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‘Fresh Start’ Program Helps Defaulted Student Loan Borrowers
Enrollment for the government’s Fresh Start program — which returns defaulted loans to "current" — closed Oct. 2, 2024.
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Anna Helhoski is a senior writer covering economic news and trends in consumer finance at NerdWallet. She is an on-air contributor and producer of Money News segments for NerdWallet's Smart Money podcast. She is also an authority on student loans. She joined NerdWallet in 2014. Her work has been syndicated in news outlets nationwide including The Associated Press, The New York Times, The Washington Post, The Los Angeles Times and USA Today. She previously covered local news in the New York metro area for the Daily Voice and New York state politics for The Legislative Gazette. She holds a bachelor's degree in journalism from Purchase College, State University of New York.
Karen Gaudette Brewer leads the Core Personal Finance team at NerdWallet. Previously, she guided students and their families through the ins and outs of paying for college and managing student debt on the Higher Education team. Helping people navigate complex money decisions and feel more confident brings her great joy: as the daughter of an immigrant, from an early age she was the translator of financial documents and the person who called the credit card company to fix fraud.
She joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com.
She is a graduate of the 2022 Poynter Institute Leadership Academy for Women in Media. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. In addition, she’s the author of two books about the Pacific Northwest.
Eliza Haverstock is NerdWallet's higher education writer, where she covers all aspects of college affordability and student loans. Previously, she reported on billionaires and investing for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. She is based in Washington, D.C.
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In April 2022, the government introduced a temporary “Fresh Start” program that allowed millions of borrowers who defaulted on their federal student loans to get them back into good standing. The initial deadline to enroll in Fresh Start was Sept. 30, 2024; on that day, the government extended the enrollment deadline to 3 a.m. ET on Oct. 2, 2024. Enrollment is now closed.
For enrolled borrowers, benefits of the Fresh Start program include:
Loans returned to "current" status on credit reports, and negative default marks removed.
Access to federal student aid and other government loans, like mortgages.
Access to flexible repayment plans, like the income-driven repayment plan, SAVE, which could give you $0 bills if your income is low enough.
Suspension of involuntary debt collection efforts.
If you have student loans in default and missed the Fresh Start deadline, you could face consequences, including hits to your credit score and wage garnishment.
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Loans under the purview of the U.S. Department of Justice.
Direct or FFELP loans that defaulted after student loan payments resumed in October 2023.
Borrowers need to have opted into Fresh Start to get their loans out of default and to access the program’s full benefits. The deadline to sign up was Oct. 2, 2024. Borrowers not enrolled in Fresh Start may lose all benefits starting in October. More information is available at Federal Student Aid.
After enrolling in Fresh Start, you must make payment arrangements with the Education Department’s Default Resolution Group. After a long-term payment plan is agreed upon, your loans will be transferred to a new federal student loan servicer and default marks will be removed from your credit report.
If you have FFELP loans, you’ll need to have signed up for Fresh Start through the guaranty agency that holds your loans. (If you don’t know who holds your loans, call the Default Resolution Group at 1-800-621-3115 and ask.)
The government said it would reach out to eligible borrowers to inform them of the Fresh Start program. If you have outdated contact information on your loan accounts, you may have missed the heads up.
Key benefits of the Fresh Start program
If you have student loans in default, you already have temporary access to these Fresh Start benefits:
Access to federal student aid and other government loans. Borrowerswith defaulted student loans can access federal student aid — including federal loans, work-study and Pell Grants — and other government-backed loans, like mortgages.
No debt collections. All collections activities and fees through the Treasury Offset Program on federal student loans in default are suspended: wage garnishment, seized tax refunds and child tax credits, withheld Social Security payments (including disability benefits) and collection calls. Borrowers who don’t enroll in Fresh Start can expect collections activities to resume in October.
A second shot for borrowers who rehabilitated and defaulted. Usually, you can only rehabilitate a defaulted student loan once. Fresh Start does not count as your one rehabilitation attempt, so if your loan goes into default again later, you will still have the option to rehabilitate your loan.
Changes to credit reporting. The Education Department has begun reporting defaulted student loans as “current” rather than “in collections” to credit bureaus.
Enrolling in Fresh Start will lift your loans from default, lock in the program’s temporary perks and give you access to the following additional benefits:
Negative marks of default removed from credit reports. This can lead to an increased credit score, which may make it easier to qualify for favorable interest rates.
Access to income-driven repayment (IDR) plans. Roughly 80% of borrowers who sign up for Fresh Start opt for an IDR plan, according to the Education Department. As a result, half of Fresh Start borrowers are paying $0 a month, and 60% of Fresh Start borrowers are paying less than $50 a month.
Access to student loan forgiveness programs. You can benefit from forgiveness programs like Public Service Loan Forgiveness, as long as you meet the eligibility criteria.
Access to short-term relief. You’ll be able to request a student loan forbearance or deferment in the future.