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Corona Energy: at a glance
Corona Energy is an independent business energy supplier offering fixed and flexible tariffs for both gas and electricity in Great Britain.
The supplier caters to three types of customer: small businesses, larger corporate businesses, and public sector organisations.
Promotion
Corona Business Energy
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24/7 customer service?No
Learn more about how we bring you our review.
Corona Energy pros & cons
Pros
- It offers tariffs for different sized businesses, as well as other non-domestic energy customers.
- It offers smart meter installation on request.
Cons
- It doesn’t provide 24/7 customer service.
- Corona only allows customers to pay by direct debit.
These pros and cons are based on an exclusive survey of UK business owners on what they found important when choosing an energy provider, conducted by NerdWallet in December 2022.
Corona Energy key features
- Provides gas and electricity tariffs for small businesses, corporate customers and public sector organisations
- Specialises in large business accounts and multi-site portfolios
- Gives businesses the choice of renewable electricity and green gas
Corona Energy full review
Providing business energy to around 13,000 customers – including 11,000 small and medium-sized enterprises (SMEs) – Corona Energy has been in the market for over 25 years.
Currently, it offers fixed and flexible tariffs to small businesses, corporate clients and public sector organisations. Corona Energy also gives customers the choice to opt for renewable electricity and green gas.
We’ve put together everything you need to know about Corona Energy at a glance in our table below.
| Electricity contract length | Variable |
| Gas contract length | Variable |
| Fuel mix disclosure | Coal: 7% Natural gas: 57.4% Nuclear: 5.4% Renewable: 24.3%* Other: 5.9% (1 April 2021 to 31 March 2022) |
| Customer service number | 0800 804 8589 |
| Payment number | N/A |
| Complaints number | 0800 804 8589 |
| General email address | [email protected] [email protected] |
| Complaints email address | [email protected] [email protected] |
| Trustpilot rating | 4.5 stars (as of 6 February 2023) |
| Smart meter installation | Yes |
| App | No |
| Payment options | Direct debit |
*While Corona Energy offers the option of 100% renewable electricity, some of its tariffs will use electricity from non-renewable sources, while its green gas is offset.
If you want to find out more about Corona Energy, read on for our full guide.
Corona Energy features
Below, you can find more information on the features and tariffs available with Corona Energy for businesses.
Customer service
The ability to sort out an energy problem, whenever it happens, is the most important feature business owners want from a supplier. It’s why they sent 24/7 service to the top of NerdWallet’s survey.
Sadly, while you can access the myCorona online account management system whenever you want, Corona Energy doesn’t offer 24/7 customer service. If you do need to get in contact with Corona Energy, you can call 0800 804 8589 from 9am till 5pm, Monday to Friday.
Meanwhile, if you want to email Corona Energy, the supplier lists a number of addresses:
As for any postal correspondence, it can be sent to:
Building 2, Level 2
Croxley Park
WD18 8YH
The supplier also has a live chat function on its website, as well as a presence on Facebook, Twitter and LinkedIn.
Business energy tariffs
In terms of the most important features business owners want from an energy supplier, NerdWallet’s survey showed that the ability to match your business needs to specific tariffs makes the top three.
On its website, Corona Energy breaks down its offerings by business size and type: small, corporate, and public sector.
Small businesses
Small businesses can choose from fixed and flexible gas and electricity tariffs. A fixed tariff locks in your energy costs for the length of your contract. This means that, while your bill will rise and fall depending on your usage, how much you are charged per unit consumed will remain the same throughout the length of your contract.
A flexible tariff, on the other hand, may see various costs rise and fall in line with market movements. This means how much you are charged for your energy usage can vary from month to month.
Small businesses can also choose for their electricity to be 100% renewable and their gas to be ‘green’.
Corporate customers
As a Corona Energy corporate customer, you have the choice of both fixed and flexible contracts, alongside flexible supply agreements. Similarly, there is the option to ‘pass-through’ non-commodity costs and leave them variable or fix them for the length of the contract.
Corporate organisations can access Corona Energy’s specialist adviseors, as well as a dedicated account manager, to get assistance with developmenting risk management strategies.
You can also choose from Corona’s 100% renewable energy options.
Public sector
Public sector organisations can benefit from many of the same features as Corona’s corporate customers.
This includes:
- fixed and flexible contracts
- fixed or pass-through non-commodity costs
- flexible supply agreements
- a dedicated account manager and access to specialist advisors
- the choice of renewable energy
Deemed and out-of-contract rates
If you move into a new business location that is supplied by Corona Energy, and are yet to agree a contract with the provider, you will be put on a deemed rate. These are typically more expensive than standard rates, so you are encouraged to sign your own contract or switch provider as soon as possible.
Meanwhile, if your Corona Energy contract expires or is terminated, and you do not have a new contract in place, you will be placed on an out-of-contract rate that is usually more expensive than a fixed or variable plan.
Additional fees and charges
It is important to remember that on top of your kWh usage, charged at your unit rate, you will pay:
- a fixed standing charge, which contributes towards maintaining the electricity network.
- VAT, either at 20% or the reduced rate of 5% (if your business uses less than 33kWh of electricity or 145kWh of gas a day)
- the Climate Change Levy (CCL), though there are exceptions to this tax
You will also be charged for third party, non-energy costs that may vary from month to month. These can include:
- energy infrastructure costs
- low carbon generation costs
- National Grid energy-related costs
- security of supply costs
» MORE: Business energy tariffs explained
Payment options
Business owners want to pay their energy bills via direct debit – it is the second most important feature they want from a supplier, according to NerdWallet’s survey.
However, also important is the ability to pay by bank transfer, credit or debit card, which came in at number four. Unfortunately, Corona Energy only offers businesses the opportunity to pay for their energy via direct debit.
Smart meters
The option to have a smart meter installed at your business premises was in the top five most important features a supplier can offer, according to NerdWallet’s survey.
As with many suppliers, you will need to register your interest in a smart meter with Corona Energy online. The supplier’s metering agent, Energy Assets, will then be in contact to arrange an appointment when installation is available in your area.
» MORE: Smart meters for businesses
Renewable energy options
Corona Energy allows its customers to opt into renewable energy when choosing a tariff, whether that is 100% renewable electricity, green gas, or both.
Its renewable electricity is backed by Renewable Energy Guarantee of Origin (REGO) certificates, for every megawatt hour (MWh) Corona supplies. REGOs are a requirement of the Office of Gas and Electricity Markets (Ofgem), as part of the fuel mix disclosure regulations.
The supplier’s ‘green’ gas tariff, meanwhile, uses biomethane. This is created by refining biogas, which is produced as organic matter breaks down. Corona Energy’s use of ‘green’ gas is backed by a Renewable Gas Guarantee of Origin (RGGO) certificate. For every kilowatt hour (kWh) of biomethane injected into the National Grid, a RGGO is produced detailing where, when and how it was produced.
Although REGOs and RGGOs were created in order to provide transparency over how much renewable energy a supplier uses, a stronger sign of commitment to green energy is arguably a supplier sourcing it directly from renewable generators.
Customer reviews
Corona Energy has an ‘Excellent’ Trustpilot rating of 4.5 out of 5, based on 1,010 reviews (as of 6 February 2023).
How can I switch to Corona Energy?
- Firstly, you will need to make sure your contract with your existing supplier is coming to an end, and that you have satisfied any notice period.
- Then you will need to get a quote from Corona Energy. You can either use Corona’s online form, or call the provider on 0800 804 8589. If you are a micro business, i.e. you use less than 100,000kWh of electricity or 293,000kWh of gas a year, then you can apply online.
- Once you have selected your tariff, you will need to review and sign your new business energy contract.
- Corona Energy will then take care of the switchover, including contacting your existing supplier.
- Near the date of your switch, Corona Energy will send a meter agent to take a reading, which will also be sent to your previous supplier.
» MORE: How to switch business energy provider
How to choose an Corona Energy tariff
When choosing a Corona Energy tariff, or comparing it with other suppliers, you should consider:
- the unit rate you are quoted
- how long you want your contract to last
- whether you want your unit rate fixed for the length of your contract, or want it to rise and fall in line with market changes
- how important renewable energy is to your business
- what level of customer service and support you require
- how you want to pay for your business energy
Moving business premises with Corona Energy
Whether you are moving into, or out of, business premises supplied by Corona Energy, you will need to submit a change of occupancy form.
This will likely include providing the following information:
- Meter Point Reference Number (MPRN) or Meter Point Administration Number (MPAN)
- opening or closing meter reading
- the handover date
- the address of the meters
- a photo of the meter readings
- details of the incoming and outgoing occupants
» MORE: What are MPRN and MPAN?
Review methodology
At NerdWallet Ltd UK we base our reviews on the results of surveys we conduct to understand what key product benefits are important to those who use them. Information on how and when the survey was conducted can be found here. The review is our opinion but does not constitute advice, recommendation or suitability to your financial circumstances.
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