MOHELA Customer Service: What It Can Do and How to Contact
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MOHELA is one of several companies servicing federal student loans by collecting and tracking payments. Also called the Missouri Higher Education Loan Authority, it's a nonprofit company that manages both federal and private student loans.
As of November 2022, MOHELA is the sole servicer for borrowers enrolling in Public Service Loan Forgiveness and the TEACH Grant Program. Transfers of these programs from now-defunct FedLoan Servicing to MOHELA began in July 2022.
If MOHELA is your federal student loan servicer, here’s what it can help you do.
Register for online access to your account. Once you have access you can contact MOHELA, access your monthly billing statements and pay bills.
Enroll in autopay. MOHELA can deduct your payments automatically from your bank account. Signing up for autopay will reduce your interest by 0.25 percentage point.
Sign up for income-driven repayment. You can request income-driven repayment, which limits your student loan payments to a percentage of your income, by completing a paper form with MOHELA. (You can apply online on studentaid.gov and then recertify your income each year online as well.)
Process deferment and forbearance requests. MOHELA can help you temporarily stop making payments or reduce your payment amount if you qualify. This helps you stay in good standing to avoid default. But during any periods of deferment or forbearance, interest can continue to build.
Process monthly payments and extra payments. MOHELA will track and collect your payments. If you want to make additional payments, you can instruct MOHELA (online, by phone or by mail) to apply extra payments to your current balance. Otherwise, it may apply the additional amount to next month’s payment instead.
Process applications for Public Service Loan Forgiveness. MOHELA is the only federal loan servicer that handles PSLF applications, including processing employment certification forms. You can submit your forms annually and apply for forgiveness once you've made 120 qualifying payments while working for an eligible employer.
Your loan servicer is assigned by the U.S. Department of Education when your loan is disbursed to your college for the first time. The name of the company sending you a federal loan bill every month is your servicer. If your loan payments haven’t begun or you’re not sure which company is your servicer, log in to My Federal Student Aid to find out. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID.
Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. That means they can’t change how payments are processed and may not suggest the most beneficial repayment option for you. It’s most important to know your repayment options so you can know the right questions to ask.
Am I stuck with MOHELA until my loans are paid off?
Loans are sometimes transferred from one servicer to another by the Department of Education.
The Department of Education is planning to shift the student loan servicing landscape by signing new servicing contracts with five companies to eventually take over all loan servicing. That means your loan servicer is likely to change. MOHELA is currently scheduled to continue servicing loans through December 2023.
Prior to servicing contracts ending, borrowers should do the following:
Download and save your payment history from your online account or request a copy from your servicer.
Update your contact information with your most recent address, phone number and email address.
You’ll be notified when a loan servicing transfer happens, and you’ll manage payments with the new servicer. All servicers deliver the same options and programs, but customer service may differ from one to another.
Otherwise, you are likely to remain with MOHELA unless you act to switch servicers. Use this tool to find out what might work for you.
How to reach MOHELA customer service
MOHELA contact number: 1-888-866-4352
MOHELA hours of operation: Monday 7 a.m. - 10 p.m. CT; Tuesday - Friday 7 a.m. - 7 p.m. CT; Saturday: 9 a.m. – 1 p.m. CT.
MOHELA address for loan payments: All payment addresses depend on your location. Login to your MOHELA account or call for the correct address.
MOHELA address for general correspondence:
633 Spirit Drive
Chesterfield, MO 63005-1243
MOHELA website: mohela.com
MOHELA social channels: MOHELA Facebook & MOHELA Twitter
How to complain about MOHELA
If you’re having difficulty with MOHELA that you have been unable to resolve, start by filing a complaint directly with the MOHELA's customer service department.
If your issue goes unresolved, you can also make complaints about MOHELA to:
Make sure to keep records of conversations you have, including the day, time and customer service representative you spoke with. Keep copies of any letters, bills or emails about your account.
How to settle a dispute with MOHELA
If a complaint doesn’t help, you can contact the Federal Student Aid Ombudsman Group. This method should be used only as a last resort, says the federal student aid office. When you’re ready to reach out, here’s how to get in touch:
By mail: U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1854
Monticello, KY 42633
You can also reach out to a student loan nonprofit such as The Institute of Student Loan Advisors, which provides free dispute resolution.
The federal student loan servicers
Learn more about each of the federal loan servicers, including what they can do and how to contact.
Aidvantage (formerly Navient)
Edfinancial Services (formerly GSMR)
American Education Services manages only FFEL Program debt.
Default Resolution Group services only federal student loans in default.
ECSI is a servicer for borrowers with federal Perkins loans.
FedLoan Servicing is no longer active.