SmartestEnergy Business Overview

  • SmartestEnergy provides UK businesses with energy. Find out about their tarrifs, whether it could work for your business, and how to apply.
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What our Nerds say about SmartestEnergy

SmartestEnergy was founded in 2001 to challenge the ‘Big Six’ energy suppliers. Today, it claims to be the UK’s leading purchaser and supplier of independent energy, providing electricity and gas to small and medium-sized companies (SMEs) in the UK.

Want to know more about SmartestEnergy Business? Then read our guide below – we discuss its tariffs, how you can switch suppliers, and what you need to do if you’re moving business premises.

What is SmartestEnergy Business?

SmartestEnergy is an owned subsidiary of the Marubeni corporation.

Founded in 2001, SmartestEnergy Business supplies electricity and gas to businesses across the UK.

SmartestEnergy is a leading purchaser and supplier of independently generated energy. It currently offers fixed and flexible energy products designed to help businesses cut energy consumption and costs, with fixed tariffs.

We’ve put together everything you need to know about EDF Business Energy at a glance in our table below.

SmartestEnergy Business details
Electricity contract length 1, 2, 3, 5 years fixed
Gas contract length 1, 2, 3, 5 years fixed
Fuel mix disclosure Renewable Natural Product Fuel: 20.7% hydro, 34% solar, 45.3% wind

Conventional fuel: 15% wind, 14.3% solar, 52.7% natural gas, 6.9% nuclear, 2.5% grid average renewables, 4.2% coal, 4.4% other non-renewables

UK customer service number +441903703400
UK complaints number +44 20 7448 0900
UK online support N/A
General email address [email protected]
Complaints email address [email protected]
Trustpilot rating 4.1/5 ‘Great’
Smart meter installation Yes
App N/A
Payment options Direct Debit, credit card, BACS

This information is correct as of 21 June 2022.

» COMPARE: Business energy quotes

What tariffs are available with SmartestEnergy Business?

SmartestEnergy is not one of the UK’s ‘Big Six’ and offers a variety of tariffs specifically for small businesses.

SmartFix (one, two, three, or five years)

This is a fixed tariff. It’s locked in at the same price for the duration of your contract, allowing your business to avoid wholesale energy price hikes.

SmartTracker (three years)

On this tariff, you’ll currently get SmartestEnergy’s lowest prices fixed for the first 12 months. That price is then reviewed year-on-year against wholesale prices, which means the cost of your tariff could fluctuate.

If you find cheaper tariffs elsewhere during your annual market price review, SmartestEnergy will match the price.

SmartPay (one, two, or three years)

With SmartestEnergy’s SmartPay, you’ll currently get fixed prepay prices for up to three years. You can top-up online whenever you like. This tariff may be suitable for hospitality businesses, or any type of business with unpredictable cash flow.

SmartFix Renewable (one, two, three, or five years)

This is a fixed tariff of one, two, three, or five years for renewable electricity only. This option could be suitable if you want your business to reduce its carbon emissions.

» MORE: Business energy tariffs explained

How can I switch to SmartestEnergy Business?

Switching to SmartestEnergy Business is relatively straightforward. To get a quote, you’ll need to visit the SmartestEnergy website.

Once you’ve agreed your contract, SmartestEnergy Business will start the registration of supply from your existing supplier about 28 days before your expected service start date.

If you need a quicker switch, SmartestEnergy Business can complete the process in 10 working days, depending on your business and SmartestEnergy’s industry checks.

Once you’ve made the switch, SmartestEnergy will also arrange a free installation of your smart meter.

» MORE: How to switch business energy suppliers

Moving business premises with SmartestEnergy

If you’re moving business premises, you need to tell SmartestEnergy as soon as possible. You can let the company know in different ways.

You can use the SmartWeb Online Account Service to tell them you’re moving premises. Alternatively, you can call the Change of Tenancy Team on 01903 703424, or fill in the moving premises form on the SmartestEnergy Business website.

Once you’ve told SmartestEnergy about your move, you’ll need to provide an up-to-date meter reading – ideally on the day before or the day of the move.

» MORE: Who needs business energy?

Understanding your SmartestEnergy Business bill

When receiving your bill from SmartestEnergy, there will be a number of elements to pay attention to. These can include:

  • whether the bill is for electricity or gas
  • the date range of the billing period
  • the total amount to pay
  • your energy usage
  • meter readings for each of the sites supplied by SmartestEnergy
  • your unit rate per kWh
  • your fixed standing charge rate
  • VAT and CCL
  • other non-energy charges set by third parties
  • your contract details, including the end date

How can I contact SmartestEnergy Business?

There are many ways to contact SmartestEnergy Business, depending on the service you need.

Customer service

+44 1903 703 400

[email protected]

Accounts team

+44 1473 234078

[email protected]

SmartestEnergy Business FAQs

Who is SmartestEnergy owned by?

SmartestEnergy is a wholly-owned subsidiary of the Marubeni corporation.

What does SmartestEnergy do?

SmartestEnergy is a competitor to the ‘Big Six’ energy suppliers. It also claims to be the UK’s leading purchaser of independent energy generation, supplier of renewable electricity, and provider of demand response services.

SmartestEnergy’s aim is to help businesses move away from the centralised ‘Big Six’ energy system.

Is SmartestEnergy renewable?

SmartestEnergy offers renewable electricity sourced from wind, solar and hydro, which is backed by renewable certificates.

Is SmartestEnergy dual energy?

SmartestEnergy acquired Dual Energy in 2019.

Is SmartestEnergy a supplier?

Yes. SmartestEnergy supplies electricity and gas to small and medium-sized enterprises (SMEs) across the UK.

About the author

Dan is an experienced writer of B2B and B2C content, having written for start-ups, small businesses and household name brands. His specialist topics include finance, insurance and business energy. Read more

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*£1,067 is the average saving Love Energy Savings customers have saved since inception. This data was collected 01.07.2021, The average SME electricity bill is £2,400 p.a. (consumption below 50,000kWh).

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