Default Resolution Group: What It Can Do for Your Student Loans

The Default Resolution Group services student loans in default including help with rehabilitation or consolidation.
Eliza Haverstock
Anna Helhoski
By Anna Helhoski and  Eliza Haverstock 
Edited by Des Toups

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If you default on your federal student loans, you have two main options for getting out of it: loan consolidation or loan rehabilitation.

Your defaulted debt will be sent to the U.S. Department of Education’s Default Resolution Group, which services your loans moving forward — this means helping you get out of default. If unsuccessful, the group will also handle collections on its own or send your debt to a private collections agency. Once this happens, you start racking up collection fees, your wages can be garnished, and your tax refunds or Social Security benefits can be seized, among other consequences.

First contact the Default Resolution Group (800-621-3115) to find where your loan has been sent. Once you know who holds your loan, you can start the process to reach a student loan default resolution.

If you choose loan consolidation as your default resolution

Student loan consolidation will help you get out of default fast. To qualify, you can make three full, on-time consecutive payments or agree to make payments on an income-driven repayment plan. However, the default will remain on your credit report for up to seven years.

If you choose loan rehabilitation as your default resolution

Loan rehabilitation will remove the default from your credit report, and you won’t incur additional collection costs on top of your loan balance. You must agree to make nine affordable monthly payments consecutively over 10 months. The amount will be 15% of your income, or you can request an alternate payment based on your overall financial situation.

You can typically rehabilitate your federal loans only once, so it’s a good idea to enroll in an income-driven repayment plan after your rehabilitation period is over. This will keep your payments at a similar, manageable level that's tied to your income.

However, the government's new Fresh Start program will allow any borrower who rehabilitated their loans during the federal student loan payment pause to have the option to rehabilitate again should they default once more.

Are debt settlement or bankruptcy possible default resolutions?

With a debt settlement, your loan holder could waive some or all of your debt, including a percentage of collection costs, interest owed or principal. However, it’s the toughest route to resolve your default and isn't the go-to option. It would be entirely up to your lender to accept. You’d have to hire an attorney or debt settlement company and pay fees to do it.

You can qualify only if all of the following are true:

  • You can’t afford to repay the loan and can prove it with documentation.

  • You have rehabilitated the loan once before and have defaulted again.

  • Your loan holder can’t find a way to collect the debt, such as if you moved out of the country.

Another option to get rid of your defaulted debt is by filing for bankruptcy, but you must prove your debt causes undue hardship. Because of the safety nets in place (such as income-driven repayment), it’s very difficult to prove federal student loans cause undue hardship.

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