

Geico is the nation’s second-largest auto insurance company, known primarily for low rates offered directly to consumers online and over the phone. If you’re looking for an affordable car insurance policy and you’re comfortable managing your own accounts online when an agent isn’t nearby, Geico might be right for you.

Auto insurance rating

Geico ranked 7th in NerdWallet’s rankings of the best car insurance companies, with a rating of 4.5 out of 5 stars. NerdWallet’s rating is a score based on:

  • J.D. Power ratings for claims satisfaction and customer service.
  • Consumer complaints against the insurer, based on data from the National Association of Insurance Commissioners.

Customer satisfaction

  • Geico ranked among “the rest” for overall purchase experience for auto insurance in J.D. Power’s 2016 U.S. Insurance Shopping Study, the lowest possible rating.
  • It ranked “about average” for overall customer satisfaction in J.D. Power’s 2016 Auto Claims Satisfaction Study.

Complaints

Geico had fewer complaints to state regulators than the industry median in 2016 for a company of its size, according to the latest data from the National Association of Insurance Commissioners.

Auto insurance complaints

4 stars

The median complaint ratio is 1, and the lower the number, the better the complaint ratio.

Financial strength: A++ (“superior”)

Geico’s financial strength is “superior,” according to ratings agency A.M. Best. The financial strength rating for an insurer indicates how well it can pay claims.

Geico auto insurance

In addition to typical car insurance coverage choices, Geico offers:

Mechanical breakdown coverage: This covers repairs to all mechanical parts of a new car, up to 15 months old and with less than 15,000 miles, except problems caused by wear and tear. There’s a $250 deductible. Mechanical breakdown coverage is renewable for up to seven years or 100,000 miles and does not pay for regular maintenance such as tune-ups.

Emergency roadside assistance: For as little as $14 a year per car, you can add emergency roadside assistance coverage, which can help if you have a dead battery, lock yourself out of your car, or need gas or a tow.

Auto Repair Xpress is meant to make life easier while your car is in the shop as the result of a claim. A claims adjuster will explain the repair process and answer your questions. If you have rental reimbursement in your policy, Geico will pay for a rental car that meets you at the shop, although it’s not available in all areas.

Ridesharing insurance: If you drive for a company such as Uber or Lyft, this option allows you to have one policy that covers both personal and ridesharing use. You can replace your existing auto policy with this hybrid insurance on the ridesharing vehicle only, but this option is not available in every state.

Other insurance from Geico

  • Motorcycle insurance
  • ATV insurance
  • Umbrella insurance

Geico offers other insurance products through partner companies, with quotes available through Geico’s website. The company offers discounts on car insurance when you buy a policy through one of these third parties, but you’ll still deal with multiple insurers if you do.

More about Geico

Website: You can learn about and get a quote for almost any type of insurance through Geico’s website, and submit a claim or make a payment. The site also has a feature to help you find the nearest cheap gas station.

Mobile app: Geico’s mobile offering is full-service: It helps you keep track of your policy and billing details, access your digital auto insurance ID card, pay bills and submit claims. You can also use the app to chat by text with an agent or request roadside assistance.

Kate, Geico’s virtual assistant, is a newer feature of its existing app for iOS users that can answer your insurance questions and provide specific policy information. Geico plans to make Kate available to Android users early in 2017.

Agents: Geico has a small number of agents who sell exclusively for the company at about 150 locations nationwide.

The Geico phone number is 800-861-8380.

Updated Jan. 31, 2017.


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NerdWallet’s auto insurance star ratings and rankings are based on the following three factors, each weighted equally:

  • 2015 consumer complaints data from the National Association of Insurance Commissioners. The median complaint ratio for the industry is 1. Lower ratios are better. Insurers whose median complaint ratios were more than 1 received fewer points; those lower than 1 received more points.
  • 2015 regional customer service satisfaction data from J.D. Power. The higher the average J.D. Power rating across regions, the more points the insurer scored in our calculation.
  • 2015 auto claims satisfaction data from J.D. Power. The higher the J.D. Power rating, the more points the insurer scored in our calculation.

Only larger insurers with data available in all three of these categories were included. In case of ties, NAIC consumer complaints data were used to break the tie. Smaller insurers not listed here may also be good choices and are worth consideration.