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US Direct Student Loan Services agreed to repay nearly $14,000 to 30 Washington borrowers, according to a 2017 news release issued by that state’s attorney general.
The attorney general alleged that the company overcharged customers and collected unlawful fees, a 2016 news release said.
The company used the US Direct Student Loan Services name to give consumers the false impression it was associated with the U.S. Education Department, the Massachusetts attorney general alleged.
Enforcement actions: The Massachusetts settlement, filed in Suffolk Superior Court, directed the company to repay $6,500 to 18 student loan borrowers. The company agreed to stop providing student loan services to state residents, and not to sell any customer information it may have collected in the state, the attorney general’s office said.
What the company claims to provide: Student loan consolidation, repayment and forgiveness plans
Based: Orlando, Florida
Sources: Massachusetts attorney general, Washington attorney general