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Published July 15, 2021

How to Switch to a New Bank or Credit Union in Canada

Unhappy with your bank? Switching to a new bank is easy — but first, you have to choose the right one for you.

Most of us start out with all of our finances at one bank. Often, it’s the one our parents used or one that’s conveniently close to home. But as life goes on and you become more financially savvy or move away from home, you may consider the idea of switching banks.

Looking for a new bank takes a bit of work, and you may wind up deciding to stay put after all. But if you’re considering moving to a new financial home, here’s what you need to know about how to switch banks.

What to consider before switching banks

Before you consider switching banks, ask yourself why. There are plenty of good reasons for switching, such as moving to a new city where your bank doesn’t have any branches. Perhaps you’re unhappy with the service, or your bank’s financial products no longer suit your needs.

You may want to use a local credit union that’s run by the members, which allows members to vote on important decisions that impact you, the community and the local agriculture industry, such as the Affinity Credit Union and the Conexus Credit Union.

One of the main reasons people switch banks is to find better fees and interest rates. With so much variation between banks, it’s definitely worth shopping around to find the best offers. However, it’s important to keep in mind that many banks offer excellent “teaser” rates to get new customers, but these rates are temporary.

Similarly, when you’re considering switching to a chequing account with a lower monthly fee, pay attention to what’s included. More expensive accounts might actually end up being a better deal in the long run because they include more features, whereas a cheaper account might charge extra fees for things like overdraft protection and e-transfers.

If you’re happy with your current bank but see a better deal or rate advertised elsewhere, it could be worth getting in touch with a bank representative to ask if they can match it. Even if they can’t match exactly what another financial institution is offering, they may be able to offer you a discount or a slightly better rate. This strategy can be especially effective if you have multiple products and accounts with your bank since it will want to keep your business.

What documents do I need to switch banks?

When you switch banks, you’re essentially starting fresh, and you’ll need to prove your identity to the new bank when you open a new bank account. You’ll need to bring two types of identification, such as a driver’s license or a provincial health insurance card. Depending on the type of account you’re opening, you may also need your social insurance number (SIN) card.

Are there any fees for switching banks?

It depends on the bank and the type of account. Your bank might charge a transfer fee when you move your money to a new financial institution, particularly if you’re transferring a registered retirement savings plan (RRSP) or tax-free savings account (TFSA). However, sometimes your new bank will offer to cover those fees, so it’s worth reading the fine print. Also, if you decide to close your old bank account, you may be charged a closing fee.

» MORE: How does an RRSP compare to a TFSA?

How to switch to a new bank

If you decide that you’re ready to switch banks, follow these steps:

  1. Make a list of the reasons you want to switch. What about your current bank makes you unhappy? Use your list to help you research financial institutions that might better fit your needs. Compare your options and choose the best one.
  2. Create a master list of all your bills and direct deposits that you’ll need to transfer over to your new bank account. Don’t forget annual payments like property taxes and income tax refunds.
  3. Open an account at your new bank. You may be able to open an account online, or you may need to visit a branch in person. Then transfer most of your funds to your new account, leaving a little behind just in case.
  4. Change your work direct deposit information so your paycheques come to your new account. Then follow your master list to update any other direct deposit payment information, as well as any automatic bill payments.
  5. Use your new account for a couple of months, and keep an eye on your old account, just in case. If you don’t see any transactions after a couple of statement periods, you can transfer the rest of your funds to your new account. Make sure the balance is $0; you cannot close a bank account that’s in overdraft.
  6. Close your old account. Your bank account will not close on its own; you’ll need to get in touch with the bank and ask them to close the account. You may be asked for some identification, and you may also have to pay a closing fee. Before you leave, you should ask the bank for a document stating the account is closed — just in case.
  7. Enjoy using your new bank account and getting to know your new bank.

About the Author

Hannah Logan

Hannah Logan is a freelance writer and blogger who specializes in personal finance and travel. You can follow her personal travel blog or find her on Instagram @hannahlogan21.

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