What is Administrative Forbearance For Student Loans?

Your federal student loans may be placed in an “administrative forbearance” if an administrative or technical issue is impacting your ability to pay your bill.

You’ll be off the hook for student loan payments and interest accrual until the problem is resolved. This typically happens if your federal student loan servicer makes an error, like sending incorrect or late billing statements. There are a few other situations, like waiting for a borrower defense or Public Service Loan Forgiveness (PSLF) application to process, that can lead to administrative forbearance. The three-year pandemic payment pause was an administrative forbearance for most federal student loan borrowers.

An administrative forbearance differs from a general student loan forbearance in a few key ways:

You won’t face student loan default or delinquency during an administrative forbearance. However, if you want to make payments during an administrative forbearance, you still can — and any amount of money you put towards your student debt will go further than usual since interest won’t be building up.

If you are placed in an administrative forbearance, you’ll receive an email or letter from your servicer about it. It will be automatically applied to your account until the situation is resolved.

Here are a few common reasons borrowers may see their student loans placed in an administrative forbearance.

MOHELA administrative forbearance

In late October, the Education Department announced at least 2.5 million borrowers with the servicer MOHELA did not receive October billing statements in a timely manner; some received them within only seven days of their payment due date. (The Education Department requires servicers to send billing statements to borrowers at least 21 days before their due date.) Others received bills with incorrect payment amounts.

As a result, the Education Department instructed MOHELA to put affected borrowers into an administrative forbearance until the issue was resolved. The Department also said it would withhold $7.2 million in pay from MOHELA.

Some MOHELA borrowers received an email from the servicer on Oct. 27, 2023 with the subject line "Administrative Forbearance." If you’re not sure whether you’re eligible for the forbearance, or if it’s still happening, call MOHELA’s customer service department.

» MORE: How to contact MOHELA customer service

Administrative forbearance for other student loan servicers

MOHELA wasn’t the only recent offender. In January, the Education Department said the servicers Aidvantage, EdFinancial and Nelnet all failed to send timely October billing statements to a combined total of 758,000 borrowers.

Affected borrowers were placed into administrative forbearance until the issues were resolved. The Department withheld payment of $2 million from Aidvantage, $161,000 from EdFinancial and $13,000 from Nelnet.

Not sure if you qualified for the servicer-related administrative forbearance, or if it’s still active for you? Call your servicer.

» MORE: Student loan customer service: what your servicer can do

Sweet v. Cardona administrative forbearance

If you’re part of the Sweet v. Cardona class action lawsuit for defrauded student loan borrowers, the Department of Education will put you in administrative forbearance and reimburse you for any interest that accrues until you receive your settlement, or until a final decision denying your request for settlement relief.

This administrative forbearance should be automatic if you have direct loans. If you have commercially held FFELP loans, you may have to tell your servicer that you’re eligible for administrative forbearance. And, the forbearance does not apply to any student loans that aren’t covered by your borrower defense application.

If you are a “post-class” applicant for Sweet v. Cardona, or if you applied for borrower defense after November 16, 2022, you’re only eligible to sign up for general forbearance, not administrative forbearance.

Public Service Loan Forgiveness administrative forbearance

PSLF erases your remaining federal student debt after 10 years of working in a qualifying public service job — like government work, nursing or teaching — and making your monthly loan payments. That means you must make 120 qualifying student loan payments to reach the PSLF finish line.

» MORE: How Public Service Loan Forgiveness works