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Country Financial Insurance Review 2020

Jan. 31, 2020
Auto Insurance, Insurance
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Country Financial reviews and ratings

  • Overall customer satisfaction is among the best for auto insurance claims.
  • Complaints against Country Financial involving auto, home and life insurance are below expected for the industry.
  • Available in 19 states.

Started by Illinois farmers, Country Financial has its roots in the Midwest as a farm and crop insurer. Now the company offers a full slate of insurance products for both city and rural dwellers in 19 states.

Besides car, home, life and other insurance policies, the company offers retirement and education financing products and planning services.

Country Financial auto insurance

4.0 NerdWallet rating

Country Financial auto insurance earned 4.0 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account pricing and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners and more.

Based on these ratings, Country Financial is among NerdWallet’s Best Car Insurance Companies for 2020.

Country Financial offers the usual auto insurance coverage, including liability, comprehensive and collision policies.

Additional options include:

  • Safety glass: Waives the comprehensive insurance deductible for glass repairs.
  • Vehicle rental and trip interruption: Reimburses up to $800 for a rental car, hotels and meals if you can’t drive your vehicle because of damage covered under the policy in an accident more than 100 miles from home. The maximum reimbursement amount varies by state.
  • Personal effects: Covers up to $800 of valuables in the car, with a $100 deductible.
  • “The Keeper” new car coverage: Designed for newer cars up to four model years, this coverage pays for a brand-new car if yours is totaled in an accident or suffers other damage covered under the policy. The coverage does not apply if the car is stolen or damaged by fire.

» MORE: Compare car insurance rates

Country Financial’s auto insurance discounts vary by state but may include:

  • Discount if you get a quote before your current policy expires.
  • Discount for couples getting married within the year who insure all vehicles with Country Financial.
  • Discount for having a car with an alarm or anti-theft device.
  • Good driver and defensive driver discount.
  • Multi-policy and multi-car discount.
  • Good student and college graduate discount.
  • Legacy discount for unmarried drivers who are under 25 and have parents who qualify for a multi-car or multi-policy discount.
  • New car discount.
  • Discount for full-time teachers, firefighters, police officers, emergency medical technicians and paramedics.

Simply Drive is an online safety course for 16- and 17-year-old drivers. A discount of up to 10% is offered if the teen completes the course, attends a meeting accompanied by a parent with a Country Financial agent and signs a participation agreement in front of the agent. In signing the document, the teen agrees to follow safe driving rules, such as wearing a seat belt, never driving under the influence of alcohol or drugs and limiting distractions while driving.

Country Financial homeowners insurance

Country FInancial offers basic homeowners insurance, an upgraded option and a combination policy. Coverage options include:

  • Basic insurance protects your home and belongings from various dangers, including theft, fire, smoke damage, falling objects and electrical damage.
  • Premier home insurance includes extra coverage for mishaps such as countertop burns, paint spills and power surge damage to appliances.
  • Combined coverage provides basic coverage for belongings and premier coverage for your home.

Optional coverage not included in your base home insurance includes:

  • Water backup: pays for damages to your belongings if your sump pump overflows.
  • Earthquake protection and flood insurance: Country Financial can help you buy these coverages through the federal government. Earthquake insurance is offered only in some states.
  • Identify theft expense: covers up to $25,000 for expenses related to identity theft.
  • Advocacy service coverage: Identity theft victims will receive help from a fraud resolution expert to restore their identity for up to a year.

Home insurance discounts are available for:

  • Newer homes.
  • Safe heating, which means no wood-burning stove or other solid-fuel burning unit.
  • Fire and theft prevention equipment.
  • Newer electrical wiring.
  • Hail resistant or new roof.
  • Buying another type of policy with Country Financial.

» MORE: Home Insurance Quotes: What You Need to Know

Country Financial life insurance

Term life insurance: Coverage of $50,000 to more than $1 million is available for terms of 10, 15, 20 or 30 years. You can add extra features to a term life insurance policy for additional cost:

  • The return-of-premium option refunds the premiums paid if you’re still living at the end of a 20- or 30-year policy.
  • The disability waiver-of-premium option lets you keep the coverage without paying the premium if you become disabled before age 65.
  • You can add up to $50,000 of term life coverage for children from birth to 17. This can be converted to permanent life insurance at age 23 without any additional medical exams.
  • The accelerated benefits feature allows you to use part of your death benefit while you’re alive to help with terminal illness costs.

Whole life insurance: A variety of payment options are available for whole life insurance, including making annual payments until age 65 or 95; making annual payments for 10 or 20 years; or making one lump-sum payment.

Universal life insurance: Country Financial’s universal life insurance offers permanent coverage if you pay your premiums and don’t cancel the policy. It is a more affordable option than whole life coverage, with fewer benefits. Like term insurance, benefits can be added at an additional cost, such as waiver of specified premium and child term insurance.

Amid the COVID-19 pandemic, not all companies are accepting new life insurance applications. For the latest information on how to cope with financial stress during this emergency, see NerdWallet’s financial guide to COVID-19.

» MORE: Compare life insurance quotes

Country Financial complaints and customer satisfaction

Country Financial had fewer than the expected number of complaints to state regulators relative to its size for home, life and auto insurance, according to three years’ worth of data from the National Association of Insurance Commissioners.

Country Financial was rated among the best companies for auto insurance claims satisfaction, but ranked only about average with customers for home insurance.

2019 J.D. Power studyCountry Financial ranks...
Auto insurance claims satisfactionAmong the best
Home insuranceAbout average
Property insurance claimsBetter than most

More about Country Financial

Website: Country Financial’s website gives basic overviews on insurance and the company’s products, and features financial articles and tools. You can also get an insurance quote, find an agent, pay premiums, see insurance cards and report and track claims.

Other types of insurance from Country Financial include:
Renters insuranceRecreational vehicle insurance
Motorcycle insuranceCrop, farm and ranch insurance
Boat insuranceBusiness insurance
Condo insuranceMobile home insurance

Recap: Country Financial pros and cons

Rated among the best for auto insurance claimsNot available in all states
Offers multiple insurance productsDoesn’t offer rideshare insurance
Low consumer complaints for auto, home and life

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency and affordability. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.

Methodology: Insurer complaints

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-2018. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

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