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What our Nerds say about Opus Energy

CONNOR

BUSINESS NERD

If you are looking to make your business more sustainable, there is arguably no more important factor than where you get your business energy, whether that is gas, electricity or both.

Opus Energy is an electricity and gas supplier, providing 100% renewable electricity as well as gas to more than 368,000 business premises across the UK.

To compare Opus Energy business deals, simply enter the postcode of your business premises in the box above to get started with our multi-award-winning partner Love Energy Savings.

Opus business energy at a glance

Established in 2002, and based in Northampton, Opus Energy is an electricity and gas provider specialising in business energy. It is known for its use of 100% renewable electricity.

Its two main products are Opus Advance and Opus Advance Plus. Opus Advance uses renewable generators from across the UK and Europe, while Opus Advance Plus, designed for large electricity consumption, uses UK-only wind, solar and hydro power. Both products are certified by EcoAct, an independent sustainability consultancy.

We’ve put together everything you need to know about Opus Energy at a glance in our table below.

Opus Energy details
Electricity contract length One to four years
Gas contract length One to four years
Fuel mix disclosure Wind power: 57% Solar: 20% Bioenergy:15% Hydro: 8% (Oct 2020-April 2021)
UK customer service number 01604 673 100 9am to 5pm, Monday to Friday
UK payment number 01604 797 301 8:30am to 5pm, Monday to Friday
UK complaints number 0800 630 0841 9am to 5pm, Monday to Friday
UK online support 24/7
General email address [email protected]
Complaints email address [email protected]
Trustpilot rating 4.1 stars (1 August 2022)
Smart meter installation Yes
App Yes (iOS and Android)
Payment options Direct debit BACS transfer Cheque

If you want to find out more about Opus Energy business, read on for our full guide.

» MORE: How to make your business go green

What tariffs are available with Opus Energy business?

Opus Energy offers these main energy tariffs:

  • one- to four-year fixed-term rates
  • monthly plan
  • deemed contract rate

As standard, Opus Energy offers micro and small businesses fixed-term rates for one to four years for both electricity and gas. This means the unit price you pay per kiloWatt hour (kWh) is fixed at the start of your contract and will remain the same until the end of that period.

If you do not sign a new contract with Opus Energy once your original deal has expired, but remain with Opus as your supplier, you will be moved on to a monthly plan that will cost you more than your previous fixed-term contract. You will be able to end this monthly plan with 30 days’ notice.

Meanwhile, if you move into a new business premises where Opus Energy is the provider, you will be put on a deemed contract rate. This is a variable kWh unit rate, and is among the most expensive ways to pay for business energy. However, a deemed contract has no set end date, so you can switch suppliers or negotiate your own contract with Opus Energy at any time.

If you are a large, corporate business, not only can you access Opus Energy’s fixed-rate gas prices, unlike smaller businesses you will also have a choice of fixed and flexible rates for your electricity.

It is important to remember that on top of your kWh usage, charged at your unit rate, you will pay:

  • Your fixed standing charge, which contributes towards maintaining the electricity network.
  • VAT, either at 20% or the reduced rate of 5% (if your business uses less than 33kWh of electricity or 145kWh of gas a day).
  • The Climate Change Levy (CCL), though there are exceptions to this tax.

You will also be charged for third-party, non-energy costs that may vary from month to month. These can include:

  • energy infrastructure costs
  • low carbon generation costs
  • National Grid energy-related costs
  • security of supply costs

» COMPARE: Business electricity

How can I switch to Opus Energy?

It is very simple to switch to Opus Energy, and you can use our business energy comparison tool to find the best deals. Once you have agreed your contract, Opus will start your registration process. This includes sending you the details of your tariff rates, contract length and terms and conditions.

You will also need to make sure you have ended your contract with your previous supplier and paid off your outstanding balance.

Once Opus Energy has then registered as your supplier with the industry database, it will ask for a meter reading either just before your transfer date, on the date itself, or just after you have switched.

All you then need to do is wait for your pre-arranged switchover date, and your business will be powered by Opus Energy.

» COMPARE: Business gas

Moving business premises with Opus Energy

Whether you are moving into a property supplied by Opus Energy, moving out of a premises supplied by Opus, or you are a landlord looking to set up a tenant with an Opus Energy account, you will need to follow the same process.

First, you need to select the right form on the Opus website, based on which bracket you fall into. Then you need to submit your filled-out form alongside your required meter reading.

If you are using a business energy broker or consultant, and are moving into premises supplied by Opus, you will also need to make sure they submit a signed Letter of Authority form. This is so your broker can liaise with Opus on your behalf.

Depending on whether you are moving in or out, this process will have different outcomes. If you are moving in, Opus will set up an account in your name. If you are moving out, this process allows Opus to send you your final bill and, once that has been paid, close your account. And if you are a landlord, it means Opus can set up an account on behalf of your tenant.

And that’s it. Opus Energy will be in contact with you if it needs any more details, but other than that your move should require little else.

So to move business premises, you need to:

  1. Select the correct form from the Opus website.
  2. Submit your filled-out form, alongside a meter reading.
  3. If using an energy broker, ask them to submit a Letter of Authority.
  4. Either log into your new Opus account, or pay your final bill.

If you would like more information about moving business premises with Opus Energy, you can email the company at [email protected], or call 01604 673 155.

How do I set up Opus Energy online?

If you are looking to set up an online account with Opus Energy, you must already have an account with the supplier, and your account number to hand.

You then fill in the form and submit your request, and Opus will send further instructions on how to set up your My Opus Energy online account to your email.

How can I renew my Opus Energy business policy?

Near the end of your fixed-term contract, Opus Energy will contact you to inform you that your initial deal is almost up. You can then negotiate a new contract with Opus Energy directly.

It is important to compare prices, however, to make sure you are getting the most suitable energy tariff for your business.

» COMPARE: Business energy

How do I cancel my Opus Energy contract?

You cannot cancel your contract with Opus Energy before the stated end of the fixed period.

If you wish to switch suppliers or close your account at the end of your fixed-term contract, you will need to issue a termination notice – i.e. inform Opus Energy of your intention to change providers – at least 60 days before the end of the fixed period.

Alternatively, if you have been put on a monthly plan after the end of your fixed contract, you need to give notice of at least 30 days before the date you want the contract to end.

You will need to do the following when looking to close your Opus Energy account:

  • Provide a final meter reading.
  • Provide up-to-date account and payment details.
  • Clear any outstanding balance on your account.
  • Provide your transfer date and forwarding address if the switch is due to a change of tenancy.

If you are on a deemed contract, for example, if you have moved into a new business premises with Opus Energy as the supplier, you can switch providers at any time without satisfying a notice period.

Understanding your Opus Energy bill

When receiving your bill from Opus Energy, there will be a number of elements to pay attention to. These can include:

  • whether the bill is for electricity or gas
  • the date range of the billing period
  • the total amount to pay
  • your energy usage
  • meter readings for each of the sites supplied by Opus Energy
  • your unit rate per kWh
  • your fixed standing charge rate
  • VAT and CCL
  • other non-energy charges set by third parties
  • your contract details, including the end date

How can I pay for my Opus business energy?

You can pay for your Opus Energy usage by direct debit, BACS transfer, or cheque. Both direct debit and BACS transfer can be set up using your My Opus Energy online account.

You can also call the credit team from Monday to Friday between 8.30am and 5pm on 01604 797 301 to arrange payments over the phone.

How can I contact Opus Energy?

There are a number of ways you can contact Opus Energy.

For general enquiries, you can call Customer Service from Monday to Friday between 9am and 5pm on 01604 673 100, or email [email protected]

If you wish to make a payment over the phone, you can call the credit team from Monday to Friday between 8.30am and 5pm on 01604 797 301.

Complaints can be submitted via Opus Energy’s online form. Alternatively, you can call 0800 630 0841 from Monday to Friday between 9am and 5pm, or email [email protected]

Is Opus Energy’s electricity renewable?

Opus states that 100% of its electricity is renewable. According to the company’s fuel mix disclosure, 57% of its electricity comes from wind power, 20% from solar power, 15% from bioenergy and 8% from hydro power.

In comparison, according to Opus research, between April 2020 and March 2021 the average renewable electricity supply for all UK suppliers was 40%.

Like most suppliers in the UK, its gas is sourced from natural gas. However, it hopes to work with producers of biomethane gas, which is renewable, through the Green Gas Certification Scheme, or offset the carbon of its gas consumption in the future.

Opus Energy FAQs

Who owns Opus Energy?

In 2016, Opus Energy was bought by Drax Group PLC. It is a renewable energy company that owns, among other ventures, Drax Power Station near Selby, North Yorkshire – the UK’s largest renewable power station.

How do I get a business energy quote from Opus Energy?

To help compare Opus Energy with other business energy providers, you can use our business energy price comparison tool, powered by Love Energy Savings. Simply enter your postcode to get started.

About the author

Connor is a writer and spokesperson for NerdWallet. Previously at Spreadex, his market commentary has been quoted in the likes of the BBC, The Guardian, Evening Standard, Reuters and The Independent. Read more

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*£1,067 is the average saving Love Energy Savings customers have saved since inception. This data was collected 01.07.2021, The average SME electricity bill is £2,400 p.a. (consumption below 50,000kWh).

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