At a glance
- Overall customer satisfaction score is above average.
- Offers a full menu of term and permanent life insurance.
Guardian Life Insurance Co. is a mutual insurance company, meaning it’s owned by its policyholders. Customers who buy whole life insurance can share in annual dividends. The company has paid a dividend every year since 1868, and in 2020 will pay a record dividend of $982 million to its policyholders.
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Guardian life insurance
Guardian earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account complaint data from the National Association of Insurance Commissioners and financial strength ratings from A.M. Best. Based on these ratings, Guardian is among NerdWallet’s Best Life Insurance Companies for 2020.
Life insurance options from Guardian Life include:
Term life. Guardian offers policies with terms of 10, 15, 20 or 30 years. You can get an estimated quote for term life insurance on the company’s website, but you must contact a company advisor to buy a policy.
Permanent life. Guardian offers universal life and whole life insurance, including a whole life survivorship policy called Guardian EstateGuard. Survivorship life insurance insures two people, typically a married couple, on one policy. The death benefit is paid to the beneficiary after the second person dies. With the EstateGuard policy, the cash value increases after the first person dies. Another unique feature is policyholders can add more coverage in the early years of the policy.
Guardian also offers whole life policies to healthy people living with HIV. To qualify, an applicant must be:
- Between ages 20 and 60.
- On highly active anti-retroviral therapy for two or more years with favorable lab results.
- Free of any AIDS-defining illnesses.
- Under the care of a doctor specializing in HIV.
Guardian Life complaints and customer satisfaction
Over three years, Guardian Life has had significantly fewer complaints to state regulators than expected for a company of its size, according to NerdWallet’s analysis of data from the National Association of Insurance Commissioners.
Guardian was rated “better than most” for overall customer satisfaction in J.D. Power’s 2019 U.S. Life Insurance Study. The insurer ranked No. 7 overall out of 24 life insurance companies evaluated.
| Customer satisfaction category | Guardian Life's score |
|---|---|
| Overall satisfaction | Better than most |
| Billing and payment | About average |
| Price | About average |
| Policy offerings | About average |
| Interaction | Better than most |
| Communication | About average |
| Application process | Better than most |
More about Guardian Life
In addition to life insurance, Guardian Life offers other financial products and services, such as:
- Disability income insurance.
- Annuities.
- Wealth management and investments.
- Individual dental and vision insurance.
- Critical illness and accident insurance.
- Workplace benefits, including a college tuition benefit.
Methodology: Life insurance ratings
NerdWallet’s life insurance ratings are based on weighted averages of complaint index scores from the National Association of Insurance Commissioners for individual life insurance, and financial strength ratings from A.M. Best, which indicate a company’s ability to pay future claims. To calculate each insurer’s rating, we adjusted the NAIC and A.M. Best scores to a curved 5-point scale.These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews.
