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Published 10 May 2023

EDF Business Energy Review: Pros, Cons & Tariffs

Is EDF the right supplier for your business energy? Read our review to find out more.

Many or all of the products and brands we review are from our partners who compensate us. This may influence which products we write about and the product we choose in our ‘promotion’. However it doesn’t influence our reviews. Our opinions are our own.

EDF business energy at a glance

Founded in 2002, EDF is part of the international EDF Group, and is one of the largest energy companies in Great Britain.

For small and medium-sized enterprises (SMEs), EDF Energy has three tariffs: Fixed for Business Tariffs, Fixed for Online Business Tariffs, and Freedom for Business Tariffs. 

Meanwhile, EDF also offers personalised quotes for larger organisations spending more than £30,000 on electricity a year.


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EDF business energy pros & cons


  • 24/7 live chat assistant is available for business energy enquiries.
  • There are a variety of tariffs for SMEs, as well as personalised quotes for larger organisations.
  • There are a range of options for paying your business energy bill.
  • It has Power Purchase Agreements (PPAs) with renewable generators. 
  • It has Corporate Power Purchase Agreements (CPPAs) that allow larger businesses to set up a direct contract with a specific renewable generator.


  • 100% renewable energy and zero-carbon tariffs are only available for larger businesses.

These pros and cons are based on an exclusive survey of UK business owners on what they found important when selecting a range of business products, conducted by NerdWallet in December 2022.

EDF business energy key features

EDF business energy full review

According to EDF, you’re considered an SME if you spend less than £30,000 per year on energy. Large and public sector companies, on the other hand, are defined as spending more than £30,000 per year on energy. These larger businesses can normally negotiate bespoke contracts directly with EDF.

EDF currently provides several features that may appeal to your business, such as 24/7 live chat support, 24/7 access to its online management tools, and dedicated business customer service over the phone. 

We’ve put together everything you need to know about EDF Business Energy at a glance in our table below. 

Electricity contract lengthOne to three years
Gas contract lengthOne to three years
Fuel mix disclosureCoal: 1.6%
Gas: 15.1%
Nuclear: 63.1%
Renewable: 19%*
Other: 1.2%
(1 April 2021 to 31 March 2022)
Customer service number0333 200 5103 (SMEs)
0845 366 3664 (Large businesses)
Complaints number0333 200 5103 (SMEs)
0845 302 7109 (Large businesses)
Payment number0333 200 5108
General email address[email protected] (SMEs)
[email protected] (Large businesses)  
Complaints email address[email protected] (SMEs)
[email protected] (Large businesses)
Trustpilot rating4.2 stars (1 February 2023)
Smart meter installationYes
AppYes (iOS and Android)
Payment optionsDirect debit
Bank transfer, debit/credit card
American Express
PayPoint, Payzone, and via the Post Office

*While EDF Energy’s tariffs labelled 100% renewable are derived from renewable sources, other tariffs will use electricity from non-renewable sources. 

EDF business energy features

Below, you can find more information on the features and tariffs available with EDF business energy.

Customer service

Making sure you can deal with any problems with your energy supply as and when they arise is a big priority for business owners. So much so that NerdWallet’s survey showed that 24/7 customer service is the number one thing business owners look for in a supplier.

Aware of this demand, EDF Energy has a 24/7 live chat function, which is a combination of dedicated SME advisers and a virtual assistant. However, it may not be available during busy periods, or times when there is a high chat volume.

SMEs can also contact EDF Energy using the following:

Larger businesses, meanwhile, are recommended to use the following:

Business energy tariffs

EDF currently offers three tariffs specifically for SMEs, and one flexible tariff to large businesses.

Additionally, larger businesses – those spending more than £30,000 a year on electricity – can negotiate bespoke deals with EDF directly.

This is good news for business owners – different tariffs to suit varying business sizes and needs is in the top three most important factors when choosing a business energy supplier, according to NerdWallet’s survey.

Fixed for Business Tariffs

At the moment, EDF’s Fixed for Business tariffs allow you to lock in the same price of energy for between one and three years. 

A fixed-rate tariff means you know how much you will be charged for every unit of energy you use. However, bear in mind that your final bill will depend on your usage each month.

You can also get a 7% discount on your bill if you choose to pay by direct debit.

Fixed for Business Online Tariff

The Fixed for Online Business tariff could be an option for SMEs looking to save more money on energy. EDF states it is the cheapest business tariff it currently offers. 

In terms of customer support, the Online tariff is a ‘lite’ version of the Fixed for Business tariff. This means you only have access to EDF’s online tools – not the call centre.

Freedom for Business tariffs

Unlike the fixed tariffs, the prices on EDF’s variable tariffs can fluctuate according to wholesale energy prices. You will be given 30 days’ notice if this happens. 

One of the main features of this tariff is that you can leave or switch to a fixed tariff at any time without paying exit fees. You can also get a 7% discount if you pay by monthly direct debit.

Flexible contract for large businesses & public sector

Large businesses and public sector organisations spending more than £30,000 a year on electricity can negotiate bespoke contracts directly with EDF. This is because large corporations typically need more energy than standard tariffs can supply. 

If you run a large business, you can also buy energy for fixed pricing or on flexible contracts.

Easy Fix Tariff (only available at renewal)

If you do not renew your contract, and are yet to arrange a switch to a new provider, EDF Energy will automatically place your business on its Easy Fix tariff. 

With this tariff, you will have price certainty for 12 months, but will also be free to change your tariff or switch provider at any time without paying a termination fee.

Deemed rates

If you move into a business premises supplied by EDF Energy and haven’t arranged a new contract with EDF or another supplier, you will be placed on a deemed rate. You will be able to switch providers, or sign a new contract with EDF, at any time.

Additional fees and charges

It is important to remember that on top of your kWh usage, charged at your unit rate, you will pay:

You will also be charged for third -party, non-energy costs that may vary from month to month. These can include:

» MORE: Business energy tariffs explained

Payment options

The ability to pay by direct debit is the second most important consideration for business owners when it comes to selecting an energy supplier, based on NerdWallet’s survey results.

EDF Energy allows you this payment option, and will also give you a 7% discount if you sign up for the Fixed for Business or Freedom for Business tariffs and pay by monthly direct debit.

You can also pay by bank transfer, debit or /credit card, American Express, cheque, PayPoint, Payzone, and over the counter at the Post Office.

Smart meters

Given the difference smart meters can make for businesses looking to improve their energy efficiency, it is no surprise that smart meter installation is in the top five most important factors business owners look at when choosing a supplier.

To get a business smart meter installed at your premises, you will need to log in to your account and book an appointment with EDF.

Renewable energy options

EDF’s zero-carbon tariff for large businesses uses 100% nuclear energy. Zero-carbon means that no carbon emissions are produced in the energy generation process. This includes nuclear energy which, while not renewable, is cleaner than fossil fuels.

Meanwhile, any tariff labelled renewable is 100% from sources, such as hydro, wind, solar, biomass and landfill gas. It also has Power Purchase Agreements (PPAs) with renewable generators, as well as purchasing renewable energy certificates. 

Although renewable electricity still goes through the National Grid, meaning you will not know whether the energy you receive is truly ‘green’ or not, a PPA means renewable generators have a direct source of income that allows them to maintain their operations.

EDF also offers Corporate Power Purchase Agreements (CPPAs). This is when you set up a direct contract between your business and a named renewable generator.

Every megawatt hour (MWh) of renewable energy EDF supplies is backed by Renewable Energy Guarantee of Origin (REGO) certificates. REGOs are a requirement of the Office of Gas and Electricity Markets (Ofgem), as part of the fuel mix disclosure regulations.

Although REGOs aim to give transparency to consumers about the amount of renewable energy a business has used, a supplier sourcing its energy directly from renewable generators is a stronger signal about how ‘green’ a tariff actually is.

» MORE: Renewable energy for businesses

Customer reviews

EDF Energy has a ‘Great’ Trustpilot rating of 4.2 out of 5, based on over 47,000 reviews (as of 1 February 2023). Bear in mind that these reviews are for EDF Energy as a whole, and not just its business offering.

How can I switch to EDF business energy?

  1. Decide on which EDF business energy tariff you want to sign up for, and contact EDF.
  2. Provide EDF with the information it requires, including your business address, your energy usage, and your company registration number.
  3. EDF will run a ‘soft’ credit check to ensure your business is eligible.
  4. If your business is eligible, EDF Energy will contact your existing supplier and advise them of the transfer date.
  5. On the day of your switchover, submit a meter reading to EDF Energy.

How to choose an EDF Energy business tariff

When choosing an EDF Energy tariff for your business, you should consider:

Moving business premises with EDF Energy

For many businesses, moving locations can be challenging. EDF Energy makes it easy from an energy perspective. We’ve explained how it all works below.

Moving out of your business premises

You’ll need to provide your final meter reading from the premises once you’ve moved out, or when your lease agreement ends. EDF will calculate your final payment from this reading, which you will need to pay.

You may need to provide a valid Land Registration, tenancy agreement, management agreement or solicitor’s letter.

Moving into premises supplied by EDF Energy

In most cases, you’ll need to contact EDF and provide your Land Registration document, tenancy agreement, management agreement, and – sometimes – a solicitor’s letter. 

You’ll also need your forwarding address for the previous owner, tenant or landlord, if possible. It’s best to call EDF directly to find out what you’ll need to provide.

Moving into premises and want to switch to EDF Energy

When moving into premises, you’ll need to contact EDF if you want to choose them as your supplier. From there, you will need to provide them with the information needed to create a quote.

From this point, if you choose EDF as your supplier, you will follow the steps to choose your tariff and create your account.

» MORE: How to switch business energy suppliers

Review methodology

At NerdWallet Ltd UK we base our reviews on the results of surveys we conduct to understand what key product features are important to those who use them, and align them to the product we review.

Product details reflect the information that was available at that time but may have changed since. We strive to give you a review on as many products as possible but it is likely there are others available that we have not reviewed. The review is our opinion, but it does not constitute advice, recommendation or suitability of your financial circumstances.

You can view our review methodology here.

About the Authors

Connor Campbell

Connor is a writer and spokesperson for NerdWallet. Previously at Spreadex, his market commentary has been quoted in the likes of the BBC, The Guardian, Evening Standard, Reuters and The…

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Dan Barraclough

Dan is an experienced writer of B2B and B2C content, having written for start-ups, small businesses and household name brands. His specialist topics include finance, insurance and business energy.

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