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What our Nerds say about NPower

HENRY

BUSINESS NERD

Npower Business Solutions supplies large businesses and corporations with business energy, as well as advice on energy strategy and efficiency.

It offers a range of fixed price energy contracts, which give you the option of deciding how you want to pay for the non-commodity elements of your bill.

E.ON took over Npower in 2019, migrating home and business customers to E.ON next. Since then, Npower no longer provides energy for smaller businesses, instead focusing on larger commercial operations.

What is NPower business energy?

NPower business energy is a UK supplier of energy solutions to large businesses and corporations, with contract lengths of currently up to five years.

Throughout your contract, you can access support from a dedicated Account manager. You also have the option of having renewable electricity and carbon off-set gas that’s compliant with zero-carbon reporting and assured by the EcoAct stamp.

We’ve put together everything you need to know about NPower Business Energy at a glance in our table below.

NPower business energy details
Electricity contract length Up to five years
Gas contract length Up to five years
Fuel mix disclosure Coal: 4.2% Natural gas: 52.6% Nuclear: 6.9% Renewable: 31.9% Other: 4.4% (April 2020-31 March 2021)
UK customer service number 0800 138 2322
UK online support Yes, via chatbot.
General email address Use the contact form on Npower’s website
Complaints email address Use the complaints form on Npower’s website
Trustpilot rating 1.2 stars (4 May 2022)
Smart meter installation No
App Available on Google Play
Payment options Direct Debit, BACS, CHAPS, Faster Payment

Want to find out more about NPower business energy? Read on for our full guide.

» COMPARE: Business energy suppliers

What tariffs are available with NPower business energy?

NPower currently offers a range of three fixed energy contracts to its large business customers, all of which allow you to fix your energy commodity price and decide how you want to pay for the non-commodity elements. The fourth tariff currently allows you to fix your energy unit price at certain times.

Contract lengths are up to five years, and you can choose renewable electricity and carbon off-setting for your gas supply.

Fixed Certainty

Your commodity cost, network charges, environmental charges, transportation charges and metering charges are all fixed, giving you certainty and transparency.

Fixed Commodity

NPower fixes your fuel unit price at the start of the contract, which protects you from fluctuating wholesale costs. However, your non-commodity costs are not fixed, and any changes in price will be passed onto you.

Fixed Choice

Your fuel unit price is fixed for electricity, and you can choose which of your non-commodity prices to fix, which gives you some flexibility.

MultiPurchase

The MultiPurchase contract gives you the option to fix your energy prices at certain times in order to limit the risk of wholesale market volatility.

» MORE: Business energy tariffs explained

How can I switch to NPower business energy?

New business customers can call 0800 644 6315 for a business energy quote.

Moving business premises with NPower business energy

If you’re moving into an NPower business supplied property, you need to get in touch with the company’s Business Movers Team as soon as possible. If you move in without a contract, you’ll be put on deemed rates which are usually more expensive than contract rates.

If you’re an existing NPower customer moving to a new premises, you should let NPower know as soon as possible so they can move you to a new contract and get in touch with the next tenant.

How can I contact NPower business energy?

There are a number of ways to contact NPower business energy. You can use the online form for general enquiries. NPower aims to respond within 5 days, but if you don’t hear from the company, you can call customer services on 0800 138 2322.

For complaints, call 0800 138 2322. New business customers can call 0800 644 6135.

NPower Business Energy FAQs

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*Love Energy Savings has saved customers on average £1,952 on each switch. This data was collected between 01.01.2023 and 31.12.2023. The average SME electricity bill is £2,400pa (consumption below 50,000kWh).

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