at a glance
- Offers a variety of permanent universal life insurance policies.
- Does not offer term life insurance.
Amid the COVID-19 pandemic, not all companies are accepting new life insurance applications. For the latest information on how to cope with financial stress during this emergency, see NerdWallet’s financial guide to COVID-19.
Formerly known as ING U.S. Inc., the company became Voya Financial Inc. in 2014. It offers an array of financial products and services, including universal life insurance products, a type of permanent policy.
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Consumer complaints: Better than the median
Voya’s life insurance policies are issued by subsidiaries ReliaStar Life Insurance Co. of New York and Security Life of Denver Insurance Co. Both companies drew relatively fewer complaints to state regulators than insurers with similar market share, according to scoring by the National Association of Insurance Commissioners.
The association assigns a consumer complaint ratio score to each insurance company, based on the number of complaints to regulators, adjusted for market share. Voya’s subsidiaries together had a score of 0.23 for individual life insurance in 2017. The median is 1, with scores lower than 1 indicating fewer complaints compared with other companies.
J.D. Power ratings: GENERALLY below AVERAGE
Voya Financial scored among “the rest” of companies, the lowest rating, in four categories and “about average” in one category in J.D. Power’s 2018 life insurance customer satisfaction study. The company’s overall customer satisfaction index score from J.D. Power placed it at No. 20 among 23 life insurers surveyed.
|Customer satisfaction category||Voya's score|
|Overall satisfaction||"The rest"|
|Billing and payment||"The rest"|
|Policy offerings||"The rest"|
Voya life insurance coverage options
Traditional, indexed and variable universal life: Voya sells three varieties of universal life insurance offering varying degrees of risk and potential to accumulate cash value in the policies. The traditional policy guarantees a minimum fixed interest rate for cash value growth.
Indexed universal life ties the cash value growth in part to an index, such as the S&P 500. Voya offers three index strategies and a guarantee that the rate will not fall below zero if the index values fall.
Variable universal life ties the cash value growth to underlying investments, similar to mutual funds, chosen by the policyholder. More than 50 investment options are available. This policy offers the greatest potential for returns along with a risk for losses.
Survivorship life insurance: Voya also offers a variable universal survivorship policy. A survivorship policy insures two lives, usually a married couple, under one policy. The policy pays the death benefit when the second person dies.
More about Voya
|Types of life insurance sold||Other products and services|