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Country Financial may not be one of the biggest or best-known insurance companies in the U.S., but its homeowners policies are worth a look if you live in one of the 19 states where they’re available. Country Financial home insurance has a solid range of coverage options, though you’ll have to speak with a representative to get a policy rather than buying online.
In addition to insurance, Country Financial also sells investment products such as retirement and college savings plans.
Best for: Those who prefer to have a personal conversation when choosing coverage.
Country Financial home insurance pros and cons
Received far fewer consumer complaints than expected for a company of its size.
Not available in all states.
Many coverage options available.
No online quote option.
How Country Financial home insurance rates
Country Financial homeowners insurance earned 4.5 out of 5 stars for overall performance. NerdWallet’s ratings are determined by our editorial team. The homeowners insurance scoring formula takes into account policy coverage options and discounts, ease of filing a claim, website transparency, the financial strength of the company, complaint data from the National Association of Insurance Commissioners and more.
Based on these ratings, Country Financial is among NerdWallet’s Best Home Insurance Companies for 2022.
Country Financial currently offers homeowners insurance in 19 states.
Country Financial home insurance coverage
Country Financial offers two types of homeowners insurance coverage: a basic option and an upgraded one.
Basic insurance protects your home and belongings from various dangers specified in the policy, including theft, fire, smoke damage, falling objects and electrical damage. Damage from any disaster that isn’t listed isn’t covered.
Premier home insurance offers more expansive coverage for your home and belongings by paying to repair damage from any disaster that isn’t specifically excluded in your policy. It also includes extra coverage for mishaps such as countertop burns or paint spills.
Optional coverage not included in base home insurance includes:
Water backup. This coverage pays for damages to your belongings if your sump pump overflows or a sewer or drain on your street backs up into your home.
Replacement cost coverage for personal property. Country Financial normally insures your belongings on an “actual cash value” basis, which means if your stuff is stolen or destroyed, the company will pay out only what the items are currently worth. For older belongings, that means you won’t get enough to buy brand-new replacements. Opting for replacement cost coverage ensures you’ll be paid enough to buy new items in place of what was lost.
Earthquake protection. This coverage pays for damage from earthquakes.
Flood insurance. Country Financial can help you buy this coverage through the National Flood Insurance Program.
Identify theft expense. This option covers up to $25,000 for expenses related to identity theft.
Advocacy service coverage. Identity theft victims will receive help from a fraud resolution expert to restore their identity.
Extended and guaranteed replacement cost coverage. These options offer a buffer in case your house costs more to rebuild than expected. Extended replacement cost gives you an additional 20% of coverage beyond your dwelling limit, while guaranteed replacement cost has no limit. (Coverage in Alabama, Georgia and Tennessee is capped at 25% over your limit.)
Extra coverage for valuable items. If you have pricey belongings such as jewelry, they may exceed the sublimit in your personal property coverage. This option lets you cover them up to their full value. An appraisal may be required.
Home insurance discounts vary by state but may be available for:
Safe heating, which means no wood-burning stove or other solid-fuel burning unit.
Fire and theft prevention equipment.
Newer electrical wiring.
New or hail-resistant roof.
Buying another type of policy with Country Financial.
Having a policy with Country Financial for three years or more.
Making payments on time for three years.
Being claims-free for five years.
Country Financial received far fewer than the expected number of home insurance complaints to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners. (NAIC home insurance complaints also cover other home policy types, including mobile home, renters and condo insurance.)
Website: You can handle many quick tasks on the Country Financial website, including paying bills, filing claims and updating personal info. However, you’ll need to speak with a representative to get a quote.
App: Country Financial’s app is available on iOS and Android. You can use it to report and track claims, pay bills and see policy information.
Homeowners insurance buying guide
You can get home insurance quotes online, over the phone or through an agent. But before you start, take the following steps:
Determine how much coverage you need. Is a standard policy sufficient, or do you want to add extra insurance for situations like identity theft or sewer backups? Check whether each company you’re considering has the options you need.
Take inventory. To ensure you have sufficient personal property coverage, take stock of your belongings. Include all furniture, electronic devices, clothing, jewelry and household items. How much would it cost you to replace them? This total is the minimum amount of personal property insurance you should have.
Make a fair comparison. When evaluating rates, make sure each insurer is offering the same limits and deductibles.
Check consumer complaints. Although it may seem tempting simply to choose the cheapest option, look at how many consumer complaints each insurer has before choosing a policy. Poor customer service could have a significant impact on your experience if you ever need to file a claim.
How to file a homeowners insurance claim
File as soon as it’s safe. The sooner you report a theft or damage to your home, the sooner your insurer can assign an adjuster and start working on paying out your claim. Some companies let you file claims online or through their app, while in other cases you may have to call your agent or insurer instead. Have your policy number handy.
Document the damage. Bolster your claim by taking photos or video of all damage. If something was stolen, report it to the police before you contact your insurance company. Your insurer may ask for a copy of their report.
Prevent further damage. After you’ve taken pictures of everything broken or destroyed, take steps to prevent additional damage. For example, you can put a tarp over a leaky roof or blown-out window. Keep receipts for any supplies you buy, as your insurer may reimburse you later.
For more information, see how to file a homeowners insurance claim.
Other home insurance companies to consider
Not ready to make a decision? You may be interested in these other homeowners insurance companies:
Homeowners insurance ratings methodology
NerdWallet’s homeowners insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, coverages, discounts, online experience and more. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines.
Insurer complaints methodology
NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2018-2020. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. Ratios are determined separately for auto, home (including renters and condo) and life insurance.