Compare Opus Business Energy

What is Opus Energy for businesses?

Established in 2002, and based in Northampton, Opus Energy is an electricity and gas provider specialising in business energy. It is known for its use of 100% renewable electricity.

Its two main products are Opus Advance and Opus Advance Plus. Opus Advance uses renewable generators from across the UK and Europe, while Opus Advance Plus, designed for large electricity consumption, uses UK-only wind, solar and hydro power. Both products are certified by EcoAct, an independent sustainability consultancy.

We’ve put together everything you need to know about Opus Energy at a glance in our table below.

	Opus Energy details
Electricity contract length	One to four years
Gas contract length	One to four years
Fuel mix disclosure	Wind power: 57% Solar: 20% Bioenergy:15% Hydro: 8% (Oct 2020-April 2021)
UK customer service number	0843 227 2377 9am to 5pm, Monday to Friday
UK complaints number	0800 630 0841 9am to 5pm, Monday to Friday
UK online support	24/7
General email address	[email protected]
Complaints email address	[email protected]
Trustpilot rating	1.6 stars (30 November 2021)
Smart meter installation	Yes
App	Yes (iOS and Android)
Payment options	Direct debit BACS transfer Cheque

If you want to find out more about Opus Energy business, read on for our full guide.

» MORE: How to make your business go green

What tariffs are available with Opus Energy business?

Opus Energy offers these main energy tariffs:

• one- to four-year fixed-term rates
• monthly plan
• deemed contract rate

As standard, Opus Energy offers micro and small businesses fixed-term rates for one to four years for both electricity and gas. This means the unit price you pay per kiloWatt hour (kWh) is fixed at the start of your contract and will remain the same until the end of that period.

If you do not sign a new contract with Opus Energy once your original deal has expired, but remain with Opus as your supplier, you will be moved on to a monthly plan that will cost you more than your previous fixed-term contract. You will be able to end this monthly plan with 30 days’ notice.

Meanwhile, if you move into a new business premises where Opus Energy is the provider, you will be put on a deemed contract rate. This is a variable kWh unit rate, and is among the most expensive ways to pay for business energy. However, a deemed contract has no set end date, so you can switch suppliers or negotiate your own contract with Opus Energy at any time.

If you are a large, corporate business, not only can you access Opus Energy’s fixed-rate gas prices, unlike smaller businesses you will also have a choice of fixed and flexible rates for your electricity.

It is important to remember that on top of your kWh usage, charged at your unit rate, you will pay:

• Your fixed standing charge, which contributes towards maintaining the electricity network.
• VAT, either at 20% or the reduced rate of 5% (if your business uses less than 33kWh of electricity or 145kWh of gas a day).
• The Climate Change Levy (CCL), though there are exceptions to this tax.

You will also be charged for third-party, non-energy costs that may vary from month to month. These can include:

• energy infrastructure costs
• low carbon generation costs
• National Grid energy-related costs
• security of supply costs

» COMPARE: Business electricity

How can I switch to Opus Energy?

It is very simple to switch to Opus Energy, and you can use our business energy comparison tool to find the best deals. Once you have agreed your contract, Opus will start your registration process. This includes sending you the details of your tariff rates, contract length and terms and conditions.

You will also need to make sure you have ended your contract with your previous supplier and paid off your outstanding balance.

Once Opus Energy has then registered as your supplier with the industry database, it will ask for a meter reading either just before your transfer date, on the date itself, or just after you have switched.

All you then need to do is wait for your pre-arranged switchover date, and your business will be powered by Opus Energy.

» COMPARE: Business gas

Moving business premises with Opus Energy

Whether you are moving into a property supplied by Opus Energy, moving out of a premises supplied by Opus, or you are a landlord looking to set up a tenant with an Opus Energy account, you will need to follow the same process.

First, you need to select the right form on the Opus website, based on which bracket you fall into. Then you need to submit your filled-out form alongside your required meter reading.

If you are using a business energy broker or consultant, and are moving into premises supplied by Opus, you will also need to make sure they submit a signed Letter of Authority form. This is so your broker can liaise with Opus on your behalf.

Depending on whether you are moving in or out, this process will have different outcomes. If you are moving in, Opus will set up an account in your name. If you are moving out, this process allows Opus to send you your final bill and, once that has been paid, close your account. And if you are a landlord, it means Opus can set up an account on behalf of your tenant.

And that’s it. Opus Energy will be in contact with you if it needs any more details, but other than that your move should require little else.

So to move business premises, you need to:

1. Select the correct form from the Opus website.
2. Submit your filled-out form, alongside a meter reading.
3. If using an energy broker, ask them to submit a Letter of Authority.
4. Either log into your new Opus account, or pay your final bill.

If you would like more information about moving business premises with Opus Energy, you can email the company at [email protected], or call 01604 673 155.

Understanding your Opus Energy bill

When receiving your bill from Opus Energy, there will be a number of elements to pay attention to. These can include:

• whether the bill is for electricity or gas
• the date range of the billing period
• the total amount to pay
• your energy usage
• meter readings for each of the sites supplied by Opus Energy
• your unit rate per kWh
• your fixed standing charge rate
• VAT and CCL
• other non-energy charges set by third parties
• your contract details, including the end date

If you have any queries about your business energy bill, you can contact Opus Energy at 0834 227 2377, or email [email protected]

How do I cancel my Opus Energy contract?

You cannot cancel your contract with Opus Energy before the stated end of the fixed period.

If you wish to switch suppliers or close your account at the end of your fixed-term contract, you will need to issue a termination notice – i.e. inform Opus Energy of your intention to change providers – at least 60 days before the end of the fixed period.

Alternatively, if you have been put on a monthly plan after the end of your fixed contract, you need to give notice of at least 30 days before the date you want the contract to end.

You will need to do the following when looking to close your Opus Energy account:

• Provide a final meter reading.
• Provide up-to-date account and payment details.
• Clear any outstanding balance on your account.
• Provide your transfer date and forwarding address if the switch is due to a change of tenancy.

If you are on a deemed contract, for example, if you have moved into a new business premises with Opus Energy as the supplier, you can switch providers at any time without satisfying a notice period.

How can I contact Opus Energy?

There are a number of ways you can contact Opus Energy.

For general enquiries, you can call Customer Service from Monday to Friday between 9am and 5pm on 0843 227 2377, or email [email protected]

If you wish to make a payment over the phone, you can call the credit team from Monday to Friday between 8.30am and 5pm on 01604 797 301.

Complaints can be submitted via Opus Energy’s online form. Alternatively, you can call 0800 630 0841 from Monday to Friday between 9am and 5pm, or email [email protected]

Opus Energy FAQs

Services offered by this provider may change over time. Always check Ts&Cs.